To elevate Mukuru’s brand reputation by leading strategic public relations, media communications, internal communications, and corporate events. This role ensures consistent messaging, strong stakeholder engagement, and supports an informed and connected workforce across all Mukuru corridors.
Role ContextMukuru operates in a fast-paced, high-growth fintech environment. The PR & Communications Manager will collaborate with cross-functional teams and engage senior leadership to develop and execute impactful external and internal communication strategies. This role requires a confident communicator with strong media relationships, innovative thinking, and the ability to proactively manage the brand’s image across multiple markets.
Key Responsibilities1. External CommunicationsDevelop and implement PR strategies to enhance brand visibility and support business objectives
Draft press releases, speeches, thought-leadership pieces, and campaign communications
Monitor industry trends and media coverage; recommend improvements to plans
Act as company spokesperson as needed and ensure consistent brand messaging
Develop crisis communications protocols and manage reputation-related responses
Build and maintain relationships with key media and industry influencers
Secure media coverage across digital, print, and broadcast platforms
Prepare executive leadership for media engagements through coaching and briefing documents
Serve as primary liaison for all media queries, including during crisis scenarios
Lead internal communications strategy to drive employee engagement, culture, and alignment
Draft and distribute internal communications, newsletters, updates, and announcements
Manage internal communication platforms including intranet content and employee messages
Coordinate internal events including town halls and engagement initiatives
Track, measure, and analyse communications and PR campaign performance
Prepare and present communication impact reports to leadership
Foster strong relationships with internal business units, executives, and external partners
Manage external PR agencies and ensure alignment on key initiatives
Engage with senior leaders to shape communication messaging and strategic discussions
Manage and develop the communications team
Set performance goals and provide ongoing coaching and support
Bachelor’s Degree or Advanced Diploma in Communications, Public Relations, Journalism, Marketing, or related field
5+ years public relations & media communications experience (preferably in fintech/financial services)
3+ years internal communications experience in medium to large organisation
Experience managing crisis communications and copywriting
Demonstrated experience engaging senior executives and media stakeholders
Technical Skills
Knowledge of global financial markets and fintech trends
Proficiency with communication platforms, media tools, and reporting software
Strong copywriting and content production skills
Project management capability
Core Competencies
Excellent written & verbal communication
Strategic and innovative thinking
Stakeholder influence and relationship-building
Results-driven mindset and strong problem-solving
Ability to adapt in a fast-paced, change-driven environment
Strong teamwork and leadership
I am sure you are reading this job description and meet majority of the criteria BUT you may also still not be 100% comfortable in applying. We believe that there is a place for everyone under the Mukuru sun and we want YOU to contribute to our diverse tapestry of talent. So come on, take a leap of faith, and send your application if you meet majority of our requirements. Remember to include a snippet of how you will bring value and help us build a future of success that will help us determine where and how you may best be suited” Maybe you are just the future Mukurian we need!!
Should you be appointed in a remote/work from home role at Mukuru, it is your responsibility to ensure that you have uninterrupted internet connectivity and a ‘work-like’ environment at your home location, in order to deliver your best in terms of performance, productivity and service to our customers.
If you do not receive any response after two weeks, please consider your application unsuccessful.
NB: ALL STAFF APPOINTMENTS WILL BE MADE WITH DUE CONSIDERATION OF THE COMPANY’S DIVERSITY AND INCLUSION PLANS
Top Skills
What We Do
Mukuru is one of the largest money transfer providers in Africa and a leading Next Gen Financial Services Platform that offers affordable and reliable financial services to the emerging consumer. The foundation of our business was built by providing the continent’s migrant diaspora with safe, convenient international money transfers. From this base we have grown a wide range of products and services that take their cue from our customers’ needs and aspirations for greater financial security and a better life. To this end, we continue to build a highly robust and resilient physical and digital financial payments infrastructure across Africa that unlocks new value-added services for our loyal customers. This includes cash transfers, Mukuru Funeral Cover, and the Mukuru Card. As a fintech provider, Mukuru has underpinned its successful customer engagement strategy with the ability to ‘speak the language’ of its users and gain a grassroots understanding of the unique pain points that customers face in each market. Our engagement platforms include WhatsApp, free USSD, the Mukuru App, and the website. Customers are always able to speak to Mukuru about any challenges or difficulties with the platform, whether it’s a Mukuru agent in a physical booth, at a branch, over the telephone, or via a virtual live chat function in a language of the customer’s choosing, and often in their mother tongue. Take a walk through our Contact Centre at any time, and you’ll hear conversations in 15 languages – our very own united nations of Africa and Asia.
