Customer Success Representative

It's fun to work in a company where people truly BELIEVE in what they're doing!

Job Description: 

About us :

Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart. Learn more at www.ingrammicro.com

About role:

The Customer Success Representative handles net new and current long tail reseller onboarding, enablement and triage. The role’s primary focus will be onboarding net new resellers to Ingram Micro, provide quality guidance and support through the teams shared mailbox to partners, and offer enablement to the existing long tail on a ADHOC basis. The main objective is to drive great platform adoption of new and long tail partners. The Customer Success Representative will primarily support Australia but will also be expected to provide support to Singapore and New Zealand when available.

This role is based in our office in the Innovation Centre of Sunshine Coast University, Sunshine Coast.

Responsibilities:

• Onboarding new resellers to Ingram Micro
• Calling resellers to understand their business and decide if they fit Ingram Micro
• Provide enablement and success sessions on the Xvantage platform
• Capture insights on new partners in CRM to support the GTM selling efforts
• Identify vendor opportunities and introduce to the relevant vendor sales teams
• Provide warm handover of partner to assigned owner within Ingram Micro
• Managing platform queries through a shared team mailbox
• Providing ADHOC enablement over Teams or phone
• Provide important communications to the long tail through email and calls
• Enabling and guiding resellers in using Ingram Micro’s Xvantage platform
• Triage resellers to the broader Ingram Micro sales teams
• Providing the above services across Australia, Singapore, and New Zealand
• Onboarding of every net new reseller that joins Ingram Micro

Skills and requirements:

• Experience in the IT industry, some understanding of the Cloud and IT provider space
• Experience in customer communication across telephone, email and Video Conferencing (Teams)
• Experience in building customer rapport
• Proficiency in Microsoft 365 Suite
• Fluent and clear English speaker
• Experience in presenting and building presentations
• High level understanding of business function

What’s in it for you

At Ingram Micro, we treat each other with dignity & respect, providing an environment where you are always encouraged to be yourself. We are a collaborative team that likes to challenge the status quo, we understand the importance of work-life balance, encourage our people to grow their careers. You can look forward to working in an exciting, stimulating workplace that provides a range of opportunities where you can make a real difference.

Inclusion, Diversity and belonging lies at the heart of everything we do at Ingram Micro and we are committed to hiring great people with a wide variety of skills, experiences, and backgrounds. We invite candidates of all genders and ages, people with disabilities, Aboriginal and Torres Strait Islander peoples, LGBTQIA+ and diverse groups.

Finally, you will get the chance to become part of the world's leading Technology Solutions provider. We look forward to hearing from you and how you would like to make a positive difference through the role towards the business.

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