The Medical Records Specialist is a key member of firsthand’s team. We are looking for a scrappy, entrepreneurial, and determined individual who will retrieve and secure relevant records to serve our individuals well. These records will enable the best care possible for our individuals by empowering: our care teams to plan appropriate care, our social workers to navigate benefits that individuals may be eligible for, firsthand to safeguard and protect our individuals’ right to privacy, and more.
As a Medical Records Specialist, you will:
- Monitor engagement status of individuals served by firsthand and send appropriate requests for healthcare information to relevant facilities/providers
- Retrieve medical records digitally and in a timely manner to support pre-visit preparation and safe care planning
- Process requests for medical records from patients, legal representatives, insurance companies, and other authorized parties.
- Prioritize outstanding requests based on need
- Track all request progress in real-time to enable metrics reporting and efficiency
- Upload records to firsthand EHR and archive copies of records thereafter
You will be a good fit if you have:
- 4+ years of experience in a release of records (ROI), Health Information Management (HIM) and/ or medical records role in a hospital or clinic setting
- Strong multi-tasking skills, consistent attention to detail, and familiarity with word processing systems and spreadsheets
- Excellent written and verbal communication skills, especially to maintain working relationships with firsthand APNs, NPs, Clinical Documentation Integrity Specialist, and other team members
- Alignment to firsthand’s mission, vision and values: Demonstrate respect, dignity, empathy, and professional conduct to both individuals that firsthand serves and firsthand team members
The required experience you bring to this role includes:
- High school diploma or equivalent; post-secondary education or training in health information management is preferred.
- Demonstrated persistence with PCPs, specialists, and hospitals to retrieve relevant medical histories
- Ability to work independently and in a fast-paced startup environment, while meeting productivity expectations
- Demonstrated ability to gain proficiency in EHR and e-faxing systems
- Strong knowledge of medical terminology, healthcare procedures, and legal requirements related to medical records.
- Understanding of HIPAA and ability to recognize when specific Release of Information forms are required to protect individual information and ensure record retrieval success
We firmly believe that great candidates for this role may not meet 100% of the criteria listed in this posting. We encourage you to apply anyway - we look forward to begin getting to know you.
Benefits
For full-time employees, our compensation package includes base, equity (or a special incentive program for clinical roles) and performance bonus potential. Our benefits include physical and mental health, dental, vision, 401(k) with a match, 16 weeks parental leave for either parent, 15 days/year vacation in your first year (this increases to 20 days/year in your second year and beyond), and a supportive and inclusive culture.
Top Skills
What the Team is Saying
What We Do
firsthand is transforming the way individuals living with Serious Mental Illness (SMI) receive care. We are focused on delivering real outcomes for a cohort that has historically been underserved, stigmatized, and deprioritized. By building a service focused on whole-person care, firsthand aims to find, establish a trusting relationship with, and support quality care for individuals living with complex experiences of SMI. Most importantly, our goal is to be the trusted guide, partner, and first call for individuals we serve, guiding them to a life of stability and independence. In doing so, we will not only improve lives, but also improve the economics for managed care plans and states responsible for providing care to this community. This enables us to build solutions that scale and, as a result, change the way our society supports those most impacted by serious mental illness.
Why Work With Us
Our frontline colleagues bring lived experience with serious mental illness to their work- they’ve walked in the shoes of those we serve. They can build trust in a way many others cannot. Much of our team has a personal connection to the mental illness space, and we come together from a wide variety of backgrounds to unite in this common mission.
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firsthand Health Inc Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Our Support team (Tech, Operations, G&A) members can work remotely anywhere in the U.S or from our NYC office.
