The Role
Provides phone-based customer support for orders, promotions, shipments, product information, and returns. Resolves inquiries across communication channels, protects customer information, collaborates with internal teams, and meets performance metrics for quality, adherence, handle time, and attendance. Requires strong communication, problem-solving, multitasking, software-learning, typing, and conflict-resolution skills in a fast-paced environment.
Summary Generated by Built In
As a Customer Support Specialist I, you will play a key role in delivering exceptional service to both internal and external customers. You will provide prompt, effective support while utilizing various software applications to resolve inquiries across multiple communication channels. The ideal candidate is a proactive problem-solver with a passion for helping others, strong communication skills, and the ability to remain calm under pressure.
Job Responsibilities:
- Communicate with customers via phone to provide accurate and timely information on orders, promotions, shipments, product details, and returns.
- Foster strong customer relationships to enhance retention and loyalty.
- Work cross-functionally with internal teams to ensure seamless customer experience.
- Meet individual and team performance metrics, including adherence, handle time, quality assurance, and attendance.
- Serve as a brand ambassador by upholding company values and delivering outstanding service.
- Apply coaching, feedback, and training to enhance performance and customer satisfaction.
- Ensure the security and privacy of customer information.
- Perform additional duties as required to support business operations.
Job Requirements:
- High school diploma or GED.
- 1-2 years of customer service or retail experience preferred.
- Strong verbal, written, and interpersonal communication skills.
- Ability to thrive in a fast-paced, dynamic environment while meeting performance expectations.
- Proficiency in learning and using new software applications.
- Excellent problem-solving and conflict resolution skills.
- Strong attention to detail and ability to multitask effectively.
- Reliable attendance and willingness to work a flexible schedule, including performance-based schedule bidding.
- Fluent in English with strong typing skills (must meet minimum words-per-minute requirement).
What We Offer:
- Weekly Pay: Enjoy the convenience of receiving your pay on a weekly basis
- Paid Training: Start with two weeks of fully paid training to set you up for success
- Supportive Team Environment: Join a collaborative and inclusive team that values your contributions
- Comprehensive Benefits Package, including:
- Medical, dental, and vision insurance
- 401(k) retirement plan
- Mental health wellness and support resources
- Prescription benefits
- Education assistance and student loan debt repayment support
- Domestic partner allowance
- And more!
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Skills Required
- High school diploma or GED
- 1-2 years of customer service or retail experience
- Strong verbal, written, and interpersonal communication skills
- Ability to thrive in a fast-paced environment while meeting performance expectations
- Proficiency in learning and using new software applications
- Excellent problem-solving and conflict-resolution skills
- Strong attention to detail and ability to multitask effectively
- Reliable attendance and willingness to work a flexible schedule
- Fluency in English and strong typing skills meeting the minimum words-per-minute requirement
Genesco Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Genesco and has not been reviewed or approved by Genesco.
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Healthcare Strength — Health coverage is presented as broad, including medical, dental, vision, telemedicine, EAP, and mental health resources. Feedback suggests these offerings are a consistent bright spot within the overall package.
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Leave & Time Off Breadth — Paid time off, paid holidays, paid parental leave, volunteer PTO, and family-building support are described as part of the offering. Feedback suggests this breadth adds meaningful balance for many full-time employees.
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Affordable Benefits — Medical and dental coverage are described as affordable in some roles, and benefits are occasionally praised alongside decent base pay. Feedback suggests cost-conscious options help offset modest wages in certain positions.
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The Company
What We Do
Genesco operates Journeys, Journeys Kidz, and Shi by Journeys stores that offer footwear for young men and women.
