People Administrator

HR Administration & Compliance 

• Provide administrative support to the COO and People Operations team, ensuring efficient People Operations service delivery; 
  
• Maintain and update employee records, including employment contracts, qualifications, regulatory clearances, and FICA-related compliance where applicable; 
  
• Ensure adherence to South African labor laws (BCEA, LRA, EE Act, POPIA, and the Skills Development Act) and align People practices with relevant regulations and legislation; and 
  
• Assist in People audits and reporting to regulatory bodies such as the Unemployment Insurance Fund, SARS, Compensation Commissioner, EE regulator.
  

Employee Relations & Performance Management 

• Support disciplinary procedures, grievances, and performance management processes by preparing relevant documentation and ensuring procedural compliance; 
  
• Draft and distribute People policies, disciplinary warnings, and other employment-related communications in line with regulated employment standards; and 
  
• Assist in coordinating employee engagement initiatives to enhance workplace culture and productivity in a high-compliance environment. 
  

Training Strategy, Needs Analysis & Planning 

• Take ownership of the organisation’s training and development function; 
  
• Identify organisational, departmental, and individual training needs through skills audits, surveys, OKR reviews, engagement feedback, and consultation with managers; 
  
• Ensure all employees have a Personal Development Plan (PDP) in place, with training needs identified, planned, and tracked; 
  
• Administer PDP training for managers to enable effective developmental discussions with their teams; 
  
• Identify gaps in training and development capability and recommend practical improvement solutions aligned to business needs; 
  
• Contribute to succession planning by supporting the identification and development of high potential employees and building a talent pipeline for critical roles; 
  
• Facilitate onboarding and induction programs for new hires, ensuring compliance with Know Your Employee (KYE) and background verification requirements specific to the payments industry; 
  
• Track and administer mandatory employee training; and 
  
• Support the coordination of continuous skills development initiatives and learnerships in line with the Skills Development Act.  
  

Learning Programme Design & Delivery 

• Design, develop, and implement training programmes aligned to organisational and departmental goals. 
  
• Develop or source training materials including manuals, guides, handouts, and visual or digital learning content. 
  
• Deliver training using a range of instructional techniques such as workshops, simulations, role play, group discussions, videos, and lectures. 
  
• Evaluate and select appropriate training delivery modes (in-person, virtual, blended) to maximise effectiveness and cost efficiency. 
  
• Develop alternative training approaches where expected learning outcomes are not achieved. 
  
• Support leadership, compliance, technical, and soft-skills training initiatives across the organisation. 
  
• Coordinate onboarding and induction training for all new employees. 
  

Training Administration & Coordination 

• Manage the end-to-end training request process, ensuring all requests are verified and submitted through Xurrent; 
  
• Ensure all training-related tickets are actioned within 48 hours of logging; 
  
• Confirm that employees meet prerequisite requirements before enrolment in training programmes; 
  
• Maintain and manage training calendars, invitations, attendance registers, and post-training evaluations; 
  
• Act as the primary point of contact for all training-related queries and support; and 
  
• Communicate training opportunities clearly and effectively to employees and managers. 
  

Monitoring, Reporting & Compliance 

• Monitor, evaluate, and record training activities to assess effectiveness and impact; 
  
• Maintain accurate and up-to-date training records, databases, and employee learning histories; 
  
• Ensure all training activities comply with relevant labour legislation, skills development regulations, and industry requirements; 
  
• Support the preparation and submission of Workplace Skills Plans (WSP) and Annual Training Reports; 
  
• Track training spend against budget and assist with reporting on training ROI and impact; 
  
• Compile and present monthly training reports, insights, and dashboards for management and relevant committees; and 
  
• Promote and embed a culture of continuous learning and development across the organisation. 
  

People Reporting & Systems Management 

• Maintain People databases and ensure accurate reporting on key metrics such as turnover, compliance training, performance appraisals, and remuneration benchmarking; 
  
• Generate reports for internal and external audits, board reports, and People compliance assessments; and 
  
• Assist in the implementation and maintenance of HRIS (Human Resource Information Systems) aligned with industry-specific operational needs. 
  

Recruitment 

• Liaise with managers to ensure that job advertisements and job descriptions are updated and stored in the shared People drive; 
  
• Maintain a database of updated job descriptions;  
  
• Upload vacancy adverts on the recruitment portal; 
  
• Upload referral CV’s; 
  
• Conduct screening and shortlisting of candidates against the job description to ensure they meet the requirements of the role; 
  
• Ensure psychometric assessments are administered by the system; 
  
• Liaise with and update hiring managers throughout the recruitment process;  
  
• Schedule and participate in interviews; 
  
• Follow up with hiring managers to ensure SLA timelines are adhered to; 
  
• Conduct reference checks for all shortlisted candidates; 
  
• Ensure up to date pipeline in relation to succession planning; 
  
• Keep all stakeholders informed throughout the recruitment process, this includes the candidate, People Operations Manager and hiring managers; and 
  
• Ensure the recruitment platform is updated with current statuses for all candidates.