Payroll & Benefits Coordinator

Then Jobber might be the place for you! We’re looking for a Payroll & Benefits Coordinator to join our Payroll team and support the day to day administration of payroll and employee benefits.

Jobber exists to help people in small businesses be successful. We work with small home service businesses, like your local plumbers, painters, and landscapers, to transform the way service is delivered through technology. With Jobber they can quote, schedule, invoice, and collect payments from their customers while providing an easy and professional customer experience. Running a small business today isn’t like it used to be—the way we consume and deliver service is changing rapidly, technology is evolving, and customers expect more. That’s why we put the power and flexibility in their hands to run their businesses how, where, and when they want!

Our culture of transparency, inclusivity, collaboration, and innovation has been recognized by Great Place to Work, Canada’s Most Admired Corporate Cultures, and more. Jobber has also been named on the Globe and Mail’s Canada’s Top Growing Companies list, and Deloitte Canada’s Technology Fast 50™, Enterprise Fast 15, and Technology Fast 500™ lists. With an Executive team that has over thirty years of industry experience of leading the way, we’ve come a long way from our first customer in 2011—but we’ve just scratched the surface of what we want to accomplish for our customers.

The Team:

The Payroll Team plays a critical role in supporting Jobber's employees by ensuring payroll is processed accurately and on time while delivering a seamless payroll & benefits experience. We work closely with the People Team, Finance Team, and external partners to administer payroll, manager employee benefits programs, and maintain accurate employee data across our systems.

The Role:

Reporting to the Manager, Payroll, the Payroll & Benefits Coordinator is responsible for supporting payroll & benefits administration in a timely and accurate manner. The Payroll & Benefits Coordinator will work closely with the Finance and People teams.
As the Payroll & Benefits Coordinator, you will:

• Payroll Operations Support

  • Manage the payroll inbox and respond to employee payroll inquiries, escalating issues when required

  • Support semi-monthly payroll preparations for Canadian employees

  • Process payroll changes including new hires, promotions, compensation updates, commissions, and bonuses

  • Prepare and import payroll files including benefits, commissions, and other adjustments

  • Assist with the initial preparation of Canadian payroll and support payroll processing activities

  • Educate internal stakeholders on processes and communicate with external organizations that manage our benefits

  • Support year-end payroll activities (T4s & T2200s)

• Benefits Administration

  • Administer employee health and benefits programs, including enrolments, updates, and employee support

  • Coordinate benefits onboarding and administration

  • Manage employee change forms related to benefits and escalate issues as needed

  • Act as a point of contact for employee questions related to benefits programs

• Payroll Data Management

  • Maintain accurate employee profiles and payroll data in our HRIS (HiBob)

  • Process new hire setup and employee changes in HRIS and payroll systems

  • Ensure proper filing and documentation of employment records, including agreements and termination paperwork

  • Maintain confidentiality and ensure compliance with payroll and employment requirements

To be successful, you have/be:

• Experience working in payroll and/or benefits administration

• Comfortable working in Microsoft Excel & GSuite

• A high degree of professionalism and confidentiality

• Strong communication and relationship building skills - we move fast, which means you'll need to build a high degree of trust with peers and key stakeholders

• Curiosity and determination - you bring a tenacious mindset and aren't afraid to experiment with new tools (including AI) to identify better and more efficient ways to support payroll & benefits processes

• Detail oriented and efficient - our employees can count on us to pay them on time and the right amount

• A self starter - you're used to moving fast and taking the reins to ensure things get done. You work well in an ambiguous environment and are not afraid to seek out answers on your own while keeping your team informed along the way

• The ultimate process improver - Jobber is growing quickly and our processes need to keep up. You should be comfortable identifying and executing more efficient ways to process our payroll & benefits

Bonus Points if you have:

• A PCP certification or working towards one

• Experience with AI automation tools

• Previously worked for a software company

• Experience in HiBob or ADP Workforce now

Location:

We believe great collaboration is intentional, and sometimes that means coming together in person to build, brainstorm, and connect. To support this, the role is open to candidates based in one of our hub cities: Edmonton, Toronto, Vancouver, or Kitchener-Waterloo.

Compensation :

At Jobber, we believe that compensation should be transparent, fair, and reflective of your experience and growth. This role has a minimum annual salary of $50,000, a midpoint of $58,800, and a maximum salary of $67,600, designed to show the progression from learning the ropes to truly excelling.

We design our compensation to reflect each new hire’s skills, experience against the complexity of the role, ensuring a fair and competitive salary. Our range is intentionally broad to support growth and long-term impact, with fully established hires typically starting around the midpoint. The higher end of the range is reserved for those who have demonstrated deep expertise and lasting contributions, while offers below the midpoint reflect strong potential with room to develop. This approach ensures that compensation aligns with both an individual’s current capabilities and their opportunity for future growth.

Base salary is just one part of a total compensation package that will include equity rewards, annual stipends for health and wellness, retirement savings matching, and an extended health package with fully paid premiums for body and mind. Your professional growth matters to us too! You’ll have access to a dedicated talent development program that includes career coaching and opportunities for career development.

We believe in transparency and open conversations about compensation. If you have any questions about our approach, we’re happy to discuss them throughout the hiring process!

What you can expect from Jobber:

• A total compensation package that includes an extended health benefits package with fully paid premiums for both body and mind, matching in RRSP, TFSA or FHSA, and stock options.

• A dedicated Talent Development team and access to coaching, learning, and leadership programs to help you grow your career, reach your goals, and unlock your full potential.

• A unique opportunity to build, grow, and leave your impact on a $400-billion industry that has no dominant player...yet.

• To work with a group of people who are humble, supportive, and give a sh*t about our customers.

We believe that diverse teams perform better and that fostering an inclusive work environment is a key part of growing a successful team. We welcome people of diverse backgrounds, experiences, and perspectives. We are an equal opportunity employer, and we are committed to working with applicants requesting accommodation at any stage of the hiring process.

A bit more about us:

Job by job, we’re transforming the way service is delivered. Your lawn care provider, home cleaning service, plumber or painter could use Jobber to better connect with their customers, save time in the office, invoice faster, and get paid! We’re bringing tens of thousands of people together with technology to deliver billions of dollars a year in services to happy customers. Jobber exists to help make these small businesses successful, and when they’re successful we all win!