At Podium, our mission is to arm every local business with a complete platform and outcome-driven AI employees that convert leads into real, paying customers. Every day, millions of workers use our AI lead conversion and communication platform to help them get more leads and make more money.
Our work and focus on helping local businesses thrive has been recognized across the industry, including Forbes’ Next Billion Dollar Startups, Forbes’ Cloud 100, the Inc. 5000, and Fast Company’s World’s Most Innovative Companies.
At Podium, we believe in fostering a culture that thrives on hiring and developing exceptional talent. Our operating principles serve as a compass, guiding daily behavior and decision-making, and ensure we hire people who will thrive at Podium. If you resonate with our operating principles and are energized by our mission, Podium will be a great place for you!
We are seeking a detail-oriented and highly analytical People Ops Data Analyst to join our growing SaaS company in Guatemala. The ideal candidate will have 2-4 years of experience in HR operations with strong proficiency in Excel and data analysis. This role will focus on analyzing HR data, generating insights, and supporting People Operations with strategic decision-making to drive the effectiveness of operations and initiatives, for both the HR and Recruiting teams.
Responsibilities:
- Data Management & Analysis: Collect, analyze, and manage HR and Recruitment-related data to provide actionable insights for workforce planning, retention, headcount tracking, turnover metrics, recruiting efficiency and capacity planning, and other reporting functions.
- Reporting & Automation: Develop and automate regular and ad-hoc People Ops reports, dashboards, and visualizations to support decision-making and communicate insights to stakeholders through our systems (Google Sheets, Sigma, and others).
- HR Process Support: Assist in People Ops operations, including onboarding, offboarding, performance management, engagement surveys, and compliance-related reporting.
- HR Metrics & Improvement: Track and analyze key People Ops metrics (e.g., time-to-fill, cost-per-hire, funnel rates, retention, engagement) and recommend improvements based on trends and insights.
- System Optimization & Collaboration: Support the implementation and optimization of People Ops systems and tools, collaborating with leadership and cross-functional teams to enhance processes and drive data-driven decisions.
- Compliance & Data Integrity: Ensure data accuracy, compliance with privacy regulations (e.g., GDPR), and assist with audit preparation and other compliance activities.
Requirements:
- A degree in HR, Business Analytics, Data Science, or a related field is preferred.
- 2-5 years of experience in HR operations or People Analytics, ideally in a SaaS or tech industry.
- Advanced proficiency in Excel (formulas, pivot tables, data analysis).
- Experience with HRIS and ATS systems (e.g., BambooHR, Workday, Greenhouse).
- Expertise in data visualization tools (e.g., Power BI, Tableau), Sigma experience is a plus.
- Strong analytical skills with the ability to analyze large sets of data and translate findings into clear and actionable insights.
- High attention to detail, ensuring data accuracy and integrity in all HR reports and dashboards.
- Ability to effectively communicate insights and recommendations to stakeholders at all levels.
- Strong critical thinking skills with the ability to tackle complex HR challenges and offer data-driven solutions.
The candidate should be willing to work onsite.
Location:
- Office is located in Zone 10, Edificio Interamericas
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What We Do
Podium is redefining the way customers interact with local businesses. Podium’s Interaction Management platform uses messaging to make it convenient to interact with your leads, customers, and teams along every customer touchpoint.
With Podium, you can message your leads and customers, get reviews and feedback, and communicate easily with your team, all in one easy-to-use inbox. It powers the conversations that matter most to your business, putting you miles ahead of the competition.
