firsthand is seeking a hands-on People Operations Generalist to support our growing team. In this role, you’ll be the local HR partner, working closely with regional leaders and our centralized HR team to create an exceptional experience for our team members. This role must reside in Washington state and be able to travel to our markets across the state.
You’ll lead local hiring efforts for our firsthand Guides, partner with our Learning & Development team to deliver trainings, and be the first point of contact for employee relations issues. Reporting to the Senior Director, People, this is a highly collaborative and team-focused role.
As People Operations Generalist you will:
- Recruit & Hire: Lead end-to-end hiring for firsthand Guides and other regional roles, ensuring we bring in great talent aligned with our mission
- Onboard & Support: Welcome new hires, help guide them through onboarding, and serve as a trusted HR resource for day-to-day questions
- Deliver Training: Partner with the Learning & Development team to deliver orientations and targeted trainings that build skills and connection, and collaborate with managers to ensure teams are well trained
- Be a Trusted Partner: Support managers and employees with HR policies, employee relations, and workplace best practices, escalating complex matters when needed
- Ensure Compliance: Help maintain a fair and legally sound workplace by supporting compliance with federal, state, and local employment laws
- Collaborate & Improve: Share feedback and insights from the community to help shape and strengthen company-wide People programs.
You will be a good fit if you have:
- 3+ years of HR experience, ideally in a Generalist or HR Business Partner role
- Experience with recruiting practices and tools, including Greenhouse
- Strong understanding of employment laws and HR fundamentals
- Excellent communication and relationship-building skills
- A proactive, flexible approach and comfort working locally while partnering with centralized teams
- Experience delivering or facilitating trainings
We firmly believe that great candidates for this role may not meet 100% of the criteria listed in this posting. We encourage you to apply anyway - we look forward to begin getting to know you.
Benefits
For full-time employees, our compensation package includes base, equity (or a special incentive program for clinical roles) and performance bonus potential. Our benefits include physical and mental health, dental, vision, 401(k) with a match, 16 weeks parental leave for either parent, 15 days/year vacation in your first year (this increases to 20 days/year in your second year and beyond), and a supportive and inclusive culture.
Top Skills
What the Team is Saying
What We Do
firsthand is transforming the way individuals living with Serious Mental Illness (SMI) receive care. We are focused on delivering real outcomes for a cohort that has historically been underserved, stigmatized, and deprioritized. By building a service focused on whole-person care, firsthand aims to find, establish a trusting relationship with, and support quality care for individuals living with complex experiences of SMI. Most importantly, our goal is to be the trusted guide, partner, and first call for individuals we serve, guiding them to a life of stability and independence. In doing so, we will not only improve lives, but also improve the economics for managed care plans and states responsible for providing care to this community. This enables us to build solutions that scale and, as a result, change the way our society supports those most impacted by serious mental illness.
Why Work With Us
Our frontline colleagues bring lived experience with serious mental illness to their work- they’ve walked in the shoes of those we serve. They can build trust in a way many others cannot. Much of our team has a personal connection to the mental illness space, and we come together from a wide variety of backgrounds to unite in this common mission.
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firsthand Health Inc Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Our Support team (Tech, Operations, G&A) members can work remotely anywhere in the U.S or from our NYC office.
