Jobs at ING

Develop and deliver strategic communications for ING’s global Technology organisation. Responsibilities include creating communications plans, preparing speeches and presentations for senior leaders, translating complex technology topics into accessible stories, developing content across internal and external channels, managing executive stakeholders, collaborating across countries and cultures, and using engagement insights to improve communications impact.

The Business Analyst translates financial accounting requirements into scalable solutions, analyzes processes, data flows, and accounting impacts, and serves as Finance’s representative in strategic change initiatives. Responsibilities include requirements gathering, functional design, Agile backlog refinement, stakeholder collaboration, testing, accounting control maintenance, functional support, and continuous improvement. The role partners with Product Owners, Engineers, and international stakeholders across banking transformation initiatives.

Perform fundamental credit analysis of investment-grade corporate issuers within specific sectors, produce clear sector and investment narratives, generate actionable credit market insights, leverage AI and data analysis to enhance research, and collaborate with internal stakeholders and clients across trading, sales, and debt capital markets.

Own financial control, planning, forecasting, cost management, SOX reporting, and management reporting for the CTO domain. Review actuals and month-end close, analyze variances, validate financial data, identify control gaps and risks, and provide evidence-based commentary and actionable insights to finance and technology stakeholders. The role operates in a global matrix environment and supports accurate, audit-ready financial decision-making.

Coordinate end-to-end onboarding for Wholesale Banking clients, supporting Relationship Managers and Product Specialists. Manage documentation and information gathering, monitor progress, resolve bottlenecks, and facilitate collaboration across Front Office, Operations, Compliance, Legal, Product, and Service teams. Build strong client and stakeholder relationships, improve onboarding efficiency and client experience, and contribute to strategic initiatives supporting business growth.

Leads operational intelligence for customer service and fraud functions, overseeing workforce forecasting, planning, and real-time traffic management. Manages workforce specialists, improves service levels across call, chat, back-office, and complaints channels, and drives automation, operational excellence, transformation, and change initiatives. Develops team capabilities, challenges existing processes, manages stakeholders, and promotes data-driven decision-making while balancing operational delivery with long-term improvement.

Originate and execute sustainable financing transactions for corporate clients, analyze ESG strategies and performance, assess green and transition criteria, and translate sustainability goals into financing solutions. The role advises clients on capital allocation, balance sheet efficiency, treasury, funding diversification, and risk management while coordinating relationship managers, sector teams, advisory groups, and external stakeholders. It also monitors regulatory developments, maintains internal data, and supports regional business development and market positioning.

Lead and develop a software engineering chapter supporting Global Signing services. Coach engineers, build an inclusive and accountable culture, align staffing and capacity across squads, and enable dependable delivery. Manage dependencies, risks, impediments, and stakeholder expectations while balancing product priorities with regulatory, technical debt, security, and stability needs. Promote automation, observability, resilience, modernization, and continuous improvement across secure, compliant signing services.

Owns the strategy, proposition, roadmap, governance, and commercial performance for ING’s Digital Assets product portfolio within Payments & Cash Management. Translates strategy, market and regulatory developments, and client needs into capabilities, requirements, business cases, and delivery priorities. Coordinates with Technology, Operations, Sales, Risk, Compliance, and Legal to develop wallets, tokenization, connectivity, and related digital-asset capabilities while maintaining compliant, secure, scalable, and commercially viable products.

Lead end-to-end software development for secure, scalable digital banking solutions across the technology stack. Design, build, test, deliver, and support production software while driving engineering standards, Agile and Continuous Delivery practices, and security-by-design. Mentor and coach engineers, communicate with stakeholders, and promote continuous improvement, knowledge sharing, and innovation.

Leads enterprise risk management for ING Americas, including risk appetite, risk identification, governance, policies, KRIs, stress testing, recovery and resolution planning, regulatory examinations, and internal audits. The role develops risk frameworks, monitors emerging risks and regulatory changes, supports senior-management reporting, and promotes a risk-aware culture across stakeholders and business areas.

Monitors balance-sheet developments and liquidity risk exposure, analyzes business-as-usual and stressed liquidity metrics, prepares reports for senior stakeholders, improves risk methodologies and processes, and supports regulatory examinations, SOX, model validation, and internal audit reviews. The role collaborates with Treasury, Finance, Financial Markets, and business-line stakeholders.

Leads global paid media effectiveness across nine markets, including marketing mix modeling, attribution, incrementality testing, sponsorship measurement, KPI frameworks, dashboards, budget analysis, and performance reporting. Translates media analytics into investment and business recommendations, manages complex cross-market projects and external partners, aligns senior stakeholders, and builds local market capabilities. The role also guides channel budget allocation, monitors acquisition efficiency, and supports privacy-compliant measurement and AI-enabled analytics adoption.

Support cross-organisational credit risk modelling projects by developing innovative methodologies and analytical tools. Solve complex modelling problems, embed solutions in a regulatory context, and translate quantitative results into practical recommendations for senior stakeholders.

Sell financing products, including repo, money markets, and structured financing, to financial institutions across the UK, MENA, and Switzerland. Manage existing and prospective client relationships, execute trades through voice and electronic systems, analyze financing needs and risks, support onboarding and KYC requirements, collaborate with trading and eSales teams, and distribute research and trade ideas. The role requires advanced financing expertise, strong product pricing knowledge, and precise execution in a fast-paced market environment.

Handles payment-related requests, escalations, and investigations across international, domestic, and direct debit transactions. Ensures timely issue resolution, risk and regulatory compliance, and coordination with internal teams and global stakeholders. Supports process improvement initiatives focused on service quality, reducing manual exceptions, and improving client experience.

Build, enhance, and maintain scalable web applications and digital banking features used globally. Develop secure, maintainable frontend code, participate in reviews, own production systems, improve performance and reliability, reduce technical debt, and modernize platforms. Collaborate with international engineers, product owners, designers, and stakeholders in Agile teams. Contribute to technical discussions, engineering standards, knowledge sharing, and continuous improvement while mentoring fellow engineers.

Designs, develops, tests, deploys, and maintains applications in a cross-functional Agile squad. Automates testing, deployment, provisioning, configuration, and rollback processes using Azure DevOps, Git, Ansible, scripting, and cloud or on-premises infrastructure. Troubleshoots Linux and Windows environments, performs SQL reporting and log investigations, manages observability, vulnerabilities, IT risks, compliance, and security integration, and participates in incident response and post-mortems.

Design, maintain and optimize Power BI data models and dashboards. Translate business questions into datasets and reports, automate recurring reporting, build performant visualizations, and collaborate with stakeholders to deliver actionable insights for management and front-office teams.

Provides transformation and organisational effectiveness consulting across Tribes and Programs. Diagnoses delivery challenges, develops roadmaps, improves ways of working, governance, change management, processes, tooling, and delivery maturity. Leads initiatives, coaches stakeholders, embeds sustainable practices, tracks benefits, and translates lessons learned into improved standards, templates, guidance, and learning programs.