Jobs at Podium

Manage onboarding and ongoing success for SMB customers, including training, product activation, portfolio management, retention-risk mitigation, and relationship development. Collaborate with Sales and other cross-functional teams, manage onboarding cohorts, serve as a product expert, identify customer needs, and provide consultative solutions that improve adoption, usage, and retention.

Lead and develop a team of SMB Customer Success Managers overseeing retention, adoption, onboarding, renewals, and expansion. Build scalable playbooks and processes for high-volume customer portfolios, monitor health and churn risks, manage escalations, forecast performance, and partner with Sales, Product, Marketing, and Support to improve customer outcomes.

Closes new software business through relationship-based selling, prospecting, objection handling, quota attainment, and solution alignment. Builds trusted relationships with prospects, including executive stakeholders, collaborates with account teams, manages transactional sales cycles, and stays informed on industry and technology trends. This is an onsite role in Lehi, Utah, Monday through Friday.

Leads and develops an SRE team responsible for production reliability, incident management, observability, automation, capacity planning, disaster recovery, and continuous improvement. The manager establishes SLOs, error budgets, and postmortem practices; coordinates major incidents; partners with Engineering, Product, and Security; and introduces AI-powered investigation and incident tooling. The role also oversees project tracking, hiring, vendor and budget decisions, and reliability strategy while remaining hands-on during critical events.

Troubleshoot and resolve client integration issues involving APIs, SFTP, customer management systems, and order management systems. Support clients and internal teams, interpret technical documentation, use monitoring and integration tools, write SQL queries for debugging, execute command-line scripts, maintain troubleshooting documentation, and communicate resolution progress to stakeholders.

Leads Podium’s end-to-end demand generation function for a business vertical, owning revenue, pipeline, budget, ROI, channel strategy, and marketing efficiency. Manages and coaches a lean team across events, partnerships, webinars, media, lifecycle, and content marketing while collaborating with centralized digital, SEO, web, sales, product, finance, and revenue operations teams. The role requires hands-on execution, rigorous funnel analysis, experimentation, executive reporting, and AI-first marketing workflow development. This position is onsite five days per week in Lehi, Utah.

Coordinates recruiting logistics and candidate communication, schedules interviews, hosts onsite interviews, and supports a positive candidate experience. Assists with recruiting process improvements and HR operations, including HRIS data entry, employee inquiries, and personnel file maintenance. Requires strong organization, communication, attention to detail, initiative, and the ability to work independently in a fast-paced startup environment.

Leads and develops an Australia-based SDR team, owning outbound strategy, pipeline creation, forecasting, and revenue performance. Manages KPIs, coaching cadences, onboarding, ramp plans, career progression, and sales training. Partners with Marketing, CX, Partnerships, and RevOps to improve go-to-market execution, reporting, systems, and forecasting. The role focuses on high-volume outbound sales to SMB and vertical-specific markets.

Own full-stack features end to end, from design through production, while influencing architecture and collaborating with product, design, and business stakeholders. Build reliable, scalable systems, contribute across backend, databases, and frontend UX, use AI coding tools daily, and mentor teammates through knowledge sharing and code reviews. The role is based in-office five days per week at Podium’s Lehi, Utah headquarters.

Build and ship full-stack product features end-to-end, from design through production. Influence architecture, collaborate with product, design, and business teams, maintain reliable systems, and use AI coding tools to accelerate development. Contribute to code reviews, knowledge sharing, innovation, and continuous improvement while working in-office five days per week at Podium’s Lehi, Utah headquarters.

Owns full-stack features end-to-end, from design through production, while influencing architecture and system reliability. Collaborates with product and design, works across backend logic, database design, and frontend UX, and uses AI coding tools to accelerate delivery. The role also involves mentoring teammates, reviewing code, and contributing to distributed systems and scalable SaaS architecture.

Own the architecture, roadmap, and production operation of Podium’s AI agent platform. Lead engineers building orchestration, tool use, memory, reasoning, evaluation, safety, and reliability systems for customer-facing agents. Drive capabilities from prototype to scale, optimize latency, cost, and quality, and partner with Product, Infrastructure, and customer teams. Establish engineering practices for testing and responsible deployment while representing AI Agents engineering in leadership decisions.

Own the vision, roadmap, and outcomes for internal tools and platforms supporting go-to-market teams. Lead zero-to-one product development, AI and automation integration, cross-functional collaboration, user research, adoption, and performance measurement. Use SQL, product data, and visualization tools to guide decisions, improve workflows, and drive sales performance, customer retention, and operational efficiency. Communicate product strategy and insights to executives and stakeholders.

Provide technical product support to B2B customers through chat, email, phone, and support tools. Responsibilities include answering how-to questions, troubleshooting issues, delivering human-first service, developing expertise in Podium products and customer use cases, improving customer value and satisfaction, and collaborating with internal teams. The role requires managing multiple support systems, resolving issues accurately and promptly, and maintaining a positive customer experience in a fast-paced environment.

Own full-cycle recruiting and hiring strategy for diverse corporate teams, partnering with senior leaders to fill roles across Customer Success, Finance, Marketing, G&A, and Sales. Source and qualify candidates, track recruiting metrics, improve scalable hiring processes, and deliver a strong candidate experience through cross-functional collaboration.

Full-cycle recruiter partnering with senior leaders to develop and execute hiring strategies across business functions. Source diverse candidates, lead high-impact searches, track hiring metrics, improve recruiting processes, and collaborate with cross-functional teams to deliver a seamless candidate experience and close top talent.

Provides technical ownership for assigned products by troubleshooting bugs, creating and merging fixes, handling escalations, documenting solutions, and communicating customer feedback to Product and Engineering. The role serves as a technical voice of the customer, improves feedback loops and workflows, manages service-level expectations, and collaborates cross-functionally to resolve product issues and improve customer experience.

The VP of Sales will own and execute the SMB sales strategy, lead and mentor sales leaders and individual contributors, and scale a high-performing SaaS sales organization. Responsibilities include developing go-to-market plans, achieving revenue targets, coaching strategic selling, managing pipeline and forecasts, guiding complex negotiations, and partnering cross-functionally on growth initiatives, particularly within the Home Services vertical.

Partners with the EVP of Revenue to define go-to-market priorities, manage operating cadences, align Sales, Marketing, RevOps, Finance, and Product, and drive strategic initiatives. Tracks pipeline, conversion, quota attainment, and capacity signals; identifies risks and corrective actions; prepares board and QBR materials; facilitates leadership meetings; and ensures execution of high-impact revenue projects.

Manage initial implementation and onboarding of new customer accounts focused on AI agents. Coordinate integrations, configure AI agents, conduct full-team trainings, monitor adoption and health, resolve issues, manage escalations during first 30 days, and hand off to CSMs. Build and refine internal onboarding processes.