Responsible for providing the highest level of professionalism and customer services for our
Members and Guests on the course. Responsible for professionally enforcing all club rules
pertaining to golf as well as providing assistance to Members and Guests in order to keep play
at an even flow.
ESSENTIAL JOB FUNCTIONS
- Responsible for efficient and friendly customer service to provide the Three Steps of Service as Members and Guests play golf.
- Responsible for being on the course as scheduled, unless checking with the starters or other golf operations staff reporting any incidents or situations that need attention.
- Assist the Members and Guests whenever possible orrequesting givingsuggestions on proper golf course etiquette.
- Responsible for enforcing all club rules as they pertain to the golf course.
- Maintain a polite manner whenever aMemberor Guest is approachedwitha violation.
- Assist the Members whenever possible by looking for lost balls, providing rides if desired.
- Responsible for fixing ball marks whenever possible, fill divots with topsoil and pick up loose articles on the golf course, straightening cart guidance ropes and theirsupports.
- Responsible forassistingand coordinating services with other golf operations staff such asoutside services, range attendants, cart attendants, etc. as necessary to ensure seamless andefficient servicestoMembers and Guests takes place.
- Be informed to let Members and guests know of Club services, features, upcomingeventsand specials available in the Golf Shop.
- Responsible for seeing that daily assignmentsiscompleted in their respective areas, to meetClub standards and as communicated in the Star Service FOCUS expectations (ieno trash/debris on course, supplies arerestocked, signage is neat, etc.).
- Assistfellow Employee Partners,Membersand guests to ensure delivery of the 3 steps ofservice without being directed. Be aware of team members and the environment andparticipateas a member of the team.
- Notify supervisor of Member/Guest complaints at the time they occur. Rectify, practicing service recover, any complaints as soon as possible
EDUCATION
- Highschool diploma, GED, or equivalent required
- Customer service experience. Basic Golf Knowledge Required
- Ability to communicate and follow instructions.
- You are comfortable working in both indoor and occasional outdoor environments
REQUIREMENTS
- Because of the fluctuating demands of the Club’s operation, it may be necessary that each EmployeePartner toperform a multitude of different functions; therefore, as an essential part of your job, you will be expected to help others when the occasion arises, just as other Employees are expected to help you.Accordingly, you may be expected to perform other tasks as needed or as directed.
- Adhere toall ofthe variouscompany,clubanddepartmentwritten mandatory standards of operations, policies and procedures, manuals, memos, oral instructions, etc., all of which go to make up the essential functions of the job.
- Responsible fordemonstratinggood teamwork.
- Professional, impeccable appearancemaintainedby self and all private event personnel.
- Take initiative to solve problems,utilizingall available resources including regional and corporate staff.
- Responsible formaintaininggood conduct and safe working habits while in all areas and assuring others are acting safely.
- Attendance at daily line-up andparticipatingas requested.
PHYSICAL DEMANDS
Sitting, standing, walking, driving, exposure to temperature changes, dust, fumes, or gases, squatting/kneeling, reaching, grasping, pushing/pulling, twisting/bending, lifting/carrying/pushing/pulling up to 100 lbs on occasion, folding/unfolding, talking, hearing, and seeing.
WORK ENVIRONMENT
Most of the time will be working outdoors.
Skills Required
- High school diploma, GED, or equivalent
- Customer service experience
- Basic golf knowledge
- Ability to communicate and follow instructions
- Comfort working in indoor and occasional outdoor environments
- Ability to lift, carry, push, or pull up to 100 pounds occasionally
What We Do
Palm Beach style meets breathtaking amenities at the crown jewel PGA National Resort, newly reopened and completely redesigned. Commanding 800 manicured acres just minutes from Palm Beach’s aquamarine coastline, the all-new resort’s legendary history meets fresh tropical modernity with gorgeous rooms & suites, inventive dining, stunning spa, family, fitness, pickleball, and golf programs that are renowned worldwide. Reinvigorated with $100 million in luxurious upgrades, PGA National Resort presents sophistication the moment you arrive, with a sweeping lobby bar & social terrace, opulent furnishings, and unmistakable Palm Beach vibes in exotic marbles, woods, and colorful tropical touches. Bathed in radiant sunlight, peer through the lobby to the resort-style pool, lakes, and golf courses adorned with Instagrammable swaying palms. The Champion Course showcases the legendary “Bear Trap” – one of the most difficult three-hole stretches in the game. Holes 15, 16 and 17 are where designer Jack Nicklaus famously said, “It should be won or lost right here.” Its numerous multi-use settings include a permanent, lakeside wedding venue with stunning vistas; scenic Lakeside Lawn perfect for receptions and ideal for indoor/outdoor dining and entertaining. Other distinguishing highlights include a 33,000-square-foot state-of-the-art Sports & Racquet Club with 19 Har-Tru tennis courts; 40,000 square-feet of the self-contained conference and event space; and six on-site restaurants and lounges. On behalf of our staff, we look forward to welcoming you to our Palm Beach Gardens, Florida paradise.
