Jobs at Podium

Own full-stack features end to end, from design through production, while influencing architecture and collaborating with product, design, and business stakeholders. Build reliable, scalable systems, contribute across backend, databases, and frontend UX, use AI coding tools daily, and mentor teammates through knowledge sharing and code reviews. The role is based in-office five days per week at Podium’s Lehi, Utah headquarters.

Build and ship full-stack product features end-to-end, from design through production. Influence architecture, collaborate with product, design, and business teams, maintain reliable systems, and use AI coding tools to accelerate development. Contribute to code reviews, knowledge sharing, innovation, and continuous improvement while working in-office five days per week at Podium’s Lehi, Utah headquarters.

Leads and develops a team of Onboarding Managers responsible for customer implementations, adoption, satisfaction, escalations, and handoffs to Customer Success. Oversees performance metrics, capacity planning, cross-functional collaboration, process standardization, team development, and scalable operational improvements. The role also promotes AI and automation to improve customer and employee experiences in a fast-growing SaaS environment.

Leads end-to-end marketing demand generation for Podium’s Aesthetics vertical, owning revenue, pipeline, efficiency, budget, channel strategy, experimentation, and performance reporting. Manages and coaches a lean team across events, partner marketing, webinars, media, lifecycle, and content while collaborating with centralized marketing experts and cross-functional leaders. The role also establishes AI-first marketing workflows and requires hands-on execution in a fully onsite startup environment.

Owns full-stack features end-to-end, from design through production, while influencing architecture and system reliability. Collaborates with product and design, works across backend logic, database design, and frontend UX, and uses AI coding tools to accelerate delivery. The role also involves mentoring teammates, reviewing code, and contributing to distributed systems and scalable SaaS architecture.

Manages post-sales relationships for enterprise automotive customers, driving product adoption, customer satisfaction, retention, renewals, and revenue growth. Acts as the primary customer contact, coordinates escalations and cross-functional projects, analyzes performance and ROI, addresses challenges, maintains account documentation, tracks bugs and cases, communicates product feedback, and supports business reviews. Requires 15%–20% travel.

Own the architecture, roadmap, and production operation of Podium’s AI agent platform. Lead engineers building orchestration, tool use, memory, reasoning, evaluation, safety, and reliability systems for customer-facing agents. Drive capabilities from prototype to scale, optimize latency, cost, and quality, and partner with Product, Infrastructure, and customer teams. Establish engineering practices for testing and responsible deployment while representing AI Agents engineering in leadership decisions.

Own the vision, roadmap, and outcomes for internal tools and platforms supporting go-to-market teams. Lead zero-to-one product development, AI and automation integration, cross-functional collaboration, user research, adoption, and performance measurement. Use SQL, product data, and visualization tools to guide decisions, improve workflows, and drive sales performance, customer retention, and operational efficiency. Communicate product strategy and insights to executives and stakeholders.

Provide technical product support to B2B customers through chat, email, phone, and support tools. Responsibilities include answering how-to questions, troubleshooting issues, delivering human-first service, developing expertise in Podium products and customer use cases, improving customer value and satisfaction, and collaborating with internal teams. The role requires managing multiple support systems, resolving issues accurately and promptly, and maintaining a positive customer experience in a fast-paced environment.

Own full-cycle recruiting and hiring strategy for diverse corporate teams, partnering with senior leaders to fill roles across Customer Success, Finance, Marketing, G&A, and Sales. Source and qualify candidates, track recruiting metrics, improve scalable hiring processes, and deliver a strong candidate experience through cross-functional collaboration.

Full-cycle recruiter partnering with senior leaders to develop and execute hiring strategies across business functions. Source diverse candidates, lead high-impact searches, track hiring metrics, improve recruiting processes, and collaborate with cross-functional teams to deliver a seamless candidate experience and close top talent.

Associate Recruiter responsible for full-cycle recruiting across Customer Success, Finance, Marketing, G&A, and Sales. Partners with senior leaders to develop hiring strategies, sources diverse candidates, tracks recruiting metrics, improves scalable hiring processes, and delivers a strong candidate experience. The role requires executive communication, stakeholder influence, independent ownership, creativity, urgency, and the ability to support special recruiting projects.

Prospect, educate, and qualify leads through outbound calls and emails; align Podium’s AI solutions with business needs; maintain accurate CRM data; collaborate with sales representatives to schedule meetings and demos; stay informed on industry and technology trends; and meet monthly appointment and deal quotas. This is an in-office role Monday through Friday at the Lehi headquarters.

Provides technical ownership for assigned products by troubleshooting bugs, creating and merging fixes, handling escalations, documenting solutions, and communicating customer feedback to Product and Engineering. The role serves as a technical voice of the customer, improves feedback loops and workflows, manages service-level expectations, and collaborates cross-functionally to resolve product issues and improve customer experience.

The VP of Sales will own and execute the SMB sales strategy, lead and mentor sales leaders and individual contributors, and scale a high-performing SaaS sales organization. Responsibilities include developing go-to-market plans, achieving revenue targets, coaching strategic selling, managing pipeline and forecasts, guiding complex negotiations, and partnering cross-functionally on growth initiatives, particularly within the Home Services vertical.

Partners with the EVP of Revenue to define go-to-market priorities, manage operating cadences, align Sales, Marketing, RevOps, Finance, and Product, and drive strategic initiatives. Tracks pipeline, conversion, quota attainment, and capacity signals; identifies risks and corrective actions; prepares board and QBR materials; facilitates leadership meetings; and ensures execution of high-impact revenue projects.

Manage initial implementation and onboarding of new customer accounts focused on AI agents. Coordinate integrations, configure AI agents, conduct full-team trainings, monitor adoption and health, resolve issues, manage escalations during first 30 days, and hand off to CSMs. Build and refine internal onboarding processes.

The Recruiter will lead full-cycle recruiting for departments including Customer Success, Finance, Marketing, and G&A, developing strategies and managing metrics to improve hiring processes.

The Customer Onboarding Specialist at Podium manages the onboarding process for new customers, ensuring product adoption, training, and issue resolution within the first 30 days.

The SDR will prospect retail businesses to generate leads, conduct high-volume outbound outreach, educate prospects about Podium, and collaborate with Account Executives for demos and pipeline management.