Pharmacy Revenue Cycle Operations Director
Woodmark Pharmacy of New York - Williamsville, NY (Onsite)
Long-Term Care Pharmacy | Billing | A/R | Claims | Reimbursement | Revenue Cycle Mangagement
Lead the Day-to-Day Operations Behind a High-Performing Pharmacy Revenue Cycle.Woodmark Pharmacy of New York is seeking an experienced revenue cycle professional to lead our billing, accounts receivable, reimbursement, and claims operations within our long-term care pharmacy business.
This is a highly operational leadership role ideal for someone with strong hands-on experience in:
- revenue cycle workflows,
- claims management,
- A/R oversight,
- collections,
- reimbursement operations,
- pharmacy billing,
- and team leadership.
We are open to experienced Managers, Supervisors, Analysts, or Revenue Cycle leaders ready to step into a broader leadership role.
The ideal candidate understands how to improve workflow efficiency, hold teams accountable, troubleshoot billing/reimbursement issues, and maintain operational discipline in a fast-paced healthcare environment.
What We’re Really Looking For:
- Strong Revenue Cycle Management experience
- Operationally hands-on leadership style
- Experience overseeing billing/A/R workflows
- Understanding of claims resolution and reimbursement processes
- Team leadership and accountability experience
- Someone comfortable rolling up their sleeves and improving processes
- Pharmacy, healthcare, or long-term care billing background
This is NOT a purely strategic or executive oversight role. This is a visible, working operational leadership position.
Work Environment:
Our revenue cycle and billing operations are highly collaborative and centralized fully onsite in Williamsville, NY. This leader is expected to:
- work closely with the billing team,
- support workflow management,
- troubleshoot operational issues,
- and maintain visible departmental leadership.
Local Buffalo/WNY market familiarity is strongly preferred.
Why Woodmark Pharmacy?
- Stable, established healthcare organization
- High-impact operational leadership opportunity
- Ability to directly influence workflow performance and reimbursement outcomes
- Opportunity to step into a growing leadership role with meaningful responsibility
If you have strong revenue cycle experience and enjoy improving operational performance, workflow accountability, and billing accuracy - Connect with us today!
ResponsibilitiesWhat You’ll Lead - As Director, you will have full ownership of pharmacy billing operations and revenue cycle performance, including:
Revenue Cycle & Billing Operations- Oversee all billing functions, including invoicing, month-end close, credit processing, and variance reconciliation
- Ensure accuracy, timeliness, and compliance across all revenue cycle activities
- Drive process improvement and operational efficiency
- Lead A/R strategy, collections performance, and cash application processes
- Partner with accounting and treasury to ensure accurate financial reporting
- Monitor and manage key revenue cycle KPIs
- Serve as primary liaison for internal and external audits
- Ensure strong internal controls and audit readiness
- Partner with accounting on audit findings, reserves, and reporting
- Oversee pricing administration across pharmacy systems
- Maintain relationships with third-party pricing tools and vendors
- Ensure data accuracy through QA processes and controls
- Lead and develop a team including:
- Billing Manager
- A/R Revenue Cycle Manager
- Quality Assurance Specialist
- Establish clear expectations, accountability, and performance standards
- Build a disciplined, high-performing revenue cycle team
Director of Pharmacy Revenue Cycle - Qualifications:
- Bachelor’s degree in Accounting, Finance, or Business Administration
- At least 5 years of progressive experience in revenue cycle management, preferably within healthcare or pharmacy services
- A minimum of 3 years in a leadership role managing direct reports
- Strong experience in collections, invoicing, and reconciliation
- Advanced Microsoft Excel skills, including proficiency with complex formulas, data manipulation, and multi-criteria analysis
- Excellent communication and collaboration skills, including experience working with remote teams and using digital collaboration tools
Preferred Qualifications:
- Healthcare or long-term care pharmacy experience
- Familiarity with third-party pricing tools and pharmacy dispensing systems
- Experience managing internal audits or working closely with auditors
Skills Required
- Bachelor’s degree in Accounting, Finance, or Business Administration
- At least 5 years of progressive revenue cycle management experience
- At least 3 years of leadership experience managing direct reports
- Experience in collections, invoicing, and reconciliation
- Advanced Microsoft Excel skills, including complex formulas, data manipulation, and multi-criteria analysis
- Excellent communication and collaboration skills
- Experience working with remote teams and digital collaboration tools
- Healthcare or long-term care pharmacy experience
- Familiarity with third-party pricing tools and pharmacy dispensing systems
- Experience managing internal audits or working closely with auditors
What We Do
Elderwood is a senior-care provider serving older adults across the Northeast. Its continuum of care includes independent living, assisted living, skilled nursing, subacute rehabilitation, memory care, orthopedic and cardiac rehabilitation, wound therapy, ventilator care, and oncology care. Affiliates also offer home care, pharmacy and prescription delivery, medical transportation, and managed long-term-care services, with a person-centered focus on residents’ health, wellness, and families.
