Our mission is simple yet ambitious: to seamlessly handle People Operations by striking the perfect balance between enablement and high-touch connection. We want to empower our organization with seamless self-service tools so HR information is always at their fingertips, while never losing sight of what matters most - building trust, cultivating deep relationships, and providing hands-on support exactly when and where it’s needed.
While day-to-day operations and relations are the heartbeat of this team, we are also the driving force behind the People agenda. From boosting employee engagement and refining performance management to launching cultural initiatives and driving automation, we help design the frameworks that set our global organization up for success.
You’ll partner closely with managers and employees to provide trusted HR expertise, navigate employee relations, and champion initiatives that elevate the overall employee lifecycle experience.
This role is the ultimate mix of tactical execution and foundational building. You will split your time between mastering essential HR administration and actively shaping people initiatives from the ground up. On one hand, you’ll handle day-to-day HR operations - such as supporting organizational changes, maintaining accurate employee records/HRIS systems, and ensuring policy compliance. On the other hand, you will have a direct hand in designing and implementing the scalable documentation, frameworks, and automated processes of our future.
Let’s be real: Last year, we officially transitioned into a truly global People function, merging fragmented regional frameworks and processes into a unified ecosystem. We are still very much in the thick of this transformation. If you are a builder who gets genuinely excited about managing daily operations while simultaneously laying down the foundational bricks of a global People team, this is the challenge you’ve been looking for!
What you'll do
Drive Ops & Optimization: Assist with day-to-day HR operations - including organizational changes - to power business success
Build the People Foundations: Help design, document, and implement our foundational People frameworks, templates, and key initiatives across the entire employee lifecycle
Be a Go-To Contact: Act as the first point of contact for employee inquiries, resolve or escalate issues, and proactively foster a positive workplace culture
Own the Admin Engine: Manage employee records, handle incoming HR tickets, and maintain absolute data integrity across our HR systems
Support Growth & Culture: Help facilitate smooth performance review cycles, roll out development initiatives, and promote team well-being
Ensure Compliance: Leverage your solid understanding of local employment law to ensure strict policy compliance and protect the organization
Who you are
You bring 3-5 years of experience in HR or People-focused business development roles, ideally within fast-paced, scaling organizations
You possess an extreme sense of ownership - if you see something broken or missing, you jump in and fix it
You don't just react to issues - you anticipate challenges, prioritize your workload effectively, and proactively engineer solutions
You possess the empathy and clarity needed to build trust and forge strong relationships across all levels of the organization
You approach every challenge with a positive, outcome-driven mindset, always looking for ways to improve the status quo
You excel at juggling multiple priorities simultaneously without losing sight of high-impact results
You genuinely thrive in dynamic, changing environments, and you enjoy supporting business shifts and setting up the ways of working that allow us to stay truly agile
Skills Required
- 3-5 years of experience in HR or People-focused business development roles
- Experience within fast-paced, scaling organizations
- Extreme sense of ownership and proactive problem solving
- Ability to anticipate challenges, prioritize workload, and engineer solutions
- Empathy and clear communication to build trust across levels
- Ability to juggle multiple priorities and deliver high-impact results
- Comfort and enthusiasm for dynamic, changing environments
- Solid understanding of local employment law to ensure compliance
- Experience managing employee records, HRIS systems, and ensuring data integrity
- Experience supporting performance review cycles and development initiatives
- Experience handling HR operations (organizational changes, HR tickets, escalations)
Trustly Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Trustly and has not been reviewed or approved by Trustly.
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Parental & Family Support — Gender‑neutral paid parental leave in North America is positioned as a strong part of the package. The offering is presented as a meaningful support for families.
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Leave & Time Off Breadth — Generous PTO is consistently highlighted across U.S. benefit descriptions. Time off availability is portrayed as a notable component of the total package.
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Equity Value & Accessibility — Equity and stock programs, including equity grants and in some cases an ESPP, are emphasized as part of total rewards. These elements are described as lifting overall compensation perceptions when base‑pay views vary.
Trustly Insights
What We Do
At Trustly, we envision a world in which online payments are fast, simple and secure for everyone — merchants, consumers and banks alike. One hundred years ago, cash was king. People got paid in cash, carried it in their wallets, and bought things with it at the local store. Payment was easy. Oh, how the times have changed. Today, our salaries are deposited straight into our bank accounts and we shop online, from merchants all around the world. So why is it so hard to pay straight from our bank accounts? For consumers, paying online should be as easy as sliding a bill across the counter. And accepting payments and issuing refunds should be the least of merchants’ worries. Credit cards, debit cards, e-wallets, invoices and cash-on-delivery are all middlemen levying fees, debt and interest for the simple task of moving money from one person to another. At Trustly, we work hard to make online payments easy.
Why Work With Us
At Trustly, we work hard to make online payments easy. We’re dynamic, not stuffy. We’ve got the drive and ambition of a startup and the experience and advantage of a scale-up, all wrapped up in one amazing team. The pace is fast, and change is frequent. We prioritize agility to adapt to whatever tomorrow brings.
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