Platform Product Manager

About Enterpret 

As we transition to the world of AI-native applications, one element matters more than anything else—the data.

At Enterpret, we are unlocking the most impactful dataset for businesses: customer feedback. Every business wants to be customer-centric, but few find it easy. We are making it effortless to weave the voice of the customer into all strategic and tactical decisions, simplifying the path to true customer centricity.

We centralize customer feedback from all sources—like Twitter, Salesforce, Zendesk, Slack, Community Forums, Surveys, and Gong calls—into one place, extracting insights and enabling agentic actions based on them.

Our customers include companies like Canva, Descript, Notion, Strava, The Browser Company, Loom, and several other Product-Led Growth decacorns and Fortune 500 companies.

We are backed by Kleiner Perkins, Sequoia Capital India, and Unusual Ventures.

Read more about our core values and operating principles - here.

Role Overview

As a Platform Product Manager at Enterpret, you will play a pivotal role in building the knowledge graph that powers the intelligence of our platform. This knowledge graph distills the voice of the customer, serving as the foundation for our AI-driven insights. You will be responsible for driving the development of scalable platform features that transform how customer-centric products are built.

Key Responsibilities

• Build the Knowledge Graph: Lead the development of Enterpret's knowledge graph, the core component that distills customer feedback into actionable intelligence.
• Define Platform Vision: Establish and communicate a clear vision for Enterpret's platform that aligns with our mission and strategic objectives.
• Strategize and Plan: Develop a comprehensive product roadmap focused on platform scalability, reliability, and innovation.
• Drive Execution: Proactively lead cross-functional teams to deliver platform features on time and within scope, ensuring high-quality outcomes.
• Customer Engagement: Collaborate with customers to gather insights and translate their needs into actionable platform enhancements.
• Market Analysis: Monitor industry trends and competitive landscapes to identify opportunities for platform improvement.
• Optimize Performance: Define and track key performance metrics to assess platform effectiveness and guide decision-making.
• Enhance Processes: Continuously refine product development processes to increase efficiency and foster a culture of excellence.

About you

• Experience: Around 5 years in product management roles focusing on SaaS platforms or AI technologies.
• Technical Proficiency: Deep understanding of platform architecture, AI, machine learning concepts, and knowledge graph technologies. [x]
• Bias for Action: Proactive and results-driven, with a proven ability to take initiative and drive projects forward. [x]
• Customer-Centric Mindset: Passionate about creating products that genuinely solve customer problems. 
• Leadership Skills: Strong ability to lead and inspire cross-functional teams. 
• Analytical Thinker: Data-oriented with excellent problem-solving skills. 
• Effective Communicator: Exceptional verbal and written communication skills. 

Benefits and Perks

• Autonomy and Ownership: Influence and shape the future of an early-stage startup.
• Competitive Compensation: Highly competitive salary and early-stage startup equity.
• Health Coverage: Medical, Dental, and Vision Insurance.
• Retirement Plan: Comprehensive benefits package, including 401(k).
• Time Off: Generous vacation policy to help you recharge.
• Parental Leave: Maternity and Paternity leaves to support your family.

Equal Opportunities

We are an equal opportunity employer. We ensure that none of our employees or prospective employees receives less favourable treatment as a result of age, sex, disability, marital status, colour, race, religion or ethnic origin. Equally we aim to ensure that no such employee is disadvantaged by terms and conditions of employment which cannot be justified.