Power BI Expert | Senior Business Intelligence Analyst

Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
The ServiceNow Security Organization (SSO)
The ServiceNow Security Organization (SSO) delivers world-class, innovative security solutions to reduce risk and protect the company and our customers. We enable our customers to migrate their most sensitive data and workloads to the cloud, accelerating our business so that we are the most trusted SaaS provider. We create an environment where our employees are proud to work and can make a positive impact.
The Power BI Expert | Senior Business Intelligence Analyst role is a very important role that involves leading and building out design solutions for our P5 team, working extensively with Power BI. As a Power BI Technical Lead, you will be an expert in all things Power BI, responsible for strong design and visualization, and mentoring other Power BI projects.
The position requires a portfolio of analytics work, including scorecards and making things look super professional. You will also hold office hours to assist the entire business unit with Power BI, with a focus on both analytics and Power BI equally. Please see below what you get to do in this role and how to be successful.
What you get to do in this role:

• Lead Power BI Initiatives: Own and drive the development of advanced Power BI dashboards and reporting solutions for the security department, ensuring alignment with core business needs.

• Collaborate Across Teams: Work closely with cross-functional teams, including security operations, analytics, and IT, to identify key BI requirements and deliver actionable insights through robust data models and dashboards.

• Advanced Power BI Development: Utilize advanced Power BI features (DAX, Power Query, Power BI Service, and Power BI Report Server) to create interactive, scalable, and automated reporting solutions tailored for security and executive decision-making.

• Mentorship and Leadership: Guide and mentor junior team members in Power BI best practices, helping them grow their technical skills and understanding of the platform. Foster a culture of continuous learning within the team.

• Data Integration with Snowflake: Integrate Snowflake as the central data source for BI and reporting solutions. Work on data extraction, transformation, and loading (ETL) processes to ensure efficient and scalable data pipelines.

• Executive Reporting: Lead the creation of BI reports and dashboards that are presented to senior executives, ensuring clarity and actionable insights in complex security data.

• Project Ownership: Lead core BI projects, from gathering requirements to delivering actionable, data-driven insights to key stakeholders.

• Data Governance & Security: Maintain data governance best practices within the BI environment, ensuring sensitive security data is handled in compliance with internal and external regulations.

Qualifications
To be successful in this role you have:

• Expert-level Power BI Knowledge: 3-6 years of hands-on experience working with Power BI, including advanced DAX, Power Query, report design, and Power BI Service administration.

• Strong Understanding of Data Warehousing: Experience working with Snowflake or similar cloud data warehouses, including designing and optimizing data models for BI reporting.

• Leadership Experience: Proven track record in leading BI development projects and mentoring junior team members in best practices for Power BI and data visualization.

• Advanced Data Modeling & Visualization: Expertise in designing and building complex data models and visualizations that transform raw data into clear, actionable insights for business users.

• SQL Proficiency: Strong skills in SQL for data extraction, manipulation, and integration with Power BI.

• Security Domain Knowledge: Experience working with or a deep understanding of security data and how to leverage BI to provide actionable insights within the security domain.

• Clear Communication Skills: Ability to present complex findings and insights to technical and non-technical stakeholders, including executives.

• Collaboration & Influence: Strong teamwork and collaboration skills, with the ability to influence and align stakeholders across departments.

Nice to Have

• Experience with Snowflake: Familiarity with Snowflake's data architecture and data loading processes to integrate Snowflake with Power BI.

• Experience in Security Analytics: Prior experience working on BI initiatives in a security or compliance-focused environment.

• Power BI Certification: A Microsoft Power BI certification is a plus,but not required.

• Data Governance & Compliance Knowledge: Familiarity with data privacy and security practices, particularly in relation to handling sensitive data.

#SecurityJobs
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here .
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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