Our Opportunity:
At Chewy Vet Care we're changing the veterinary care experience! With the launch of our new veterinary practices, we are looking for a full-time Practice Manager to join our Healthcare Practice Team. As a clinical team member, you'll work in a practice crafted from the ground up by veterinarians, equipped with advanced equipment and purpose-built technology so that you can practice your best medicine and focus on patient and pet parent care. We offer a customer and team member-centric environment where, together, we deliver care that starts with a visit and lasts a lifetime!
We're a comprehensive veterinary practice that delivers personalized, patient-centric care. Our mission is clear - to become the most trusted and convenient destination for pet parents and partners, everywhere. This is an opportunity to join the industry leader that not only cares about what you do, but what you need as a person. We'll provide competitive benefits, scheduling options that fit your lifestyle, and a collaborative work environment where you can unleash your full potential! Join the team that understands that caring for the pets we love starts with greater care for our veterinary team members.
What You'll Do:
- Responsible for supporting the paraprofessional staff in implementing the outlined policies and procedures, utilizing integrated technology, and managing the practice operational functions.
- Work with regional and corporate leadership to provide support and continuous development for the practice team.
- Provide staff management with a primary responsibility of overseeing their operational performance and coordinate work schedules for the team.
- Demonstrate team support and care for others' work experiences by conducting staff reviews, handling their concerns, and mentoring Team Members with their career development.
- Lead team coordination of inventory cycle counts and fulfill inventory needs requests.
- Engage with clients to ensure they receive the ultimate treatment and resolve conflicts or complaints.
- Ensure the equipment and clinic are well maintained, and OSHA guidelines are followed.
- Guide team with following the practice's Standard Operating Procedures (SOPs) and Standards of Care (SOC); review SOPs and practice metrics to help improving their performance.
- Communicate clearly and respectfully with clients and Team Members.
- Be a PIMS administrative super-user and provide assistance to others on the team in their use of the technology.
- Act responsibly giving the pharmacy holdings of the practice.
- Participation in self-development courses and Chewy Vet Care required compliance training.
- Perform related duties and assignments by management.
- Oversee operating, safety, and compliance procedures as required by applicable law and Chewy Vet Care processes and policies.
- Position may require some travel.
What You'll Need:
- Successful completion of the CVPM program and current certification is preferred.
- Ability to meet the qualifications for the CVPM designation.
- 3+ years of experience as a Practice Manager in practice
- 2 years of supervised experience with veterinary radiation machines preferred
- Experience mentoring and leading others.
- Ability to connect with clients and demonstrate empathy and compassion.
- Ability to manage conflict resolution.
- Excellent verbal / written communication, observational, and analytical skills
- Thrive in a fast paced, self-starter environment.
Physical Job Requirements:
- Standing or walking up to 80% per shift.
- Frequently lift up 50 to 70 pounds using an optional team lift.
- Occasionally lift greater than 70+ pounds using a team lift.
- Stand, push, pull, carry, squat, and kneel.
Chewy Vet Care is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].
To access Chewy's California CPRA Job Applicant Privacy Policy, please click here.
What the Team is Saying
What We Do
Who We Are Chewy is where pet parents find everything they need for life with pets, from food to fun to pharmacy. We make pet care easier, more informed, and more joyful through fast, reliable delivery and award-winning 24/7 Customer Care, including access to pet health support when it’s needed. Founded in 2011, Chewy combines the convenience of online shopping with a high-touch, personalized experience built around the real moments of pet parenthood. Our Mission Chewy’s mission is to be the most trusted and convenient destination for pet parents and partners, everywhere. What We Do We support pet parents through the highs, lows, and everyday moments of the pet parenting journey with: • Pet food, treats, and daily essentials • Supplies for dogs, cats, fish, birds, reptiles, equine, and small pets • Pharmacy and veterinary services, including prescriptions and medications • Pet wellness and health products • Autoship for convenient recurring deliveries • Chewy+, our premium membership offering exclusive savings, faster delivery, and personalized pet care benefits • 24/7/365 customer support from knowledgeable, pet-loving experts What Makes Chewy Different Chewy is known for industry-leading service, deep personalization, and our customer-obsessed culture. We combine trust, convenience, and care, and pet parents come to us for: • Exceptional customer care • Human- and pet-centered product and experience design • Fast, dependable fulfillment across a nationwide operations network • A mission-driven culture built on empathy, trust, and passion for pets Our Culture Chewy’s culture is built for people who thrive on ownership, innovation, and impact. We value curiosity, creativity, and continuous improvement across all our teams. We empower Team Members—our Chewtopians—to learn, grow, and unleash their full potential in a collaborative, supportive, mission-driven environment. How We Work Chewy’s Operating Principles guide how we think, innovate, collaborate, and execute. These principles shape our character, decision-making, and approach to delivering results while connecting our people and culture in support of our mission. Where We Work Chewy headquarters: Plantation, FL, and Boston, MA Additional hubs: Bellevue, WA, and Minneapolis, MN
Why Work With Us
Why You Should Work at Chewy Chewy is a unique, fast-growing e-commerce and tech leader where builders, creators, and problem-solvers shape the future of pet care. Our teams drive innovation in a mission-driven culture that creates real impact for pets and the people who love them.
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