People Services Generalist – External Workforce (EWF)
Location: Bogotá, Colombia
About the job
Ready to push the limits of what's possible? Join Sanofi in one of our corporate functions and you can play a vital part in the performance of our entire business while helping to make an impact on millions around the world. As People Services Generalist – External Workforce within our Bogotá Hub, you'll be at the heart of HR operations, managing the complete lifecycle of our external workforce. You'll ensure seamless coordination across systems and teams while delivering a high-quality service experience that supports our mission to chase the miracles of science.
Our Hubs are a crucial part of how we innovate, improving performance across every Sanofi department and providing a springboard for the amazing work we do. Build a career and you can be part of transforming our business while helping to change millions of lives. Ready?
With respect to People Services (PS) operations in the Bogotá Hub, the following areas are covered on a European or Global scale:
People Life Cycle Management
Knowledge Base Management and Employee Query Handling
External Workforce Management
Manage master data and employee lifecycle activities in accordance with defined Service Level Agreements (SLAs), ensuring accuracy and timeliness across all related systems
Process tickets related to external workforce queries, resolving issues directly or escalating to dedicated teams (CREW, SimplifyVMS, Workday, Sailpoint)
Coordinate and administer termination and offboarding activities for external workforce populations, ensuring a smooth and compliant process end-to-end
Handle employee queries submitted via the ticketing system, providing timely, accurate, and professional responses
Monitor operational KPIs and ensure ongoing compliance with Sanofi policies, guidelines, and regulatory requirements, including GDPR
Maintain and regularly update all relevant documents, Desktop Procedures (DTPs), and knowledge databases to ensure accuracy and accessibility
Drive and actively contribute to continuous improvement initiatives, identifying opportunities to enhance efficiency, quality, and the overall employee experience
HR Operations Experience: Hands-on experience in HR Services/HR Operations, preferably within a multicultural and international environment.
HR Systems Proficiency: Strong knowledge of HR tools and systems, including Workday, SAP Fieldglass, and preferably ServiceNow.
Analytical & Customer Service Skills: Excellent problem-solving, analytical, attention-to-detail, stakeholder management, and customer-focused service mindset.
Education: Bachelor's or Master's degree in Human Resources or Business Administration.
Languages: Advanced written and verbal proficiency in English and Spanish; Portuguese is a plus.
Why choose us?
Discover endless opportunities to grow your talent and drive your career, whether it’s through a promotion or lateral move, at home or internationally.
You’ll be part of leading the first experiences a job seeker has with Sanofi and ensuring it is best-in-class and driving conversions.
You’ll be part of a truly diverse cross-cultural team and can have real business impact.
Flexible working policies, including up to 50% remote work.
Private medical care, life and health insurance, and gender-neutral paid parental leave
Colombia is one of Sanofi’s key locations for new talents, having a big footprint with the Bogota HUB and its best-in-class operation.
Mexico and Argentina Play an instrumental part in creating best practice and innovation within our 3 vaccines production plants.
Pursue Progress. Discover Extraordinary.
Progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. You can be one of those people. Chasing change, embracing new ideas and exploring all the opportunities we have to offer. Let’s pursue progress. And let’s discover extraordinary together.
At Sanofi, we provide equal opportunities to all regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.
Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com!
#LI-LAT
#LI-Hybrid
Pursue progress, discover extraordinaryBetter is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people.
At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity.
Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com!
Skills Required
- Hands-on experience in HR Services/HR Operations
- Experience working in a multicultural or international environment
- Strong knowledge of Workday
- Strong knowledge of SAP Fieldglass
- Experience with ServiceNow
- Familiarity with CREW, SimplifyVMS, and Sailpoint
- Bachelor's or Master's degree in Human Resources or Business Administration
- Advanced written and verbal proficiency in English and Spanish
- Portuguese language skills
- Strong problem-solving, analytical, attention-to-detail, stakeholder management and customer service skills
- Knowledge of GDPR and relevant regulatory compliance
Sanofi Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Sanofi and has not been reviewed or approved by Sanofi.
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Retirement Support — Retirement support stands out through a notably strong 401K matching structure (e.g., 150% match up to a 6% contribution), which materially boosts total rewards for long-tenured employees.
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Parental & Family Support — Parental and family support is positioned as unusually robust, including a global gender-neutral paid parental leave standard (14 weeks) and added supports such as childcare assistance and adoption/surrogacy/infertility help.
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Equity Value & Accessibility — Equity participation is made more accessible via an Employee Stock Purchase Plan that includes a meaningful purchase discount and matching/free-share mechanics, increasing perceived total compensation beyond base pay.
Sanofi Insights
What We Do
We are Sanofi, an innovative global healthcare company. We chase the miracles of science to improve people’s lives. Our team, across some 100 countries, is dedicated to transforming the practice of medicine by working to turn the impossible into the possible. We provide potentially life-changing treatment options and life-saving vaccine protection to millions of people globally, while putting sustainability and social responsibility at the center of our ambitions. Interactions with this account must comply with the Terms: https://bit.ly/sanofi-terms
