Plan Administrator

Newport, an Ascensus company, helps employers offer their associates a more secure financial future through retirement plans, insurance and consulting services. Newport offers comprehensive plan solutions and consulting expertise to plan sponsors and the advisors who serve them. As a provider and partner, Newport is independent, experienced, and responsive.

Job Summary: Plans, develops, delivers and services more complex/mega clients’ corporate non-qualified plans for administration.

Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Develops and maintains full understanding of day-to-day workflow processes required for client plans assigned.
• Acts as a liaison with the client and Newport to ensure accuracy of plan recordkeeping and data.
• Reviews all documents for completeness and accuracy; assures all checklists are completed.
• Collects all pertinent plan data from requisite sources. 
• Maintains knowledge of Plan Recordkeeping system and functions.
• Assists in the implementation and ongoing maintenance and application of regulatory requirements for client benefit accounts.
• Responds to and documents participant, plan sponsor and trustee inquiries.
• Researches and resolves any issues concerning reports, investments, plan provisions and specific transactional activities.
• Provides information and support to the Service Team as needed to manage client accounts.
• Participates in setting department standards, processes and procedures. Makes recommendations to ensure regulatory compliance issues are met.
• Contributes to development of enrollment, client communications, materials and administrative standards for new product lines, and assists to implement changes as directed by supervisory personnel. 
• Analyzes and prepares all transactions prior to processing including deferral and distribution management.
• Prepares, reviews and delivers all plan periodic, regulatory and ad-hoc reporting. Performs quality control checks.
• Reports to manager on client satisfaction, and any other items necessary to assure customer loyalty.
• Supports all administrative activities as needed for assigned client accounts.
• Successfully completes requisite reporting and recordkeeping as well as audit activity associated with the production and distribution of participant benefit statements
• Coordinates training and provides mentoring to team members, as needed
• Assumes project management responsibilities for department initiatives to increase efficiencies and document changes in processes and procedures.
• Oversees the scheduled client deliverables for completeness and in a timely manner
• Works under pressure in a very fast paced environment
• Focuses on learning in everyday activities and events
• Collaborates with and openly shares knowledge with colleagues
• Presents information and responds to questions from managers, clients, customers, and the public
• Regular, reliable and punctual.

Management Responsibilities

• None

Required Education, Experience and Certificates, Licenses, Registrations

• 5+ years’ experience working in a related position in the retirement services sector.
• Strong MS Office skills to include Excel, Word, PowerPoint, and Adobe.

Preferred (but not required) education or skills for this role

• Bachelor’s degree in a business related field or industry experience, or a combination of education and industry

Competencies

• Analytical
• Business Acumen
• Avid Learner
• Collaboration
• Rapport Building
• Customer Oriented
• Detail Oriented
• Verbal and Written Communication Skills
• Planning and Organizing
• Problem Solver
• Team Player
• Time Management

TRAVEL: Up to 5%.

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

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