Jobs at Jobber

Own product marketing for Jobber’s Operations portfolio, including customer research, positioning, messaging, packaging input, go-to-market strategy, launch execution, adoption, and ongoing learning. Partner with Product, Sales, Customer Success, Analytics, and Marketing to communicate customer value, overcome switching barriers, support commercial outcomes, and equip customer-facing teams. Use customer insights, competitive analysis, funnel data, cohort evidence, and AI to improve marketing effectiveness and adoption.

Leads and scales Jobber’s credit risk function across payments and lending. Responsibilities include managing credit risk analysts, setting risk appetite and policy, overseeing underwriting, monitoring, collections, forecasting, provisioning, stress testing, and model governance. Partners with Data Science, Finance, Legal, Compliance, Product, and funding partners to build AI-enabled decisioning, automate operations, meet Canadian and U.S. requirements, manage vendors, and report portfolio performance to executives and risk committees.

Owns enablement for Product Support and Customer Onboarding teams, including ramp, certification, playbooks, needs discovery, product positioning, coaching, and continuous development. Partners with QA, Product Marketing, Success Operations, and Analytics to improve activation, adoption, retention, CSAT, and qualified opportunities. Designs training and enables Next Best Action recommendations while measuring program effectiveness and supporting team events.

Owns lead nurture and trial-to-paid conversion programs for a B2B SaaS company. Leads acquisition lifecycle strategy, AI-enriched personalization, customer journey orchestration, experimentation, and cross-functional handoffs across marketing, sales, product, and success. Diagnoses funnel losses, prioritizes opportunities, configures journeys and automation, writes communications, and drives measurable improvements in lead, trial, and revenue conversion.

Leads the IT Coordinator team and oversees help desk operations, office and AV support, hardware procurement and lifecycle management, inventory, vendors, and service levels. The role improves support through root-cause analysis, self-service, knowledge management, automation, and AI-assisted channels. It also manages onboarding equipment, office technology, live events, budgets, and cross-functional IT strategy while sharing administration responsibilities across Okta, Jira, Google Workspace, Jamf, Slack, and Zoom.

Build and optimize Jobber’s content-driven marketing website using Next.js, React, TypeScript, and Sanity. Develop reusable components, APIs, experiments, accessible and high-performance pages, and AI-assisted workflows. Mentor developers, establish engineering standards, support SEO and AI search initiatives, and collaborate with product, design, marketing, and CRO stakeholders. This is a senior individual-contributor role without people-management responsibilities.

Owns and establishes Payments GTM Operations for Jobber’s fintech business. The role coordinates Marketing, Sales, Account Management, Support, Risk, Operations, Analytics, and Product to increase payments adoption and revenue. Responsibilities include mapping customer journeys, designing growth experiments and incentives, defining performance metrics, using data to identify opportunities and measure impact, improving customer-facing motions, and building scalable operating processes. The role also requires cross-functional stakeholder leadership and strategic partnership with senior executives.

Designs and delivers scalable integrations for Jobber’s application marketplace. The role collaborates with business development, engineering, product, design, and external partners to create API-based solutions using REST and GraphQL. Responsibilities include integration strategy, partner technical support, software architecture, coding, testing, code reviews, roadmap input, process improvement, mentorship, and communicating complex technical concepts to diverse stakeholders.

The Accounting Manager leads technical accounting research, controls mapping, process redesign, and cross-functional accounting projects. Responsibilities include advising on complex transactions under US GAAP, documenting processes and controls, supporting close activities, improving Finance-owned tools, and applying approved AI and automation with appropriate professional judgment. This individual contributor role requires a CPA, significant accounting and public practice experience, strong analytical and project management skills, and adaptability in a growing SaaS environment.

Lead Jobber’s sales enablement programs and a team of five to six. Set strategy for onboarding, training, certification, coaching, and sales readiness; own ramp programs and launch enablement for products, pricing, and processes. Build scalable playbooks and learning frameworks, incorporate AI into enablement, partner with Product, Marketing, Sales, and Customer Success, and measure impact through ramp speed, certification, pipeline, and revenue.

Designs scalable data models, governed semantic layers, pipelines, reports, dashboards, and BI solutions. Establishes standardized metrics, data governance, access controls, and data quality practices while optimizing SQL and BI platform performance. Partners with Analytics and business stakeholders to support self-service analytics, improve data literacy, and enable strategic and operational decision-making across the organization.

The Sales Operations Manager partners with sales leaders to diagnose operational problems, analyze performance data, recommend improvements, and lead channel projects from discovery through rollout and measurement. Responsibilities include requirements gathering, project planning, stakeholder alignment, process redesign, change management, executive communication, adoption tracking, and connecting project outcomes to productivity, conversion, pipeline quality, sales cycle, and forecast accuracy.

Own the growth strategy and product experience for Jobber Teammate, an AI teammate for home service businesses. Lead discovery, onboarding, activation, first value, habit formation, advocacy, acquisition, customer conversion, metrics, and monetization. Build AI onboarding experiences, understand customer behavior, drive mainstream adoption, and collaborate with Growth, Product Marketing, and Marketing. The role requires shipping AI products, managing non-deterministic experiences, and expanding adoption from early users to existing customer bases.

Own the AI automations platform, including authoring, execution, evaluation, and improvement models. Build high-impact automations, enable product teams to ship efficiently, define platform metrics, and partner with AI engineering on agent infrastructure. The role requires customer discovery, technical decision-making, unit economics, and experience delivering adopted AI products and platforms.

The Account Executive will manage the full sales process, build relationships with small businesses, and demonstrate Jobber's value to drive sales.

Owns production machine learning systems and automated decisioning, including graph-based models, RAG systems, real-time serving, monitoring, evaluation, drift detection, and retraining. The role establishes ML engineering and MLOps standards, shapes platform strategy, mentors scientists, and partners with senior leaders. Responsibilities include developing SignalGraph, improving LLM evaluation, applying modern deep learning methods, and communicating technical decisions and uncertainty to cross-functional stakeholders.

Build and own production AI systems as the founding technical engineer within Jobber’s Office of the CEO. Architect systems end to end, including LLMs, retrieval, agents, integrations, permissions, security, reliability, and quality. Embed with teams to deliver AI into real workflows, evaluate build-versus-buy decisions, run rapid proofs of concept, and establish trustworthy AI standards. The role requires executive communication, pragmatic technology choices, and Staff-plus experience delivering systems used daily at scale.

Build and own production AI systems as Jobber’s founding AI engineer. The role covers end-to-end architecture, retrieval quality, permissions, security, reliability, LLMs, agents, integrations, and workflow deployment. You will partner with teams and executives, evaluate build-versus-buy options, run rapid proofs of concept, establish technical standards, and deliver trustworthy AI systems used across the company.

Build and lead production AI systems as Jobber’s founding AI engineer within the Office of the CEO. Responsibilities include architecting internal AI platforms, working with LLMs, retrieval and agents, ensuring trust, permissions, security and reliability, embedding AI into company workflows, evaluating build-versus-buy decisions, running rapid proofs of concept, and setting technical standards. The role partners closely with executives and teams across the company.

Own the strategy and execution for Jobber Supply, connecting supplier catalogs, pricing, materials management, job costing, and purchase orders. Build customer understanding, define product vision and roadmap, prioritize opportunities, manage supplier partnerships, and drive cross-functional delivery. Monitor product metrics across adoption, revenue, and engagement while balancing immediate improvements with long-term bets. The role requires zero-to-one product leadership, commercial judgment, customer research, partner influence, and collaboration across Business Development, Sales, Success, Marketing, and Engineering.