Responsible for providing the highest level of professionalism and customer services for our
Members and Guests on the course. Responsible for professionally enforcing all club rules
pertaining to golf as well as providing assistance to Members and Guests in order to keep play
at an even flow.
ESSENTIAL JOB FUNCTIONS
- Responsible for efficient and friendly customer service to provide the Three Steps of Service as Members and Guests play golf.
- Responsible for being on the course as scheduled, unless checking with the starters or other golf operations staff reporting any incidents or situations that need attention.
- Assist the Members and Guests whenever possible or requesting giving suggestions on proper golf course etiquette.
- Responsible for enforcing all club rules as they pertain to the golf course.
- Maintain a polite manner whenever a Member or Guest is approached with a violation.
- Assist the Members whenever possible by looking for lost balls, providing rides if desired.
- Responsible for fixing ball marks whenever possible, fill divots with topsoil and pick up loose articles on the golf course, straightening cart guidance ropes and their supports.
- Responsible for assisting and coordinating services with other golf operations staff such as outside services, range attendants, cart attendants, etc. as necessary to ensure seamless and efficient services to Members and Guests takes place.
- Be informed to let Members and guests know of Club services, features, upcoming events and specials available in the Golf Shop.
- Responsible for seeing that daily assignments are completed in their respective areas, to meet Club standards and as communicated in the Star Service FOCUS expectations (ieno trash/debris on course, supplies are restocked, signage is neat, etc.).
- Assist fellow Employee Partners,Members and guests to ensure delivery of the 3 steps of service without being directed. Be aware of team members and the environment and participate as a member of the team.
- Notify supervisor of Member/Guest complaints at the time they occur. Rectify, practicing service recover, any complaints as soon as possible
EDUCATION
- High school diploma, GED, or equivalent required
- Customer service experience. Basic Golf Knowledge Required
- Ability to communicate and follow instructions.
- You are comfortable working in both indoor and occasional outdoor environments
REQUIREMENTS
- Because of the fluctuating demands of the Club’s operation, it may be necessary that each Employee Partner to perform a multitude of different functions; therefore, as an essential part of your job, you will be expected to help others when the occasion arises, just as other Employees are expected to help you.Accordingly, you may be expected to perform other tasks as needed or as directed.
- Adhere to all of the various company,club and department written mandatory standards of operations, policies and procedures, manuals, memos, oral instructions, etc., all of which go to make up the essential functions of the job.
- Responsible for demonstrating good teamwork.
- Professional, impeccable appearance maintained by self and all private event personnel.
- Take initiative to solve problems,utilizing all available resources including regional and corporate staff.
- Responsible for maintaining good conduct and safe working habits while in all areas and assuring others are acting safely.
- Attendance at daily line-up and participating as requested.
PHYSICAL DEMANDS
Sitting, standing, walking, driving, exposure to temperature changes, dust, fumes, or gases, squatting/kneeling, reaching, grasping, pushing/pulling, twisting/bending, lifting/carrying/pushing/pulling up to 100 lbs on occasion, folding/unfolding, talking, hearing, and seeing.
WORK ENVIRONMENT
Most of the time will be working outdoors.
Skills Required
- High school diploma, GED, or equivalent
- Customer service experience
- Basic golf knowledge
- Ability to communicate and follow instructions
- Comfort working in indoor and occasional outdoor environments
- Ability to lift, carry, push, or pull up to 100 pounds occasionally
What We Do
Palm Beach style meets breathtaking amenities at the crown jewel PGA National Resort, newly reopened and completely redesigned. Commanding 800 manicured acres just minutes from Palm Beach’s aquamarine coastline, the all-new resort’s legendary history meets fresh tropical modernity with gorgeous rooms & suites, inventive dining, stunning spa, family, fitness, pickleball, and golf programs that are renowned worldwide. Reinvigorated with $100 million in luxurious upgrades, PGA National Resort presents sophistication the moment you arrive, with a sweeping lobby bar & social terrace, opulent furnishings, and unmistakable Palm Beach vibes in exotic marbles, woods, and colorful tropical touches. Bathed in radiant sunlight, peer through the lobby to the resort-style pool, lakes, and golf courses adorned with Instagrammable swaying palms. The Champion Course showcases the legendary “Bear Trap” – one of the most difficult three-hole stretches in the game. Holes 15, 16 and 17 are where designer Jack Nicklaus famously said, “It should be won or lost right here.” Its numerous multi-use settings include a permanent, lakeside wedding venue with stunning vistas; scenic Lakeside Lawn perfect for receptions and ideal for indoor/outdoor dining and entertaining. Other distinguishing highlights include a 33,000-square-foot state-of-the-art Sports & Racquet Club with 19 Har-Tru tennis courts; 40,000 square-feet of the self-contained conference and event space; and six on-site restaurants and lounges. On behalf of our staff, we look forward to welcoming you to our Palm Beach Gardens, Florida paradise.
