We are seeking a talented individual to join our Affinity team at Marsh. This role will be based in [location]. This is a hybrid role that has a requirement of working at least three days a week in the office.
Provides high-volume operational support for quoting, binding, and maintaining insurance policies across multiple account types. Ensures timely and accurate completion of back-office processing tasks, thorough documentation of work performed, and consistent tracking of requests to meet quality standards and turnaround expectations.
We will count on you to:
Process account maintenance requests, including address and name changes
Prepare quotes for new business, win-back, and renewal DSP accounts, meeting a 48-hour turnaround target
Bind AL, GL, and WC policies within established 48-hour turnaround standards
Review and dock new business applications and create a Velocity shell when required
Review and dock win-back applications and set diary reminders for Account Managers to complete processing
Record completed work, processing time, and volumes in tracker systems while maintaining accurate and detailed account notes
Manage work efficiently across multiple operational queues while meeting quality and service expectations
Additional duties as assigned
What you need to have:
Experience providing high-volume operational or back-office support in an insurance, brokerage, or similar environment
Ability to manage multiple queues and prioritize work to consistently meet 48-hour turnaround expectations
Strong attention to detail and accuracy in documentation, tracking, and account note maintenance
Working knowledge of policy servicing processes (quoting, binding, and account maintenance)
What makes you stand out:
Experience binding AL, GL, and WC policies
Familiarity with Velocity workflows, docking applications, and diary management practices
Experience supporting DSP new business, renewal, and win-back processes
Why join our team:
• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.
Skills Required
- Experience providing high-volume operational or back-office support in an insurance, brokerage, or similar environment
- Ability to manage multiple queues and prioritize work to meet 48-hour turnaround expectations
- Strong attention to detail and accuracy in documentation, tracking, and account note maintenance
- Working knowledge of policy servicing processes, including quoting, binding, and account maintenance
- Experience binding AL, GL, and WC policies
- Familiarity with Velocity workflows, docking applications, and diary management practices
- Experience supporting DSP new business, renewal, and win-back processes
Marsh McLennan Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Marsh McLennan and has not been reviewed or approved by Marsh McLennan.
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Leave & Time Off Breadth — Leave offerings are described as generous, including sizable PTO, paid holidays, paid sick days, and additional time off such as paid volunteer time and “Summer days.” These time-off benefits are portrayed as a standout part of the overall rewards package.
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Healthcare Strength — Healthcare coverage is characterized as comprehensive, spanning medical, dental, and vision options, with additional supports like disability and life insurance and access to mental health resources and an EAP. The breadth of plan options is positioned as a core strength of the benefits package.
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Retirement Support — Retirement benefits are framed as solid, with 401(k) programs and employer matching frequently highlighted alongside other financial programs. Stock purchase options are also referenced as an additional wealth-building component of the total rewards mix.
Marsh McLennan Insights
What We Do
Marsh McLennan (NYSE: MMC) brings together nearly 78,000 experts in risk, strategy, and people across Marsh, Guy Carpenter, Mercer, and Oliver Wyman, serving clients in over 130 countries. Marsh enables enterprise worldwide by helping clients manage risks, transforming uncertainty into opportunity. Guy Carpenter helps clients grow profitably with reinsurance broking expertise, advisory services, and advanced analytics. Mercer helps organizations advance the health, wealth, and careers of their most vital asset — their people. Oliver Wyman’s expertise in strategy, operations, risk, and organization transformation changes what is possible for our clients, their industries, and society. Together, we combine a unique range of capabilities to help our clients solve problems, seize opportunities, and build lasting success in increasingly complex operating environments.
