Shift4 (NYSE: FOUR) is boldly redefining commerce by simplifying complex payments ecosystems across the world. As the leader in commerce-enabling technology, Shift4 powers billions of transactions annually for hundreds of thousands of businesses in virtually every industry. For more information, visit www.shift4.com.
Summary
The Positouch POS Support Associate provides technical support for Positouch POS systems and credit card terminals. This role diagnoses, troubleshoots, and resolves customer issues via multiple communication channels while maintaining high standards of customer service. Representatives collaborate with internal teams and contribute to terminal/system performance improvements and merchant satisfaction.
Responsibilities
- Listen attentively to customer needs and concerns; demonstrate empathy while building rapport.
- Identify and resolve terminal/POS system issues through logical troubleshooting.
- Analyze call logs to identify trends and underlying problems.
- Provide solutions by guiding merchants through corrective steps.
- Research and resolve credit card terminal issues for merchants and external sales partners.
- Receive and resolve inbound calls, emails, chats, tasks, and tickets.
- Maintain cooperative and professional relationships with coworkers, supervisors, customers, and the public.
- Complete projects under tight deadlines while managing competing priorities.
- Demonstrate exemplary performance and attendance.
- Be flexible in work hours to support 24/7 Call Center needs.
- Perform other duties as assigned.
Qualifications
- High school diploma or equivalent required.
- 2+ years of technical support/troubleshooting experience.
- Experience with credit card terminals, POS equipment, registers, touch screens, and scanners is a plus.
- Excellent listening, written, and verbal communication skills.
- Strong problem-solving skills with attention to detail.
- Ability to handle multiple tasks simultaneously in a fast-paced call center environment.
- Ability to interact and coordinate with other departments.
- Adaptable to change and creative in problem-solving.
- Proficient in relevant computer applications.
- Bilingual (English/Spanish) is a plus but not required.
- Experience in banking or credit card processing preferred.
- Knowledge of customer service core principles and practices.
- Familiarity with Microsoft Office Suite.
#LI-SM2
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.
Shift4 Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Shift4 and has not been reviewed or approved by Shift4.
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Healthcare Strength — Healthcare coverage is positioned as comprehensive, with medical, dental, and vision plans and the company covering the majority of U.S. premiums. Health insurance is also characterized as solid or comprehensive in parts of the material, supporting baseline benefits strength.
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Retirement Support — Retirement support includes a 401(k) with a company match up to 4% of salary in the U.S., reflecting a clear, structured contribution benefit. Pension programs are also described for some European locations, indicating additional retirement coverage in certain regions.
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Leave & Time Off Breadth — Time away benefits include paid time off, paid holidays, and dedicated paid volunteer time annually. Parental leave for both birthing and non-birthing parents is also included, expanding overall leave breadth.
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Shift4 (NYSE: FOUR) is boldly redefining commerce by simplifying complex payments ecosystems across the world. As the leader in commerce-enabling technology, Shift4 powers billions of transactions annually for hundreds of thousands of businesses in virtually every industry.
