Mukuru is not just a fintech company — we’re a people-powered movement driving access, opportunity, and innovation across Africa and beyond. As we scale, we know that our greatest strength lies in our people. That’s why we’re looking for a strategic and dynamic People Effectiveness Partner to help shape the future of our workforce.
This is more than an HR role — it’s an opportunity to lead transformation. You’ll work at the heart of organisational effectiveness, helping design and deliver high-impact frameworks across talent, performance, organisational design, onboarding, change management, and leadership development. If you thrive on connecting data, people, and purpose, this is your next big move.
What You'll Be DoingOrganisational Effectiveness & DesignPartner with the Head of OE & Total Rewards to design future-fit models for high-performing teams
Develop and implement organisational structures that align with our strategy and culture
Lead change management initiatives that build resilience and enable smooth transformation across the business
Build and embed dynamic talent and succession strategies to futureproof leadership pipelines
Continuously review and improve the talent ecosystem to align with evolving business needs
Track impact through analytics and report on readiness, risk, and bench strength
Design performance management processes that are simple, human, and performance-enhancing
Monitor impact through data insights and stakeholder feedback
Coach managers and teams on performance conversations and accountability
Strategic Workforce Planning (SWP)
Lead the development of SWP frameworks to help the business anticipate and respond to future capability needs
Collaborate with People Partners and senior leaders to align workforce supply with demand
Use data and modelling to influence smart resourcing decisions
Craft and launch leadership programmes that inspire, challenge, and grow our people leaders
Build a culture of continuous development through learning journeys and capability-building initiatives
Monitor leadership effectiveness and report on key success metrics
Design meaningful onboarding and offboarding experiences that strengthen employee connection and engagement
Use feedback loops to evolve these journeys and ensure a positive impression at every touchpoint
Support knowledge transfer and continuity across the employee lifecycle
Build and deploy agile change management models that support people through transformation
Develop internal communication strategies that drive awareness and adoption
Evaluate the success of change efforts and recommend enhancements
Develop and maintain dashboards, reports, and success measures across all OE initiatives
Translate insights into strategic action and share findings with HC leadership
Leverage tools like Power BI and Excel to present data in visually compelling ways
Continuously scan the external environment for best practices and trends in organisational effectiveness
Benchmark Mukuru’s frameworks against industry standards and suggest innovative enhancements
Collaborate across teams to pilot and implement new approaches
Grade 12 or equivalent (Essential)
Honours in Industrial Psychology or HCM (Essential)
Change management certification (Beneficial)
Registered Industrial Psychologist (HPCSA) (Essential)
5+ years in Organisation Development/Design in a corporate or consulting environment
Strong experience working across performance management, talent, and organisational change
Experience in designing and implementing leadership and workforce planning frameworks
Deep knowledge of organisational design, talent, and performance management frameworks
Advanced Excel and Power BI skills
PowerPoint wizardry with the ability to tell stories through data
Strong research and development capability
Project management skills with the ability to manage multiple workstreams
High emotional intelligence, collaboration, and stakeholder influence skills
I am sure you are reading this job description and meet majority of the criteria BUT you may also still not be 100% comfortable in applying. We believe that there is a place for everyone under the Mukuru sun and we want YOU to contribute to our diverse tapestry of talent. So come on, take a leap of faith, and send your application if you meet majority of our requirements. Remember to include a snippet of how you will bring value and help us build a future of success that will help us determine where and how you may best be suited” Maybe you are just the future Mukurian we need!!
Should you be appointed in a remote/work from home role at Mukuru, it is your responsibility to ensure that you have uninterrupted internet connectivity and a ‘work-like’ environment at your home location, in order to deliver your best in terms of performance, productivity and service to our customers.
If you do not receive any response after two weeks, please consider your application unsuccessful.
NB: ALL STAFF APPOINTMENTS WILL BE MADE WITH DUE CONSIDERATION OF THE COMPANY’S DIVERSITY AND INCLUSION PLANS
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What We Do
Mukuru is one of the largest money transfer providers in Africa and a leading Next Gen Financial Services Platform that offers affordable and reliable financial services to the emerging consumer. The foundation of our business was built by providing the continent’s migrant diaspora with safe, convenient international money transfers. From this base we have grown a wide range of products and services that take their cue from our customers’ needs and aspirations for greater financial security and a better life. To this end, we continue to build a highly robust and resilient physical and digital financial payments infrastructure across Africa that unlocks new value-added services for our loyal customers. This includes cash transfers, Mukuru Funeral Cover, and the Mukuru Card. As a fintech provider, Mukuru has underpinned its successful customer engagement strategy with the ability to ‘speak the language’ of its users and gain a grassroots understanding of the unique pain points that customers face in each market. Our engagement platforms include WhatsApp, free USSD, the Mukuru App, and the website. Customers are always able to speak to Mukuru about any challenges or difficulties with the platform, whether it’s a Mukuru agent in a physical booth, at a branch, over the telephone, or via a virtual live chat function in a language of the customer’s choosing, and often in their mother tongue. Take a walk through our Contact Centre at any time, and you’ll hear conversations in 15 languages – our very own united nations of Africa and Asia.
