Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.
Primary Responsibilities:
- Process employee life cycle changes in HR system
- Execute key HR processes such as hiring, position changes, transfers, pay changes, absence management and termination and meet the SLA targets for the process
- Manage and support records management processes which are but not limited to sorting, grooming, scanning, indexing and invoicing
- May be assigned / rotated across related sub-functions, including but not limited to sub-functions within HR Operations and Payroll
- End to end benefits administration process related to statutory benefits - SSS, HDMF, Philhealth and BIR
- Resolve service requests and capture in Case Management Tool
- Escalate complex cases to appropriate resource if additional research or expertise is required
- Uses procedures, policy manuals, knowledgeable tools and/or other reference materials to assist in resolving inquiries or issues
- Recognizes unusual events or consistent problem areas and works with management to resolve arising issues
- Perform quality audits
- Establish and maintain effective working relationships with all levels of employees
- Troubleshoot and work with Tier-1 and other support functions in resolving employee queries
- Support of business initiatives as assigned by manager
- Comply with all applicable Company policies, procedures, and business directives, including any changes relating to work location, team assignments, work schedules, and flexible work arrangements
Required Qualifications:
- Bachelor's degree in any field
- 2+ years of experience in HR Generalist, HR Benefits Administration, or related HR functions
- Experience in case management, employee inquiries, issue resolution, and HR support services
- Knowledge of Philippine labor laws, company policies, and statutory benefits, including SSS, PhilHealth, and Pag-IBIG
- Working knowledge of Microsoft Office Suite - Especially EXCEL and PowerPoint
- Proven ability to work in a fast-paced environment and manage multiple projects
- Proven superior customer service orientation and communication skills
- Proven growing analytical skills and problem-solving skills
- Proven good written and verbal communication skills
Preferred Qualification:
- Proficiency in PeopleSoft
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
Optum is a drug-free workplace. © 2026 Optum Global Solutions (Philippines) Inc. All rights reserved.
Skills Required
- Bachelor's degree in any field
- 2+ years of experience in HR Generalist, HR Benefits Administration, or related HR functions
- Experience in case management, employee inquiries, issue resolution, and HR support services
- Knowledge of Philippine labor laws, company policies, and statutory benefits, including SSS, PhilHealth, and Pag-IBIG
- Working knowledge of Microsoft Office Suite, especially Excel and PowerPoint
- Ability to work in a fast-paced environment and manage multiple projects
- Superior customer service orientation and communication skills
- Growing analytical skills and problem-solving skills
- Good written and verbal communication skills
- Proficiency in PeopleSoft
Optum Compensation & Benefits Highlights
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Leave & Time Off Breadth — PTO is generally described as decent or good, and many note it as a strong part of the package. Actual ability to take time off can depend on workload and team coverage.
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Retirement Support — Offerings include a 401(k) with employer match and access to an employee stock purchase plan, which are highlighted as meaningful components of total rewards. These programs are consistently referenced among core benefits.
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Parental & Family Support — Parental and caregiver leave, along with adoption assistance, are publicly highlighted and viewed as notable elements of the package. Availability can be role-specific, but these supports contribute to overall breadth where offered.
Optum Insights
What We Do
Optum, part of the UnitedHealth Group family of businesses, is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. At Optum, we support your well-being with an understanding team, extensive benefits and rewarding opportunities. By joining us, you’ll have the resources to drive system transformation while we help you take care of your future. We recognize the power of connection to drive change, improve efficiency and make a difference in health care. Join a team where your skills and ideas can make an impact and where collaboration is key to creating technology that produces healthier outcomes.
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Optum Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Optum has three workplace models that balance the needs of the business and the responsibilities of each role. These models, core on‑site (5 days/week), hybrid (4 days/week) and telecommute or fully remote, vary by country, role and location.
