PMO Director
Location: Hyderabad, India
Employment Type: Full-Time; Salaried
Compensation: Base Salary, Bonus, Medical
About Innovapptive
Innovapptive is an enterprise SaaS company building an AI-powered Connected Worker Platform for industrial organizations. Our platform connects frontline workers, back-office systems, and assets in real-time to drive safety, reliability, and operational productivity.
Leading global enterprises including Shell, Hess, Westlake Chemical, Kimberly-Clark, Scott Miracle-Gro, and Newmont Mining, rely on Innovapptive to transform how work gets done across plants and field operations.
Our customers have achieved $50M+ EBITDA savings at a single enterprise, 10× improvement in frontline productivity, and 15–20% reductions in maintenance costs.
Innovapptive is recognized as a Leader in Frost & Sullivan's “Frost Radar 2025 - Augmented Connected Worker Platforms”, with acknowledgments from Gartner and LNS Research, and is backed by Vista Equity Partners and Tiger Global Management.
With headquarters in Houston and an engineering center in Hyderabad, we have 300+ employees across the U.S., India, and ANZ and are on a strong trajectory toward $100M ARR.
The OpportunityInnovapptive is seeking a hands-on Program Director for its COE based in Hyderabad, India office accountable for on time delivery of a portfolio of projects, individually owned by Project Managers and head the PMO at the offshore delivery center based in Hyderabad. Reporting into the VP of Professional Service, our Program Director will own all active implementations and projects with responsibilities including ensuring proper staffing and resource allocation, Setting up COE processes and best practices, evolving implementation methodology with changes in the product architecture and capabilities, project and portfolio margins and person-day budgets, on time attainment of forecasted billable milestones, SOW writing and strict project scope adherence, writing and negotiating PCRs, and mentorship of the Project Managers primarily in proactive risk identification and mitigation.In addition to program management, the Program Director - COE will be responsible for managing our customers throughout the implementation journey, including pre-project delivery planning and communication during the sales process. At Innovapptive, customer management entails managing expectations and scope communication, identifying key customer stakeholders and building relationships, organizing and executing a project steering committee cadence during the implementation supported by their Project manager. Our Program Director will be our first point of contact for customer escalations to mitigate project risks and issues.How You Will Make An Impact.Program Leadership
- Provide thought leadership for our customer executives and implementation teams, through regular communications and steering committee meetings, you will be expected to bring current trends, data/analysis and your subject matter expertise in Innovapptive solutions, Enterprise Asset Management (EAM) and/or Supply Chain Management (SCM) to advance both customer value attainment and our overall approach to connected worker solutions.
- Lead multiple projects under one or more customers.
- Setting up Implementation Methodology, PMO best practices, processes and establishing governance model at the offshore office.
- Owns communication to senior leadership of portfolio health and progress.
- Support scoping and estimation exercises with Sales or Customer Success teams
- Member of the pre-sales teams and write proposals/SOW’s etc.
- Providing weekly project portfolio detailed reporting to the ELT.
Program Management
- Hands on working on 1 or 2 critical projects (as needed) as Project manager as per the need
- Support organizational and project staffing based on customer needs (communicating, managing, executing)
- Customer relationship & satisfaction management – develop and maintain exceptional business relationships with key customer stakeholders and sponsors
- Day-to-day operations ensuring SLA/KPI/customer compliance is met at all levels
- Responsibility of ensuring that annual portfolio financial objectives are met. This involves having a complete understanding of all components of the projects within their portfolio including P&L (spend, revenue, system costs, operating expenses & operating income) so as to meet/exceed annual budgets.
- Support the Project Management Office in interviewing Project Manager candidates, providing recommendations to hire or not hire
Project Management
- Overall responsibility for management and adherence to delivery best practice methodology.
- Ensuring your delivery teams provide successful delivery of the ongoing project requirements
- Accurate and timely billing, reporting and ongoing analysis, includes both scheduled and project change requests.
- Provide project managers guidance on how to resolve risks and issues documented in the project RAID.
- Issue resolution on projects through ongoing management and resolution of any program/team/personnel issues.
- Responsible for overall delivery team management including day-to-day priorities, team engagement and customer communications
- Personnel management of day-to-day responsibilities, team dynamics, mentorship, etc.
Ideal Candidate
The ideal candidate is a highly energetic, passionate and purpose driven program manager, bringing a customer centric mindset and is a creative problem solver. The ideal candidate will work in a fast paced, dynamic and data-driven organization and is obsessed with organizing people, processes and reporting on metrics. The ideal candidate’s belief system aligns to where complex problems are broken down into small problems, each problem solved and reconstructed back to deliver an innovative and groundbreaking solution.
Required Qualifications
- Total of 14+ years of professional experience in which minimum of 5 years experience as program director or other senior managerial position
- Thorough understanding of project/program management techniques and methods (e.g. waterfall and agile delivery models)
- Excellent knowledge of performance evaluation techniques and key metrics
- Outstanding knowledge of data analysis, reporting and budgeting
- Working knowledge of MS office and program management software (e.g. Smartsheet, Basecamp, MS Project etc.)
- A business acumen with a strategic ability
- Excellent organizational and leadership skills
- An analytical mindset with great problem-solving abilities
- Proven ability to effectively prioritize; ability to plan, organize, monitor, and conclude a project
- Executive presence
- Prior experience running large SAP or SaaS based product Implementation Programs (specifically EAM, PM, MM, WM and/or EWM) with multiple Project Managers
Preferred Qualifications
- BSc/BA diploma in management or a relevant field; MSc/MA is a plus
- Prior work experience as an associate partner/partner from one of the Big 5 consulting firms
- Prior experience in JIRA Projects, reporting and dashboarding
- Knowledge of industry verticals such as Mining, Utilities, Chemicals, and Oil & Gas
What We Offer:
- A positive, open, and highly-innovative environment and team
- Entrepreneurial spirit with unlimited opportunity to grow
- Opportunity to work with leading global brands on exciting and impactful projects
- Competitive Base Pay
- Best of plan on Vacation & Paid Time Off.
- Provision of Medical Insurance for family - self, dependent, spouse, dependent children, parents/parent-in-laws
- Paid Maternity and Paternity leave
- Bi-annual reviews to ensure transparency and promoting high performance culture
- OKR Driven Performance Development Environment
- Learning & Development - access to wide range of e-Learning courses (technical, Product, Process, etc.,)
- A host of Interest Groups/Clubs for Book Reading, Toastmasters, Sports - Cricket, Volleyball, Throw-ball, Badminton, TT, Music
Innovapptive does not accept and will not review unsolicited resumes from search firms.
Innovapptive is an equal opportunity employer and is committed to a diverse and inclusive workplace. Qualified applicants will receive consideration for employment without regard to race, color, religion or creed, alienage or citizenship status, political affiliation, marital or partnership status, age, national origin, ancestry, physical or mental disability, medical condition, veteran status, gender, gender identity, pregnancy, childbirth (or related medical conditions), sex, sexual orientation, sexual and other reproductive health decisions, genetic disorder, genetic predisposition, carrier status, military status, familial status, or domestic violence victim status and any other basis protected under federal, state, or local laws.
Skills Required
- 14+ years professional experience with at least 5 years as a program director or senior manager
- Thorough understanding of project/program management techniques and methods (waterfall and agile)
- Excellent knowledge of performance evaluation techniques and key metrics
- Outstanding knowledge of data analysis, reporting and budgeting
- Working knowledge of MS Office and program management software (e.g., Smartsheet, Basecamp, MS Project)
- Business acumen with strategic ability
- Excellent organizational and leadership skills
- Analytical mindset with strong problem-solving abilities
- Proven ability to prioritize, plan, organize, monitor, and conclude projects
- Executive presence
- Prior experience running large SAP or SaaS implementation programs (EAM, PM, MM, WM, and/or EWM) with multiple project managers
- BSc/BA in management or related field; MSc/MA is a plus
- Prior experience as an associate partner/partner at a Big 5 consulting firm
- Prior experience with JIRA projects, reporting and dashboarding
- Knowledge of Mining, Utilities, Chemicals, or Oil & Gas verticals
What We Do
At Innovapptive, our mission is to help improve the working life of front line worker. We are the only Connected Worker Platform that combines ERP (SAP, IBM Maximo) operational data with digital, visual, & step by step guided work instructions on mobile and smart glasses to empower front-line workers to get jobs done faster, better, cheaper & safer. By engineering a platform that fuels innovation & collaboration, we are transforming the experience of the industrial worker to bridge the skills gap and further helping our customers increase revenues & margins. Together, with our employees, customers and partners across the globe, we are growing economies of some of the world's largest brands. We recently closed our Series A Fund Raise of $16.3M with Tiger Global Management, a Global Marquee Fund with over $30 Billion of Assets Under Management (AUM). Tiger Global Management has a reputation of investing and building some of world's "Unicorn" brands such as Spotify, Netflix, Facebook, LinkedIn, Amazon, Peloton, Harry's, Ola, Flipkart, Freshworks and many more! Come join an Incredible company that is on a mission to improve working life of front line workers by enriching the experience of every single field worker, back office and executives to help grow our customer's revenues and profitability!
