Tala Jobs

Performance Insights & Automation Analyst

Tala

Performance Insights & Automation Analyst

Posted 6 Days Ago

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Hiring Remotely in Philippines

Remote or Hybrid

Senior level

Fintech • Mobile • Financial Services

Tala provides financial services to the global underbanked using next generation mobile technology and data science.

The Role

Build and maintain automated reporting pipelines and AI-driven analytics, support ad-hoc operational reporting, perform weekly/monthly performance deep-dives, build forecasting models, design self-service dashboards, and establish data governance for consistent operational metrics.

Summary Generated by Built In

About Tala

Tala is AI-native credit infrastructure for the global majority, combining proprietary risk intelligence with an expanding network of capital and distribution partners to power credit access at scale. Backed by more than $500 million in funding, Tala has distributed more than $7 billion in capital to more than 13 million customers across Africa, Latin America, and Asia—building one of the most robust datasets on thin-file borrowers anywhere in the world. Our mission is simple yet bold: to unleash the economic power of the global majority. We are looking for daring, data-driven leaders passionate about building the trust and credit infrastructure for the global majority.

Our pioneering work and proven impact have earned us consistent recognition, including being named to:

CNBC’s Disruptor 50 for five years.

CNBC’s World's Top Fintech Companies for two consecutive years.

Forbes’ Fintech 50 list for nine consecutive years.

Visionary investors, persuaded by the economic power of the global majority, have committed half a billion dollars in equity and debt to Tala's success.

Given the global nature of our team, we operate on a remote-first approach with office hubs in Santa Monica, CA (HQ); Nairobi, Kenya; Mexico City, Mexico; Manila, the Philippines; and Bangalore, India.

Most Talazens join us because they connect with our mission. If you are energized by the impact you can make at Tala, we’d love to hear from you!

About the Role

The Performance Insights & Automation Analyst will transform operational data into strategic assets by architecting automated reporting systems and providing deep-dive analytics.

This role serves as the primary engine for high-agility business intelligence, handling ad-hoc and real-time reporting and leveraging AI-driven insights to eliminate manual dependencies and drive high-level intelligence for the Shared Services team.

What You'll Do

Reporting Automation & AI Analytics: Architect and maintain automated data pipelines using SQL and BI tools (Looker/Snowflake). Integrate AI analytics for the WFM team, utilizing tools such as Gemini to generate automated reports and synthesized insights.

Ad Hoc & BAU Operational Support: Provide dedicated reporting support for pilots, experiments, dialer adjustments, and new campaigns (outside the scope of Global CCR Analytics)

Deep-Dive Analytics: Conduct weekly and monthly performance "deep dives" to identify trends in recovery rates, connect rates, and agent efficiency, providing actionable insights to leadership.

Performance Forecasting: Support long-range planning by building predictive models that estimate staffing needs based on marketing spend, historical trends, and collection targets.

Efficiency Projects: Lead data-driven initiatives to reduce manual reporting time for operational leads, enabling them to spend more time on high-value coaching.

Visualization Development: Design intuitive, self-service dashboards that allow Site Directors to monitor real-time and historical performance at a glance.

Data Governance: Establish and maintain a "Single Source of Truth" by standardizing metric definitions and ensuring data consistency across all operational dashboards.

What You'll Need

Technical Mastery: Advanced SQL proficiency and extensive experience with BI tools such as Looker, Snowflake, or Tableau.

AI & Prompt Engineering: Familiarity with leveraging Generative AI (e.g., Gemini) for data synthesis and automated report generation.

Analytical Thinking: Ability to synthesize complex datasets into clear, high-impact business recommendations.

Data Visualization: Skill in designing intuitive dashboards that communicate insights to non-technical stakeholders.

Our vision is to build a new financial ecosystem where everyone can participate on equal footing and access the tools they need to be financially healthy. We strongly believe that inclusion fosters innovation and we’re proud to have a diverse global team that represents a multitude of backgrounds, cultures, and experience. We hire talented people regardless of race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.

Skills Required

Advanced SQL proficiency
Extensive experience with BI tools (Looker, Snowflake, or Tableau)
Familiarity leveraging Generative AI (e.g., Gemini) and prompt engineering for automated report synthesis
Experience building predictive models for staffing and performance forecasting
Strong data visualization skills and experience designing self-service dashboards for non-technical stakeholders
Ability to perform deep-dive operational analyses (recovery rates, connect rates, agent efficiency)
Experience establishing data governance and standardizing metric definitions across dashboards
Experience supporting Workforce Management (WFM), dialer adjustments, campaigns, or similar operational analytics

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The Company

HQ: Santa Monica, CA

484 Employees

Year Founded: 2011

What We Do

Tala is a global technology company on a mission to build a financial system that works for everyone. More than 6 million people have borrowed through Tala’s smartphone app, which provides instant credit scoring, lending, and other personalized financial services in emerging markets. We are present in the United States, Kenya, Mexico, the Philippines and India.

Why Work With Us

We are on a global mission to serve the underserved. We use mobile technology and data science to make financial services simple, inclusive, and accessible. We are expanding across product offerings, countries and crypto and are looking for people who have an entrepreneurial spirit and are passionate about the mission.