Jobs at Podium

The Staff AI Engineer will build and scale the AI Agent platform, enabling high-volume conversational workflows and managing complex customer interactions across multiple channels.

The Associate Product Manager will develop internal marketing tools, drive product vision, integrate AI, and collaborate across teams to enhance efficiency and revenue performance.

The Staff AI Engineer will build and scale an AI Agent platform for managing customer interactions, focusing on high-volume, real-time workflows and system performance improvement.

Generate and qualify outbound leads, communicate Podium value, align solutions to prospect needs, schedule demos with Account Executives, maintain CRM data, research prospects, and hit monthly pipeline and meeting targets in a fast-paced SaaS environment.

Lead product design for AI-powered agents, inventing new human–AI interaction patterns. Conduct on-site user research, prototype in code, set design standards, and drive cross-functional alignment with PM and engineering.

As an Enterprise Customer Success Manager, you will enhance relationships with high-value clients, drive product adoption, and aid in customer satisfaction while managing a pipeline of projects to achieve performance goals.

As a Product Support Specialist, you will provide technical support to B2B customers, troubleshoot issues, and enhance customer satisfaction with Podium's products.

As an Inbound Sales Development Representative, you'll educate and qualify leads, collaborate with sales reps, and maintain accurate CRM data to achieve monthly sales quotas.

The Product Support Specialist assists Podium customers by answering technical questions, providing support via various communication channels, and enhancing customer satisfaction through effective problem-solving and collaboration with internal teams.

The Product Support Specialist will assist Podium customers by answering questions, troubleshooting issues, and enhancing customer engagement with the platform. This role requires expertise in Podium products and effective communication through various channels.

The Recruiter will lead full-cycle recruiting for departments including Customer Success, Finance, Marketing, and G&A, developing strategies and managing metrics to improve hiring processes.

The Software Engineering Intern will help build AI-based software, collaborating with engineers to develop production systems and customer-oriented features.

As a Deal Desk Analyst, you'll support the quote-to-cash process, collaborate with Sales and Finance, and improve operational workflows to enhance revenue growth and compliance with company policies.

As a Senior AI Engineer, you will build and scale the AI Agent platform, handling customer interactions across multiple channels, while collaborating with cross-functional teams to deliver effective solutions.

As a Customer Success Manager I, you will manage small business customer success, drive product adoption, and mitigate churn while increasing customer satisfaction.

As an IT Helpdesk Intern, you will assist with employee IT support, manage tickets, troubleshoot issues, and ensure effective communication.

The Mid-Market Customer Success Manager will act as the post-sales contact for mid-market customers, driving usage, retention, and customer satisfaction through relationship-building while addressing challenges and opportunities.

The Mid-Market Customer Success Manager will enhance customer experience, increase product adoption, handle inquiries, and build trust with clients. They will also drive retention and work cross-functionally based on customer feedback.

As a Customer Success Specialist, you will manage Podium's small business customers, ensuring their satisfaction, product adoption, and retention by developing strategies that enhance engagement and mitigate churn.

Coordinate and implement standard and custom integrations between Podium and client systems. Scope and plan projects for scalability, configure API settings, troubleshoot integration issues, document setups and SOPs, and support strategic clients and Account Managers by explaining technical processes to varied audiences.