People Operations Specialist

JOB DESCRIPTION
In this role, you'll be joining a customer-centric culture, ensuring our employees receive outstanding service and support through our new and growing people operations team. With a focus on HR service excellence, continuous improvement and optimising our technology, you'll be joining and helping shape a brand new team to deliver HR operational support.
This position is calling for a dedicated individual who will approach this role with a balance of service excellence, curiosity to learn more and a desire to ensure employees feel valued and supported.
This role offers a unique opportunity to gain a comprehensive understanding of a global HR Organisation, providing a solid foundation for career growth enabling you to develop valuable skills and insights that will pave the way for a future in HR.
RESPONSIBILITIES

• Process and support employee lifecycle transactions, including documentation and system approvals and updates.
• Assists employees with their HR needs and administering HR programmes or policies. Coordination/administration of HR employee-related tasks.
• Manage and resolve ServiceNow HR service tickets, acting as Tier 2, ensuring timely and effective resolution within established SLA timeframes.
• Maintain and update HR records, ensuring accuracy, compliance, and confidentiality.
• Collaborate with cross-functional teams to support HR data integrity, audits, and compliance.
• Support audit processes by gathering documentation and ensuring adherence to compliance standards.
• Identify opportunities to streamline and optimise HR processes and best practice improvements.
• Participate in HR system testing.

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QUALIFICATIONS

• University Degree in HR Administration, Business Administration or a related discipline (or equivalent years of experience) plus generally 1-3 years of Human Resources administration or HR shared services experience.
• Basic analytical skills and knowledge of HR and Organisational policies, procedures and processes.
• Great customer service and communication skills with exceptional attention to detail.
• Ability to work independently and collaboratively in a fast-paced environment.
• Proactive mindset with a focus on continuous improvement and operational excellence.
• Experience in HR administration or operations.
• French or Spanish language skills preferred.

This is a hybrid role requiring three days a week on-site in one of our US-based offices with other HR colleagues, allowing you to remain connected with our dynamic team while enjoying flexible work arrangements.
What we offer:

• Total Rewards: We understand compensation is an important factor as you consider the next step in your career . The estimated salary range for this position is $63,000 to $80,000 and is based on multiple factors, including job-related knowledge/skills, experience, geographical location, as well as other factors. This position is eligible for annual bonus compensation with a target payout of 5% of the base salary. This position also provides health benefits such as medical, dental and vision; wellness benefits such as mental and financial health; and retirement savings (401K) commensurate with the standard rewards offered in each individual location or country. We also provide full-time employees with paid time off including vacation (15 days), holiday including floating holidays (12 days) and sick time off (72 hours).

Learn More:
Curious? To learn more about us and the work we do, visit UL.com