Senior Payroll Support Specialist - Germany (d/f/m)

Personio's intelligent HR platform helps small and medium-sized organizations unlock the power of people by making complicated, time-consuming tasks simple and efficient. Our growing team of 1,800+ Personios across Europe and the US are building user-friendly products that delight our 14,000+ customers and their 1.5 million employees. Ready to make an impact from day one?
This position is office-based in Berlin or Munich (hybrid - 2 days per week)
The Role: How you'll make an impact at Personio
Our Payroll Support team thrives on collaboration, working closely with teams across Personio to ensure that customer voices are at the heart of everything we do. We are dedicated to understanding and advocating for our customers, using data-driven insights to shape our customer experience strategies and influence what we build.
As a Senior Payroll Support Specialist, you'll be the first line of contact for our customers and provide a best-in class service. Providing reactive support in case of technical or product-related challenges, your efforts drive customer satisfaction and continuous improvement of our end-to-end customer journey and payroll processes.
Role Responsibilities: What you'll do

• Support our customers reactively via email, phone, and chat delivering timely, clear, and empathetic responses in case of technical and product-related challenges
• Grow your product expertise and stay up-to-date with platform updates to handle a wide range of inquiries
• Collaborate with our Product and Tech Support teams to troubleshoot complex issues and contribute to solution development
• Help build and maintain our internal knowledge base, making it easier for the team and customers to find what they need
• Leveraging comprehensive payroll expertise, you effectively resolve challenges and manage escalations, positioning yourself as a key resource for the team and customer
• Customer Focus: You enhance customer satisfaction by delivering outstanding support experiences.

Role Requirements: What you need to succeed

• You bring 5+ years of hands-on experience in payroll software support and/or end-to-end payroll processing.
• You have strong proficiency with a variety of payroll systems.
• You communicate fluently in both German and English-whether in writing, speaking, or presenting-and have a knack for making complex topics easy to understand.
• You thrive in fast-paced, ever-evolving environments and are quick to pick up new skills.
• You have a proven track record of successfully managing complex payroll cases.
• You're highly motivated to grow within a dynamic, customer-focused tech company.
• As a true team player with strong empathy, you consistently go the extra mile to deliver outstanding customer experiences.
• You set exceptionally high standards for the quality and thoroughness of your work.

Why Personio
Personio is an equal opportunities employer, committed to building an integrative culture where everyone feels welcomed and supported. We embrace uniqueness and understand that our diverse, values-driven culture makes us stronger. We are proud to have an inclusive workplace environment that will foster your development no matter your gender, civil status, family status, sexual orientation, religion, age, disability, education level, or race.
Aside from our people, culture, and mission, check out some of the other benefits that make Personio a great place to work:

• Receive a competitive reward package - reevaluated each year - that includes salary, benefits, and pre-IPO equity
• Enjoy 28 days of paid vacation, plus an additional day after 2 and 4 years
• Make an impact on the environment and society with 1 (fully paid) Impact Day
• Receive generous family leave, child support, mental health support, and sabbatical opportunities
• We follow an office-led, remote friendly approach, including opportunities to work from home and international locations. Many of our teams have designated days for gathering in the office to enhance collaboration and foster a sense of community.
• We enjoy gathering for meals, cultural initiatives, and events like local Summer Sessions and year-end celebrations. There's also healthy snacks, drinks, and a weekly catered lunch.