Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.
Primary Responsibilities:
- Learning Needs Analysis
- Collaborate with stakeholders to identify performance gaps and learning objectives
- Conduct learner profiling and audience analysis to tailor content effectively
- Analyze job roles, tasks, and competencies to align training with business outcomes
- Curriculum and Course Design
- Design end-to-end learning journeys, including curriculum maps, learning paths, and modular structures
- Develop instructional strategies that support adult learning principles, including blended, self-paced, and instructor-led formats
- Create storyboards, scripts, and course outlines that guide content development
- Content Development
- Develop engaging and interactive learning materials such as eLearning modules, videos, simulations, and assessments
- Use authoring tools (e.g., Articulate Storyline, Adobe Captivate, Rise) to build digital content
- Ensure content is accurate, inclusive, and aligned with organizational standards and compliance requirements
- Assessment and Evaluation
- Design formative and summative assessments to measure learner progress and program effectiveness
- Create rubrics, quizzes, case studies, and certification mock exams
- Analyze assessment data to refine instructional strategies and improve learner outcomes
- Learning Technology Integration
- Work with LMS platforms (e.g., Cornerstone, Thought Industries) to deploy and manage learning content
- Integrate tools for adaptive learning, gamification, and analytics to enhance learner engagement
- Troubleshoot technical issues and ensure content compatibility across devices
- Project Management and Collaboration
- Manage timelines, deliverables, and stakeholder communications throughout the design lifecycle
- Collaborate with subject matter experts (SMEs), trainers, and developers to ensure instructional accuracy and relevance
- Maintain documentation and version control for all instructional assets
- Comply with all applicable Company policies, procedures, and business directives, changes including those relating to work location, team assignments, work schedules, and flexible work arrangements
Required Qualifications:
- Any course or equivalent experience
- College Graduate/ Highschool Graduate/ SHS Graduate
- 2+ years of Instructional Design experience or Content Development experience
- Experience using Articulate Storyline 360 or Rise 360
- Proven excellent communication and writing skills
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
Skills Required
- Any course or equivalent experience
- College graduate, high school graduate, or senior high school graduate
- At least 2 years of instructional design or content development experience
- Experience using Articulate Storyline 360 or Rise 360
- Excellent communication and writing skills
Optum Compensation & Benefits Highlights
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Leave & Time Off Breadth — Paid time off is often regarded as generous, with meaningful accrual and flexibility to use it. While practices can vary by team, the overall time-off offering stands out as a relative strength.
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Retirement Support — A 401(k) plan with employer matching is available and generally well-regarded for supporting long-term savings. It remains valuable, though candidates should verify the current match formula.
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Parental & Family Support — Programs such as parental leave, family medical leave, and adoption assistance are included as notable elements of the total rewards package. These resources can meaningfully support work-life balance when applicable to the role and location.
Optum Insights
What We Do
Optum, part of the UnitedHealth Group family of businesses, is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. At Optum, we support your well-being with an understanding team, extensive benefits and rewarding opportunities. By joining us, you’ll have the resources to drive system transformation while we help you take care of your future. We recognize the power of connection to drive change, improve efficiency and make a difference in health care. Join a team where your skills and ideas can make an impact and where collaboration is key to creating technology that produces healthier outcomes.
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Optum Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Optum has three workplace models that balance the needs of the business and the responsibilities of each role. These models, core on‑site (5 days/week), hybrid (4 days/week) and telecommute or fully remote, vary by country, role and location.
