A Planning Associate is responsible for supporting daily planning activities to ensure efficient and reliable last-mile operations. The role focuses on analyzing operational data, forecasting demand, monitoring performance, and collaborating with cross-functional teams to optimize delivery capacity, improve service levels, and drive operational efficiency.
Responsibilities- Support daily last-mile planning and operational execution.
- Analyze operational data to identify trends, gaps, and improvement opportunities.
- Prepare daily, weekly, and monthly performance reports and dashboards.
- Monitor key operational KPIs such as delivery success rate, utilization, productivity, and SLA compliance.
- Coordinate with Operations, Dispatch, Workforce Management, and cross-functional teams to ensure smooth execution.
- Assist in forecasting order volumes and workforce capacity based on demand.
- Identify operational bottlenecks and recommend data-driven solutions.
- Maintain accurate operational data to support planning and decision-making.
- Support process improvement initiatives to enhance efficiency and service quality.
- Perform ad hoc analysis and provide actionable insights to support business decisions.
Requirements
- Bachelor's degree in Industrial Engineering, Business Administration, Supply Chain, Operations Management, or a related field.
- 0–2 years of experience in Planning, Operations, Logistics, Supply Chain, or a similar analytical role.
- Strong analytical and problem-solving skills.
- Advanced proficiency in Microsoft Excel; knowledge of SQL, Power BI, or Tableau is a plus.
- Strong attention to detail and the ability to manage multiple priorities in a fast-paced environment.
- Excellent communication and stakeholder management skills.
- Ability to interpret data and translate insights into operational improvements.
- Proactive mindset with a continuous improvement approach.
- Fluent in English; Arabic is a plus.
Skills Required
- Bachelor's degree in Industrial Engineering, Business Administration, Supply Chain, Operations Management, or a related field
- 0-2 years of experience in Planning, Operations, Logistics, Supply Chain, or a similar analytical role
- Advanced proficiency in Microsoft Excel
- Knowledge of SQL
- Knowledge of Power BI
- Knowledge of Tableau
- Strong analytical and problem-solving skills
- Strong attention to detail and ability to manage multiple priorities in a fast-paced environment
- Excellent communication and stakeholder management skills
- Ability to interpret data and translate insights into operational improvements
- Proactive mindset with a continuous improvement approach
- Fluent in English
- Arabic language skills
What We Do
Ninja is an online supermarket and delivery platform founded in 2022 in Riyadh, Saudi Arabia. It provides a wide range of products, including groceries, beauty, and household essentials, delivered in under 30 minutes through a network of dark stores. The company operates across Saudi Arabia and has expanded its services to other GCC countries, focusing on speed, reliability, and convenience for its customers.
