People & Culture Generalist

Role Summary

The People & Culture Generalist is responsible for administering key People & Culture programs and processes that support the team member experience throughout the employment lifecycle. This role serves as the primary administrator for benefits, leave, accommodation, unemployment, and compliance-related programs while partnering with People & Culture leadership on more complex employee matters. The Generalist ensures programs are administered consistently, accurately, and in compliance with company policies and applicable regulations.

What you'll do

• Support employee relations processes through documentation, follow-up, and coordination while partnering with People & Culture leadership on escalated team member matters.
• Coordinate accommodation requests, maintain required documentation, and facilitate the administrative aspects of the ADA interactive process in partnership with People & Culture leadership.
• Maintain records, tracking, and follow-up related to accommodations and leave programs
• Serve as the primary administrator for benefit programs, responding to employee inquiries, partnering with benefit vendors, and supporting annual enrollment activities.
• Serve as the primary People & Culture contact for benefit, leave, and workers' compensation vendors to ensure timely issue resolution and program administration.
• Support leave of absence and return-to-work processes in partnership with third-party administrators
• Manage unemployment claim administration, including documentation preparation, claim responses, tracking, and hearing coordination.
• Conduct exit interviews, analyze trends, and provide recommendations to People & Culture leadership to support retention and engagement initiatives.
• Support performance management processes, including corrective action and related documentation
• Coordinate severance administration, including required documentation and internal approvals
• Draft and distribute People & Culture communications as needed
• Create, update, and maintain SOPs and process documentation
• Identify opportunities to improve People & Culture programs, processes, and team member experience while supporting implementation of department initiatives.
• Maintain strict confidentiality when handling sensitive employee information
• Serve as a subject matter resource for benefits, leave administration, unemployment, and accommodation processes.
• Provide cross-functional support to ensure continuity of People & Culture operations

Who you are

• Be a TPS brand ambassador
• 3+ years of Human Resources experience
• Experience supporting benefits administration, leave management, compliance, or employee lifecycle processes
• Strong organizational and problem-solving skills
• Ability to manage sensitive information with professionalism and discretion
• Experience working with HRIS systems; Paycom preferred
• Excellent written and verbal communication skills
• Ability to balance multiple priorities and meet deadlines
• Experience coordinating with third-party vendors and external partners preferred
• Ability to work onsite in Acton, MA, four days per week

The Paper Store is an equal-opportunity employer and considers all qualified applicants for employment without regard to race, color, national origin, religion, sex, disability, age, veteran status, or any other classification protected by state, local or federal law.

The pay range on this posting reflects what the company reasonably expects to pay for this position at this location at the time of this posting.