1. Reprofiling
Ensure that all accounts closed by the Sales Department and via Lamudi Portal are validated according to the standard validation process and are well documented 100% of the time.
2. Onboarding
Schedule and facilitate an effective onboarding session with clients which is focused on all relevant website feature familiarization and an actual simulation of initial listing upload.
3. Utilization
Creating a plan of schedule for the client to ensure account utilization and facilitate 100% utilization of all agreement-related inclusions that fall on the first month of the contract.
Assistance with listings improvement based on the identified assessment and recommendation by the Business Intelligence unit.
4. Admin Tasks
Ensures that all check lists for account set up are well monitored and that all trackers and tools used for monitoring are updated real time.
Qualifications:
- High regard to customer-centricity.
- Able to provide high accuracy of output
- Strong communication and presentation skills.
- Able to build and maintain relationships with internal and external stakeholders
- Knows how to work around developing product knowledge.
- Well-disciplined worker and able to manage time well.
- Able to present integrity.
- Proficiency in spoken & written English.
- Preferably with experience in using salesforce and g suite applications
- Preferably with at least 1 year of experience in Customer Service/Account Management/ClientOnboarding
Top Skills
What We Do
Lamudi is one of the most promising and exciting start-ups of Rocket Internet with the aspiration to be the fastest growing online property portal in emerging markets. Lamudi is the ideal platform to connect sellers, buyers and tenants to easily buy, rent and sell homes, land, and commercial properties. Founded in 2013, Lamudi operates in 13 countries across Asia, the Middle East, and Latin America, and has already become the market leader in several markets.
Lamudi is a part of the Rocket Internet family which is the fastest and the most successful venture builder across the globe. With an exceptional team that has been building online companies since 1999 and has created over 100 market leading companies in 40+ countries, it has unrivaled experience in launching internet ventures. Superior expertise and proficiency of an international company together with a deep understanding of local markets are the foundation for building the best online real estate marketplace
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