As a Senior Analytics Lead, you will drive value creation analytics across the Firsthand organization. This role sits at the center of strategy, product, and operations—translating complex healthcare data into clear, defensible insights that shape high-impact decisions. You will partner cross-functionally to ensure data is trusted, actionable, and decision-ready, operating as both a thought partner and execution leader. This is an opportunity to elevate analytics from reporting to a true decision engine that accelerates clarity and performance across the business.
Job Specifics
As Senior Analytics Lead you will:
- Own analytical framing and execution for high-stakes business questions related to value creation, strategy, and operational performance
- Define and maintain trusted KPIs and Snowflake data marts using DBT to ensure reliable, decision-ready data foundations
- Design and maintain executive dashboards in QuickSight that answer meaningful business questions and reduce metric ambiguity
Apply a hypothesis-first approach to analysis, identifying likely drivers, testing competing explanations, and making clear recommendations even with imperfect data - Translate complex healthcare data into concise memos, slides, and narratives tailored to decision-makers
- Partner cross-functionally with Data Engineering, Finance, Operations, and Customer Success to ensure alignment on metrics, sources of truth, and performance insights
You will be a good fit if you have:
- Advanced SQL proficiency including CTEs, window functions, complex joins, and aggregations in Snowflake
- Strong experience with BI tools such as QuickSight, Tableau, or Looker
- A deep understanding of healthcare data including claims, eligibility, attribution, and payer reporting constructs
- Proven ability to frame ambiguous business questions, develop hypotheses, and deliver clear, actionable recommendations
- Strong written and verbal communication skills with the ability to influence stakeholders and operate effectively in ambiguity
The experience you bring to this role includes:
- 4+ years of experience in data analytics, healthcare analytics, or value-based care environments
- Experience owning analytics that directly informed strategic, product, or operational decisions
- Solid understanding of data modeling principles including grain and dimensional schemas
- Experience working with imperfect or incomplete data while clearly documenting assumptions and tradeoffs
- Experience with EDI formats, Medicaid populations, risk adjustment methodologies
- Bonus experience with Python or R for ad hoc analysis
We firmly believe that great candidates for this role may not meet 100% of the criteria listed in this posting. We encourage you to apply anyway - we look forward to begin getting to know you.
Benefits
For full-time employees, our compensation package includes base, equity (or a special incentive program for clinical roles) and performance bonus potential. Our benefits include physical and mental health, dental, vision, 401(k) with a match, 16 weeks parental leave for either parent, 15 days/year vacation in your first year (this increases to 20 days/year in your second year and beyond), and a supportive and inclusive culture.
Top Skills
What the Team is Saying
What We Do
firsthand is transforming the way individuals living with Serious Mental Illness (SMI) receive care. We are focused on delivering real outcomes for a cohort that has historically been underserved, stigmatized, and deprioritized. By building a service focused on whole-person care, firsthand aims to find, establish a trusting relationship with, and support quality care for individuals living with complex experiences of SMI. Most importantly, our goal is to be the trusted guide, partner, and first call for individuals we serve, guiding them to a life of stability and independence. In doing so, we will not only improve lives, but also improve the economics for managed care plans and states responsible for providing care to this community. This enables us to build solutions that scale and, as a result, change the way our society supports those most impacted by serious mental illness.
Why Work With Us
Our frontline colleagues bring lived experience with serious mental illness to their work- they’ve walked in the shoes of those we serve. They can build trust in a way many others cannot.
Much of our team has a personal connection to the mental illness space, and we come together from a wide variety of backgrounds to unite in this common mission.
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firsthand Health Inc Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Our Support team (Tech, Operations, G&A) members can work remotely anywhere in the U.S or from our NYC office.
