People Operations Specialist

As a physician-founded and led organization, ensuring everyone has access to quality healthcare is what inspires us. The magic we’ve created lies in Carbon Health’s custom EHR and the collaboration among clinical teams, engineers, and designers who work side-by-side to deliver innovation like our hands free AI charting tool. That’s why we hire people who genuinely care about patients, solving healthcare challenges, and making a positive impact every day. Join us and help change the future of healthcare for the better.

As a People Operations Specialist, you will be a key part of our global People Operations team supporting our employees in the United States, Turkey, and Colombia. This role reports directly to the People Operations Manager. This role involves working closely with cross-functional teams such as Talent Acquisition, IT, HR, Payroll, Managers, and Employees to ensure seamless human resources support and an exceptional employee experience. You’ll act as a go-to resource for resolving inquiries, improving processes, and maintaining compliance, all while fostering a positive workplace culture.

If you thrive in a fast-paced environment, enjoy problem-solving, and are passionate about providing excellent service, this role is for you!

Employee and Manager Support:

• Support our 1300+ employees and managers across the US as well as those employees located in our additional hubs in Colombia, Turkey, and wherever else we grow
• Address general employee and manager inquiries via our HR ticketing system with a service-oriented and empathetic approach.
• Escalate issues to relevant People Team members or departments as needed.

Process Compliance:

• Ensure all supported HR processes are completed accurately while adhering to published SLAs and complying with legal and organizational standards.
• Maintain up-to-date, confidential, and legally compliant employee records in HRIS and databases.

Documentation and Improvement:

• Assist in documenting workflows and proactively identify process improvements.
• Keep HR policies and guidelines current and accessible to employees and managers.

HR Compliance:

• Support compliance efforts, including audits, reporting, policy acknowledgments, and training completion tracking.

Administrative Support:

• Generate employee documents, such as letters for status changes, pay adjustments, or equity grants.
• Handle data entry, reconciliations, and other administrative tasks with precision and confidentiality.

Collaboration and Project Support:

• Collaborate on People Operations programs and projects as needed, contributing to a positive and effective team environment.

Characteristics

• A proactive self-starter who embraces learning and thrives in dynamic environments.
• Passionate about customer service, with a focus on balancing employee needs with organizational goals.
• A critical thinker with strong attention to detail and a problem-solving mindset.

Skills and Competencies

• Strong organizational and multi-tasking abilities, with experience working under pressure.
• Systems-oriented with the ability to quickly learn and utilize new technologies.
• Exceptional verbal and written communication skills in English (B2-C1).
• Comfortable handling confidential data with professionalism and discretion.

• 1+ years of experience in customer service, operations, or HR-related roles (HR experience preferred but not required).
• Proficiency in GSuite, Microsoft Office Suite (Excel, Word), and HRIS systems like Zendesk, Jira, Workday or Rippling.
• Familiarity with the unique challenges of working in a start-up or rapidly scaling environment.

What We Offer

• A forward-thinking and inclusive company culture that fosters transparency and collaboration.
• The opportunity to grow within a dynamic startup focused on transforming healthcare.
• Competitive salary and comprehensive benefits, including:
• Base salary of $4.5M
• Connectivity stipend of  $150,000 COP per month.
• Meal voucher of $150,000 COP per month.
• Hybrid & flexible work environment (1 day in the office weekly).
• Prepaid medical plan with Colsanitas Integral
• Life Insurance.
• Funerary insurance

This role offers an exciting opportunity to make a meaningful impact within a fast-growing organization while building your career in People Operations. Join us and be part of a team that is redefining the healthcare experience!