Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.
Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.
People Operations Representative - Philippines
We are hiring a People Operations Representative based in the Philippines to support our global employee population. This individual will be a key part of our Global People Operations team, working both front-line and “back-office” operations, ensuring high-quality execution of core HR processes and delivering a responsive, employee-centered experience. This role will report directly to the People Operations Manager based in the U.S.
The ideal candidate is highly organized, detail-oriented, and comfortable working across time zones in a fast-paced, collaborative environment, with a passion for operational work and solving day-to-day employee issues.
- Process employee lifecycle transactions, including new hires, job changes, and terminations.
- Provide tier 1 support for employee inquiries related to HR policies, processes, and tools across supported regions. Escalate complex or advanced employee issues to appropriate partners or teams as needed.
- Coordinate pre-hire onboarding steps and work authorization steps.
- Perform regular data audits to ensure accuracy and integrity of employee records.
- Support basic HR reporting needs.
- Contribute to maintaining process documentation and driving consistency across global operations.
- Maintain and audit employment records.
- Support compliance efforts by assisting with employment-related audits and reports, including I-9 audits, payroll audits, and other mandatory reviews.
Minimum Skills or Experience Requirements
- Flexibility to work US Time hours.
- 2–3 years of hands-on experience in People Operations for a global organization (experience supporting international regions is a plus).
- Familiarity with employee lifecycle processing and experience with data management in an HRIS (UKG experience preferred).
- Strong computer skills in Microsoft Office Suite (especially Excel and SharePoint).
- Ability to analyze and validate data accurately and thoroughly.
- Ability to handle sensitive and confidential information with professionalism.
- Strong professional proficiency in written and verbal English, with the ability to communicate effectively in cross-cultural and business environments.
- Ability to manage tasks independently, prioritize effectively, and meet deadlines with a high degree of accuracy.
- Self-motivated and collaborative team player.
- Commitment to continuous learning, particularly in employment laws, HR technology, and employee experience best practices.
- Bachelor’s degree in Human Resources or a related field is strongly preferred.
Company Benefits
- Company stocks
- Annual merit increase based on performance
- 15% night shift differential pay
- Paid Leave with Cash Conversion
- HMO with free dependents
- Retirement Plan
- Life Insurance
- While on work from home setup: Internet and meal allowance are provided
- Employee Assistance Program for mental and social well-being
- Government-mandated Benefits (SSS, PhilHealth, PagIBIG, 13th month pay, Solo parent leave, Special leave for women)
Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.
View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal.
Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.
Skills Required
- 2-3 years of hands-on experience in People Operations for a global organization
- Familiarity with employee lifecycle processing and HRIS data management
- Strong computer skills in Microsoft Office Suite, especially Excel and SharePoint
- Strong professional proficiency in written and verbal English
- Bachelor's degree in Human Resources or a related field
Five9 Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Five9 and has not been reviewed or approved by Five9.
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Healthcare Strength — Employer-paid employee premiums, multiple plan options, and broad coverage across medical, dental, vision, disability, FSAs, and EAP are emphasized as core elements of the package. These features position healthcare as a standout component of total rewards.
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Equity Value & Accessibility — Equity grants and an ESPP are highlighted as meaningful parts of total compensation. Feedback suggests these stock components can materially enhance overall pay when company performance is favorable.
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Fair & Transparent Compensation — Public job postings include salary ranges and company materials describe formal peer benchmarking of pay. These practices indicate structure and visibility around compensation decisions.
Five9 Insights
What We Do
Five9 is an industry-leading provider of cloud contact center solutions, bringing the power of cloud innovation to more than 2,000 customers worldwide and facilitating billions of customer engagements annually. The Five9 Intelligent Cloud Contact Center provides digital engagement, analytics, workflow automation, workforce optimization, and practical AI to help customers reimagine their customer experience. Designed to be reliable, secure, compliant, and scalable, the Five9 platform helps increase agent and supervisor productivity, connects the contact center to the business, and ultimately deliver tangible business results including increased revenue and enhanced customer trust and loyalty
