Chowbus is a leading Asian restaurant technology SaaS platform, with deep roots in the North American market for years. Currently, we stand as a pioneering enterprise in the North American Asian Restaurant SaaS sector. Driven by precise market positioning and efficient product services, our business has achieved doubled growth annually, covering over 30 core states and 100 key cities across the U.S., and partnering with more than 10,000 Asian restaurants. We build tech ecosystems that help restaurants grow, serve with heart, and uplift their communities. Our vision is to create a world where culturally rooted food entrepreneurs thrive everywhere.
Within our Restaurant Technology Team, we focus on bringing value to thousands of merchant partners that are using the Chowbus platform to grow their business and attract new customers.
We are hiring a POS Support Specialist who will be responsible for working with our customers and internal teams to support our POS retail needs. This individual will be involved with phone support for application/software issues, documentation, troubleshooting and installation of hardware and software, and internal testing/troubleshooting of the system.
What You'll Focus On
- Merchant Onboarding & Setup: Guide merchants through the full lifecycle, including hardware installation, software configuration, and platform training.
- Strategic Success Management: Monitor client health, lead business reviews, and drive adoption strategies to ensure long-term retention and growth.
- Technical & Product Support: Resolve complex technical inquiries via chat/email, facilitate platform walkthroughs, and assist with campaign management.
- Provide occasional onsite support for escalated issues and solution coordination.
- Cross-functional Collaboration: Act as the voice of the customer to collaborate with internal teams for improvements.
- Account Optimization: Drive campaign execution and help merchants optimize their usage for maximum value.
What You Bring
- 1–3+ years of hands on experience in customer, product, or technical support (SaaS experience preferred).
- Strong troubleshooting skills and proficiency with CRM tools like Salesforce.
- Exceptional communication skills, with a friendly and professional tone.
- A passion for technology and delivering outstanding client experiences.
- Working Conditions: May occasionally travel to client site for trouble shooting.
- Fluent in Chinese and English required
What We Offer
- A fair compensation package
- Health, dental, and vision insurance
- 100% employer-paid Life Insurance and option for additional employee-paid Life Insurance
- 100% employer-paid Accidental Death and Dismemberment (AD&D) Insurance
- Company holidays
- Birthday off
- Annual Vacation Leave
- Employee Assistance Program (EAP)
- Fuel reimbursement
The salary for this role is CAD$60,000-CAD$70,000
Skills Required
- 1-3+ years of hands-on experience in customer, product, or technical support
- SaaS experience
- Strong troubleshooting skills
- Proficiency with CRM tools such as Salesforce
- Exceptional written and verbal communication skills
- Fluency in Chinese and English
- Passion for technology and delivering outstanding client experiences
What We Do
Chowbus is an online and mobile food-ordering platform that curates daily featured dishes from select ethnic restaurants and delivers them hot and fresh directly to your home or office. What makes Chowbus different is the dish-centric ordering experience so consumers can easily explore authentic ethnic food. Chowbus empowers local restaurants with the technology, tools, and marketing to grow their businesses. With more than 3,000 featured restaurants in over 25 major cities around the world, Chowbus’ mission is to connect Chinatown with its supporters.
Why Work With Us
We are a company helping people in the pursuit of authentic Asian food and helping restaurants grow. Our team is passionate, full of energy and motivated by the idea of helping the underdog. We are innovative, listen to all ideas and use them to improve the food delivery experience for all.
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