Xero

Performance Marketing Specialist

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3 Locations

Hybrid

Cloud • Fintech • Information Technology • Machine Learning • Software

At Xero, we’re here to help you supercharge your business.

The Role

Our Purpose

At Xero, we’re here to help you supercharge your business. We do this by automating routine tasks, surfacing actionable insights and connecting businesses with the right data, advisors and apps. When that happens, we’re not only making life better for small business, we’ll be building a stronger economy that can change the world.

How you’ll make an impact

As the Performance Marketing Specialist, you will play a crucial role in the efficient execution and administration of promotions and offers, directly supporting the Promo & Offers team and working with digital channel teams e.g. CRO, creative, paid social, marketing operations, CX support. Your meticulous attention to detail and strong organisational skills will support the team in planning, executing and measuring strategic experimentation and revenue-generating campaigns. You will ensure the smooth operation of our promotional activities, from initial setup and managing the briefing process, to post-campaign coordination and reporting, helping to attract and retain customers.

What you’ll do

- Promotional Campaign Management & Administration: Support the end-to-end setup and administration of standard monthly promotions and other offers. This includes managing internal approval processes, coordinating with the Billing team for code creation, and maintaining accurate records in relevant tracking systems.

- Cross-functional Campaign Coordination: Facilitate the execution of promotional experiments and campaigns by coordinating with various internal teams such as Customer Engagement, Creative, CRO, Billing, CX, and Legal. This involves submitting briefing forms, coordinating asset development (such as email offers, landing page copy, and creative), and ensuring all necessary elements like Terms & Conditions and FAQs are in place.

- Quality Assurance (QA) & Issue Resolution: Conduct thorough quality assurance checks for both pre-live and live promotions to ensure accuracy and functionality is as expected. Additionally, you will support Customer Experience (CX) by providing promotional details and assisting with the resolution of customer issues related to offers, collaborating with CX representatives as needed.

- System & Process Optimization: Manage our third-party voucher provider for incentive distribution. Actively identify opportunities to implement automations and improve existing processes for greater efficiency.

What you’ll bring with you

Bachelor degree
>2 years’ marketing experience (or related field)
Experience with campaign briefing
Familiarity with a project management tools (e.g. Asana) and Google Suite
Experience with AI and automation tools is highly regarded
Experience with experimentation is a nice-to-have
Basic understanding of digital marketing channels
Meticulous attention to detail and a keen eye for spotting errors
Strong organisational and time management skills
Excellent written and verbal communication skills
Proactive approach to tasks and problem-solving within defined remits
Ability to follow established processes and procedures diligently
Strong collaborative spirit and ability to work effectively with cross-functional teams

Why Xero?

Offering very generous paid leave to use however you’d like (plus statutory holidays!), dedicated paid leave to care for your physical and mental wellbeing as well as an Employee Assistance Program to access mental health care for you and your family, health insurance, life insurance, and income protection, wellbeing and sports programmes, employee resource groups, 26 weeks of paid parental leave for primary caregivers, an Employee Share Plan, beautiful offices, flexible working, career development, and many other benefits that reflect our human value, you’ll do the best work of your life at Xero.

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The Company

HQ: Wellington

4,500 Employees

Year Founded: 2006

What We Do

Xero is small business accounting software that provides a platform on which businesses can build a fully integrated solution. It’s designed to make life better for people in small business, their advisors, and communities around the world. Xero minimises tedious admin by automating routine tasks, delivers valuable insights when needed, and brings together business data, trusted advisors, and powerful apps in one intuitive platform. By alleviating pain points, Xero empowers small business owners to supercharge their business, simplifying the complex and freeing up time from manual admin so they can focus on what really matters to build the business they’ve always envisaged.

Why Work With Us

Xero is a human-centric organization where you’ll have a tangible impact on the success of small businesses and their communities, globally. Our team of energised, forward-thinkers work to make life better for our customers and each other every day. We’re also always committed to supporting you with a flexible environment.

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Hybrid Workspace

Employees engage in a combination of remote and on-site work.

Join us from home or at one of our beautiful workspaces. Xero has offices in Australia, New Zealand, United Kingdom, United States, Canada, Singapore, and South Africa.

Typical time on-site: Flexible