Jobs at Podium

As an Enterprise Customer Success Manager, you will enhance relationships with high-value clients, drive product adoption, and aid in customer satisfaction while managing a pipeline of projects to achieve performance goals.

As a Product Support Specialist, you will provide technical support to B2B customers, troubleshoot issues, and enhance customer satisfaction with Podium's products.

As an Inbound Sales Development Representative, you'll educate and qualify leads, collaborate with sales reps, and maintain accurate CRM data to achieve monthly sales quotas.

The Product Support Specialist assists Podium customers by answering technical questions, providing support via various communication channels, and enhancing customer satisfaction through effective problem-solving and collaboration with internal teams.

The Product Support Specialist will assist Podium customers by answering questions, troubleshooting issues, and enhancing customer engagement with the platform. This role requires expertise in Podium products and effective communication through various channels.

The Recruiter will lead full-cycle recruiting for departments including Customer Success, Finance, Marketing, and G&A, developing strategies and managing metrics to improve hiring processes.

The Software Engineering Intern will help build AI-based software, collaborating with engineers to develop production systems and customer-oriented features.

As a Deal Desk Analyst, you'll support the quote-to-cash process, collaborate with Sales and Finance, and improve operational workflows to enhance revenue growth and compliance with company policies.

As a Senior AI Engineer, you will build and scale the AI Agent platform, handling customer interactions across multiple channels, while collaborating with cross-functional teams to deliver effective solutions.

As a Customer Success Manager I, you will manage small business customer success, drive product adoption, and mitigate churn while increasing customer satisfaction.

As an IT Helpdesk Intern, you will assist with employee IT support, manage tickets, troubleshoot issues, and ensure effective communication.

The Mid-Market Customer Success Manager will act as the post-sales contact for mid-market customers, driving usage, retention, and customer satisfaction through relationship-building while addressing challenges and opportunities.

The Mid-Market Customer Success Manager will enhance customer experience, increase product adoption, handle inquiries, and build trust with clients. They will also drive retention and work cross-functionally based on customer feedback.

As a Customer Success Specialist, you will manage Podium's small business customers, ensuring their satisfaction, product adoption, and retention by developing strategies that enhance engagement and mitigate churn.

Coordinate and implement standard and custom integrations between Podium and client systems. Scope and plan projects for scalability, configure API settings, troubleshoot integration issues, document setups and SOPs, and support strategic clients and Account Managers by explaining technical processes to varied audiences.

Manage initial implementation and onboarding of new customer accounts focused on AI agents. Coordinate integrations, configure AI agents, conduct full-team trainings, monitor adoption and health, resolve issues, manage escalations during first 30 days, and hand off to CSMs. Build and refine internal onboarding processes.

The Product Manager at Podium will own product strategy, drive growth through feature shipping, and utilize AI tools to prototype and code, focusing on customer workflows and scaling systems.

The Customer Onboarding Specialist at Podium manages the onboarding process for new customers, ensuring product adoption, training, and issue resolution within the first 30 days.

As an Analytics Engineer at Podium, you'll build data tooling for sales analytics and operations, create data models on Snowflake, and collaborate cross-functionally to empower teams with data.

The SDR will prospect retail businesses to generate leads, conduct high-volume outbound outreach, educate prospects about Podium, and collaborate with Account Executives for demos and pipeline management.