Jobs at Podium

Manage onboarding and ongoing success for an SMB customer portfolio: train multi-location clients, drive product adoption, reduce churn, hit onboarding metrics, build deep stakeholder relationships, and collaborate cross-functionally as a product expert.

Generate and qualify outbound leads, communicate Podium value, align solutions to prospect needs, schedule demos with Account Executives, maintain CRM data, research prospects, and hit monthly pipeline and meeting targets in a fast-paced SaaS environment.

Lead product design for AI-powered agents, inventing new human–AI interaction patterns. Conduct on-site user research, prototype in code, set design standards, and drive cross-functional alignment with PM and engineering.

Manage and grow a portfolio of existing small-business customers through upsells, cross-sells, adoption initiatives, and account-specific growth plans. Partner with Customer Success Managers to execute handoffs, oversee onboarding, maintain pipeline and forecasts, build stakeholder relationships, and act as a product expert to drive expansion revenue and retention.

As an Enterprise Customer Success Manager, you will enhance relationships with high-value clients, drive product adoption, and aid in customer satisfaction while managing a pipeline of projects to achieve performance goals.

As a Product Support Specialist, you will provide technical support to B2B customers, troubleshoot issues, and enhance customer satisfaction with Podium's products.

As an Inbound Sales Development Representative, you'll educate and qualify leads, collaborate with sales reps, and maintain accurate CRM data to achieve monthly sales quotas.

The Product Support Specialist assists Podium customers by answering technical questions, providing support via various communication channels, and enhancing customer satisfaction through effective problem-solving and collaboration with internal teams.

The Product Support Specialist will assist Podium customers by answering questions, troubleshooting issues, and enhancing customer engagement with the platform. This role requires expertise in Podium products and effective communication through various channels.

Manage end-to-end recruitment for Sales, Customer Experience, Support, and Marketing in Australia while acting as the local HR point of contact. Responsibilities include sourcing, interviewing, offers, onboarding, performance management, compliance with Australian employment and visa rules, and maintaining HR/ATS data and people & culture initiatives.

As an Analytics Engineer at Podium, you'll build data tooling for sales analytics and operations, create data models on Snowflake, and collaborate cross-functionally to empower teams with data.

As a Senior AI Engineer, you will build and scale the AI Agent platform, handling customer interactions across multiple channels, while collaborating with cross-functional teams to deliver effective solutions.

As a Customer Success Manager I, you will manage small business customer success, drive product adoption, and mitigate churn while increasing customer satisfaction.

Manage and grow a portfolio of small business customers through upsells, cross-sells, and product adoption. Own onboarding and implementation, build multi-stakeholder relationships, forecast revenue, manage pipeline, and act as a product expert to drive customer value and expansion.

The Mid-Market Customer Success Manager will enhance customer experience, increase product adoption, handle inquiries, and build trust with clients. They will also drive retention and work cross-functionally based on customer feedback.

As a Customer Success Specialist, you will manage Podium's small business customers, ensuring their satisfaction, product adoption, and retention by developing strategies that enhance engagement and mitigate churn.

Manage initial implementation and onboarding of new customer accounts focused on AI agents. Coordinate integrations, configure AI agents, conduct full-team trainings, monitor adoption and health, resolve issues, manage escalations during first 30 days, and hand off to CSMs. Build and refine internal onboarding processes.

The Product Manager at Podium will own product strategy, drive growth through feature shipping, and utilize AI tools to prototype and code, focusing on customer workflows and scaling systems.

The Customer Onboarding Specialist at Podium manages the onboarding process for new customers, ensuring product adoption, training, and issue resolution within the first 30 days.

The Recruiter will lead full-cycle recruiting for departments including Customer Success, Finance, Marketing, and G&A, developing strategies and managing metrics to improve hiring processes.