In this role, you’ll be responsible for:
Portfolio Management & Retention (80%):
- Maximize NRR (Net Revenue Retention): Own the renewal cycle, negotiations, and proactive health checks for ScrapingBee’s accounts to mitigate churn.
- Technical Account Navigation: Act as the primary business and high-level technical point of contact. Understand customer architecture, pain points, competition, data scraping volume needs, and concurrency requirements to suggest optimal plans.
- Expansion & Upsells: Identify expansion triggers (e.g., a client hitting rate limits or expanding into new data extraction projects) and seamlessly guide them into higher tier, custom, or enterprise plans.
- Cross-Functional Advocacy: Partner with our Engineering and Product teams to champion customer feature requests.
Inbound Sales & Onboarding (20%):
- Inbound Deal Execution: Qualify, nurture, and close high-value inbound leads (enterprise developers, data scientists, and product managers) who require more than a self-serve plan.
- Value-Based Selling: Conduct technical discovery calls to understand the prospect’s scraping challenges and demonstrate how ScrapingBee solves their proxy, headless browser, and CAPTCHA problems.
- Shorten Time-to-Value: Facilitate smooth onboarding for premium clients, ensuring their development teams successfully integrate our API
Your skills & experience:
- At least 3 years of experience in Account Management, Customer Success, or Technical Sales within a B2B SaaS, API-first, or Developer Tools (DevTools) environment.
- Understanding how the web works. While you don't need to write production code, you should know what an API, an HTTP status code, a proxy, and a JSON payload are.
- Proven track record of managing a book of business worth $1M+ ARR, handling complex contract renewals, and navigating procurement/legal reviews.
- Ability to analyze customer usage metrics (via tools like PowerBI) to spot churn warning signs or upsell opportunities before they happen.
- Exceptional written and verbal English skills. You can explain complex technical constraints simply and diplomatically.
Nice to have:
- Basic familiarity with Python, Node.js, or curl commands. (If you’ve ever scraped a website or parsed HTML with BeautifulSoup/Puppeteer, you are ahead of the pack).
- Prior exposure to the web scraping ecosystem, proxy management, or understanding how anti-bot networks (Cloudflare, Akamai, etc.) operate.
- Experience working in a fast-paced, high-growth startup environment where processes are built rather than just followed.
Salary & Benefits:
- Gross salary: 2800 - 3800 EUR/month + bonuses.Keep in mind that we are open to discuss a different salary based on your skills and competencies.
- Growth & Learning: 40+ internal learning options, external conferences, mentorship, and year-round knowledge-sharing.
- Health & Well-being: Private health insurance, psychotherapy, on-site well-being consultants, 24/7 gym access, and a wellness app.
- Celebration & Community: Team events, an overseas workation, quarterly team-building budgets, and plenty of ways to mark milestones together.
- Plus bonus vacation days, paid life-moment days off, barista coffee, and all the tools you need. See the full list of benefits here: https://career.oxylabs.io/blog/our-work-benefits/.
Skills Required
- At least 3 years experience in Account Management, Customer Success, or Technical Sales within B2B SaaS, API-first, or Developer Tools
- Understanding of web concepts (API, HTTP status codes, proxies, JSON payloads)
- Proven track record managing a book of business worth $1M+ ARR and handling complex contract renewals
- Experience navigating procurement and legal review processes
- Ability to analyze customer usage metrics (experience with tools like PowerBI) to identify churn or upsell signals
- Exceptional written and verbal English communication skills
- Basic familiarity with Python, Node.js, or curl commands
- Prior exposure to web scraping ecosystem, proxy management, or anti-bot technologies (Cloudflare, Akamai)
- Experience in a fast-paced, high-growth startup environment
What We Do
Established in 2015, Oxylabs is a web intelligence acquisition solution and premium proxy provider, enabling companies of all sizes to utilize the power of big data. Constant innovation, an extensive patent portfolio, and a focus on ethics have allowed Oxylabs to become a global leader in the web intelligence collection industry and forge close ties with dozens of Fortune Global 500 companies. In 2022 and 2023, Oxylabs was named Europe's fastest-growing web intelligence acquisition company in the Financial Times’ FT 1000 list. Unlocking the power of web intelligence with Oxylabs! As businesses look for ways to create and optimize revenue streams, internal data is being exhausted, forcing companies to turn outwards. Organizations are now competing over external data insights that are fueling the digital economy's growth. Oxylabs proudly stands as a leading force in the web intelligence collection industry. Our innovative and ethical scraping solutions make web intelligence insights accessible to those that seek to become leaders in their own domain. Why choose us? Industry Leaders: As one of the market-leading companies, we offer cutting-edge web scraping solutions backed by the world's largest ethical proxy network. Partnering for success: We view our clients as partners, working hand in hand to maximize the benefits of our collaboration. Your success is our success. Elevate your business with our services: - Market Research: Gain insights that drive informed decisions. - Ad Verification: Ensure real audiences see your ads. - Brand Protection: Safeguard your online reputation. - Travel Fare Aggregation: Optimize travel-related pricing. - SEO Monitoring: Stay ahead in search engine rankings. - Pricing Intelligence: Make data-driven pricing decisions and more. Curious about how Oxylabs can supercharge your business? We're here to help! Drop us a line at [email protected].
