Join our team! Help shape the business and drive the culture of being Number One for Customer Service across all industries, be the Best Place to Work and be the Number One Bank in the UK.
As a Channel Enablement Analyst within our Fraud and FinCrime team, you will work closely with our Fraud and FinCrime Channel Manager to help make sure we are performing across all our functional areas and embed change well in the operation. You will analyse performance data and provide insights to help us improve our overall performance, customer experience and business engagement. You will play an important role in ensuring sure we are ready for key changes and to understand and improve our performance for both customer and Fraud and FinCrime operations.
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Job Responsibilities:
- Support the Fraud and FinCrime Channel Manager in driving transformation across Fraud Operations by designing, developing, implementing, and overseeing tasks; ensure processes, tools, and reporting comply with regulations and firmwide policy.
- Track and present Fraud Operations performance; identify opportunities to improve efficiency, effectiveness, and outcomes.
- Investigate areas of interest arising from insights and queries from SLT and key stakeholders; deliver fact-based findings and actionable insights.
- Partner with cross-functional stakeholders on initiatives across the business, coordinating inputs and timelines as required.
- Support the embedding of change across Fraud and FinCrime Operations, reinforcing new processes, behaviors, and controls.
- Conduct impact assessments, develop readiness plans, and perform post‑implementation reviews; track benefits, issues, and corrective actions to closure.
- Assist the Fraud and FinCrime Channel Manager in building Monthly Business Review insight packs aligned to functional key messages for senior audiences.
Required qualifications, capabilities, and skills:
- Minimum 2 years of experience in project coordination or business analysis within operations; internship or placement experience may supplement but does not replace the minimum.
- Working knowledge of core project delivery practices, including project plans, milestones, RACI, RAID logs, change control, and basic benefits tracking.
- Data literacy with proficiency in Microsoft Excel for analysis and reporting; ability to create clear status packs in PowerPoint.
- Familiarity with collaboration and workflow tools such as JIRA and Confluence (or equivalent).
- Exposure to Agile ways of working (e.g., daily stand-ups, backlog grooming, sprint reviews); understands when to escalate risks and issues.
- Experience using Microsoft and other common business productivity tools.
- Strong interest in reporting, analysis, and deriving insights from data trends.
Preferred qualifications, capabilities, and skills:
Industry exposure in financial services, contact center, or fraud/claims operations is a plus.
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Skills Required
- Minimum 2 years of experience in project coordination or business analysis within operations
- Working knowledge of core project delivery practices (project plans, milestones, RACI, RAID logs, change control, benefits tracking)
- Data literacy with proficiency in Microsoft Excel for analysis and reporting
- Ability to create clear status packs in PowerPoint
- Familiarity with collaboration and workflow tools such as JIRA and Confluence (or equivalent)
- Exposure to Agile ways of working (daily stand-ups, backlog grooming, sprint reviews) and escalation of risks/issues
- Experience using Microsoft and other common business productivity tools
- Strong interest in reporting, analysis, and deriving insights from data trends
- Industry exposure in financial services, contact centre, or fraud/claims operations
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Medical, dental, vision, and mental-health coverage are broad, with wellness incentives, on-site or virtual care, and an EAP offering coaching and counseling. Plan materials emphasize accessible options, including multiple medical choices and tools to manage costs.
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Parental & Family Support — Paid parental leave extends up to 16 weeks for all parents, supplemented by paid Critical Caregiver Leave. Family resources include backup childcare via Bright Horizons, lactation support and milk-shipping, family-building assistance, and even a free five-month SNOO rental for newborns.
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Retirement Support — Retirement programs include a 401(k) with an annual company match and automatic pay credits for most employees, with a legacy pension available to earlier hires. An Employee Stock Purchase Plan at a 5% discount further supports long-term savings.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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