People Operations Specialist

About FareHarbor

At FareHarbor, our mission is to make experiences better for everyone. Founded in 2013 in Hawaii and acquired by Booking Holdings in 2018, FareHarbor creates powerful tools that enable our clients (think boat rentals, museums, food tours, events and more!) to operate and grow.

With over 20,000 clients across 90+ countries—we’re the largest in our industry and shaping the future of travel, together.

Our team is an ‘Ohana of 700+ people around the world. We’re passionate about pioneering an industry, embracing challenges with open arms, and delivering value to the experiences industry.

FareHarbor Core Values:

• Think Client First
• We Are One ‘Ohana
• Be Curious and Learn
• Own It
• Act With Integrity
• Embrace the Challenge

Why FareHarbor?

Founding FareHarbor required unwavering passion. Turning a start-up into the world’s leading and largest reservation software for tours, activities, and attractions required relentless dedication and vision. To date, we’ve helped over 20,000 global businesses operate successfully and are proud to have played a role in enabling business owners to live their dreams.

And since day one, we’ve known that our real success lies in our people—the Ohana.

With each new feature launched and new client onboarded, there is a team of incredible people behind the scenes who are full of dedication, passion, energy, and the will to succeed. We encourage everyone to bring their whole selves to  work—to  believe in their abilities, to freely express their creativity, and to contribute with their own uniqueness by wearing their true colors. We take care of one another and always prioritize health and wellbeing. We give our people the space and trust to learn, to try, to succeed, to collaborate, to think outside of the box, to make mistakes, and even to fail. And then we come together to try again.

From the minute you join, you have a voice. You find your space. You make an impact. We celebrate our victories, shout our successes, and are always eager to tackle new challenges. And we can’t wait to see all that’s to come.

About the Role 

We’re looking for a People Operations Specialist to join our HR Operations team and support our growing, global organization. In this role, you will help ensure our HR processes run smoothly, efficiently, and consistently across regions. You’ll manage employee lifecycle operations, maintain data accuracy in HR systems, and provide excellent support to employees and managers.

You’ll also play an active role in optimizing our HR systems (particularly Workday) and processes, and contributing to a seamless employee experience.

What you’ll do here: 

• Serve as a first point of contact for employees and managers on HR policies, processes, and systems, ensuring timely and accurate responses.
• Lead HR introduction sessions for new hires, presenting key policies, benefits, and available resources.
• Ensure accurate and timely processing of HR documentation and employee data in HR systems.
• Ensure HR processes comply with local labor laws and internal policies.
• Support HR policy updates, employee communications, and documentation.
• Identify and implement process improvement opportunities and automations to drive efficiency and scalability.
• Partner with the Systems team to optimize Workday modules and related HR tools, supporting automation and data integrity.
• Contribute to cross-functional HR projects and programs as needed.

Requirements:

• Proactive and solution-oriented mindset - you are curious, apply critical thinking, and focused on continuous improvement
• Demonstrate strong attention to detail and ownership of work
• Excellent organizational and time management skills, with the ability to balance multiple projects and ensure timely completion.
• Ability to deliver exceptional support to employees and meet SLAs. 
• Strong communication skills, both written and verbal in English
• Ability to exercise discretion with sensitive and confidential information.
• Adaptable and effective in a fast-paced, evolving environment.
• Bachelor’s degree in Human Resources, Business Administration, or a related field.
• Minimum 3 years of professional experience in a similar role, preferably in an international environment. 
• Strong knowledge of MS Office, Google Suite,  
• Understanding of HRIS systems, and HR ticketing systems (Workday and Zendesk preferred)

Benefits: 

• Global leave benefit 
  • 22 weeks paid parental leave 
  • 2 weeks paid grandparent leave 
  • Extended care and bereavement leave
  • Life insurance policy 
• Pension Plan
• Central Amsterdam Location
• Discount CZ insurance
• Working in a multicultural environment - 45 different nationalities 
• Commuting allowance for public transport & subsidized lunch
• Wellness benefits (Headspace subscription & wellness webinars) 
• Hybrid friendly
• Work-from-home assistance
• Educational Opportunities
• Social hours & events and team-building 
• 26 vacation days per year

At FareHarbor, we believe making experiences better for everyone starts with fostering a workplace where every voice is heard and everyone is empowered to thrive. We’re committed to inclusion, welcoming all qualified job seekers to apply and join our ‘ohana.

FareHarbor is an equal opportunity employer in accordance with all applicable federal, state and local laws. We do not discriminate on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, national origin, disability, age, or veteran status, or any other classification protected by federal, state, or local law. If you need adjustments during the application or interview process, or on the job, we’re here to support you. Please reach out to your recruiter to request any accommodations.

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Any offer of work (e.g. employment, assignment) will be subjected to the successful completion of pre-employment screening.