Platform Chapter Lead - TIP - PSS @ING Hubs RO

The Mission

ING’s Payment and Settlement Services (“PSS”) aims to further mature, develop and expand ING’s state of the art payments platforms and settlements services. The PSS focusses on delivering payments and settlement services, meeting the expectations of ING’s business lines and beyond, whilst ensuring the basics: safe, secure, compliant, and reliable. The PSS is an independent unit within ING’s CTO domain, reporting directly into ING’s Chief Technology Officer.

PSS is responsible for providing standardized payments and settlements services around to multiple ING business lines (WB, Retail, and others). There is a clear ambition to also look for external commercialization of our payment platforms.

ING is looking for an experienced platform engineer Chapter Lead to strengthen its development team that delivers software solutions within the core area of International Payments processing (TIP). If you want to work at a place where we believe that you can live by the Agile manifesto practicing agile; where we find that the problem chooses the framework/technology and not the other way around; where we are committed to fostering a proper engineering culture and building a high-productivity team of smart DevOps engineers with the getting-things done, please read on.

You will focus predominantly on the development and extension of the platform of the existing payment engine, APIs and microservices. These applications are written using Java, Spring frameworks (e.g., JPA, JMS, Streaming, Batch, etc.) and deployed via Azure DevOps pipeline.

Your day to day

As Chapter Lead, you determine the way of working for individuals in a particular area of specialization and ensure personal development within that area. You will spend part of your time as a proficient engineer and the remaining with people management (including planning, coaching and review) and facilitating the development of job maturity for your entire chapter.

Even if you’ll start your day from the comfort of your home or drink your morning coffee in our office’s garden, your day will be quite similar when comes to tasks. As a Chapter Lead, you will split your time between individual contributor activities and management / people leading activities (hybrid role):

From an individual contributor point of view, together with your IT colleagues in Amsterdam, Bucharest, Manila, India you will:

• Take responsibility for the full the stack/platform on Development, Test, Acceptance and Production environments. You automate relentlessly: Regression Testing (Functional, Performance, Security), Deployments, and Operations (Data Center failover, Backups/Restore, Security Monitoring, full stack monitoring).
• You take ownership of life cycle management of all components (O.S., Middleware, Database) as well as security (interface encryption certificates, user access, vulnerability analysis and patching)
• As part of the Platform Squad you work in an Agile/Scrum way, on the backlog prioritized by a Technical Product Owner, and you demo your features to the Capability Squads that you work with.
• Improve application monitoring using the correct and agreed event alerts
• Support in performing High Availability and Disaster Recovery tests
• Implement and work with the latest tooling with a strong focus on performance, stability and security
• Find opportunities to automate the testing of existing features, performance and security as well as the automation of deployments, monitoring, and more.
• Understand the root cause for a problem or existing gap for an enhancement and propose a viable solution for it.
• Take ownership of issues and improvements, seeing them through to completion, providing comprehensive handover as required
• You assist with technical specifications for change requests and user stories
• Analyze requirements and define their applicability inside the technical environment
• Work on technical improvements (automation, monitoring, setting up environments, Azure DevOps pipelines)
• Continuous deployment and delivery using Azure DevOps
• Liaise with the vendor about environment updates and upgrades
• Propose opportunities and innovations
• IT Risk & security controls need to be put in place and accurately documented, for this you will need to get familiar and keep up to date with the ING Information Security Management Policy.
• Our platform has a global user base of Risk Managers, Traders and Sales in Singapore, Europe and New York. You will help maintaining and developing a stable, performing and secure platform/service.
• Comply with all internal guidelines, timely completion all mandatory training and always safeguard the integrity and reputation of ING
• Occasional travel abroad (Amsterdam)

From a managerial / people leader point of view, you will:

• Ensure the individual development of your team members, so that they can successfully fulfill the new roles and the new processes
• Stimulate a continuous delivery culture in terms of services and working conditions
• Hands-on technical activity as member of one Squad where you provide the automation, tooling, resilience and security necessary for smooth feature delivery by your Squad.
• Work together with your Squad to help them maintain a secure, highly available, and compliant infrastructure.
• Take responsibility for the applications on Development, Test as well as Acceptance and Production environments. You automate relentlessly: Testing (Functional, Performance, Security), Deployments, and Operations (Data Center failover, Backups/Restore, Security);
• Coordinate infrastructure related operations, Incident & Change Management with SRE.
• Make sure that the OPS team is able to handle unexpected situations (OPS leaving the company, organisational changes, major incidents on our applications, etc);
• Coordinate the Risk related activities with focus on reusability (some parts of it can be shared by multiple teams);
• Facilitate the growth of the OPS community;
• Work together with other OPS Chapters and develop a new and up-to-date skill matrix for the Operational Engineers profile;
• Together with the OPS teams, create and maintain a centralized OPS Confluence space which should be used by everyone in your Area, when looking for OPS related information;
• As part of a cross-border (Amsterdam, Bucharest) Squad you work in an Agile/Scrum way, on the backlog prioritized by a Product Owner;
• You help your team develop through coaching, mentoring and constant feedback;
• Create a development plan for all the OPS (with help from the leader of the team where the OPS is working on) so that they improve their skills in areas like: Networking, Unix, Scripting, Docker, Kubernetes, etc;
• Together with your IT Area Lead you set targets for each team member;
• You are responsible for HR related activities: 1 to 1 meetings with your team members, performance management, etc.
• You work with the recruitment team to attract, onboard and retain top talent

What you’ll bring to the team

• University degree in Computer Science, Cybernetics, Informatics or equivalent;
• 4+ years’ experience as an infrastructure professional;
• You are highly knowledgeable on Red Hat operating systems and networking. You are also showing knowledge and interest in clustered environments;
• Experience with CI/CD tooling (such as: Azure Devops, Git, Sonar, Checkmarx);
• Experience with at least one virtualization - and/or containerization technologies; VMWare, Openstack, Docker, Kubernetes, Openshift;
• Ability to automate release processes and operations using e.g. Python, Shell, Ansible;
• Passion for technology, drive for continuous improvement and using your creativity to achieve this;
• Strong analytical skills, proactivity and willingness to share knowledge with others;
• Ability and agility to organize and motivate others to improve themselves;
• Very good soft skills (communicative, friendly, curious, etc)
• Very good English knowledge.
• Nice to have:
  • 2+ years of people management experience
  • Low latency infrastructural stack knowledge
  • Security and IT Risk (SOX, vulnerability management)
  • Shell scripting: Korn shell, Python, Perl
• Foreign languages: English (advanced)
• Education: Education at Bachelor/Master level with a strong analytical background, in Computer Science, Cybernetics, Software Engineering, Financial Engineering or equivalent

If you want to deep dive into the processing of personal data conducted by ING Hubs Romania during the recruitment process and your rights related to it, read the privacy notices on our website (make sure to scroll until you reach the Data Protection section/ Candidates tab).