About Employee Navigator
Employee Navigator is a rapidly growing and highly profitable $100M ARR SaaS insurance & HR technology company that works with the nation’s leading insurance carriers, payroll companies & insurance brokers. Over the last three years we have successfully raised over $100M in equity and debt financing and provided substantial liquidity to our shareholders and employees. With over 300 employees across six offices, our products are designed to make it easier for our customers to manage the complexity of employee benefits & HR including benefits administration, employee onboarding and much more. Following our recent acquisition of Enrollease, Inc. (known as Ease in the industry), Employee Navigator is now the leading benefits administration and HR platform in the US for insurance brokers, serving more than 4,000 brokers, over 175,000 companies and more than 14 million employees.
We’ve been named one of the Washington Post’s Top Workplaces six years running…. including during the pandemic! Come join us and help us continue the tradition as well as start new ones!
About the Role
We are looking for a Payroll Analyst to help integrate customer between Employee Navigator and our leading payroll integrations and set them up for long-term success on Employee Navigator. Additionally, the Payroll Analyst will be responsible for gathering feedback from customers and partners and recommending future changes to the product as we continue to enhance this new offering and expand its capabilities. The Analyst will also make sure our clients fall in love with Employee Navigator by providing quick and empathetic support and being the face of our business to a broad set of customers including insurance brokers, HR and payroll companies.
Please note: This role is only open to Employee Navigator current employees.
Responsibilities
- Act as a main point of contact for brokers and HR to facilitate the payroll integration setup process from start-to-finish
- Assist brokers and HR with troubleshooting integration questions or issues that arrive via Zendesk
- Be a subject matter expert on our payroll product and the functionality of our partner's APIs and software systems.
- Escalate tickets according to guidelines through Tier 2 or Sr. Analyst's when necessary to ensure trending issues can be identified and documented
- Support the aggregation of partner or EN issues from internal teams and customers
- Gather and organize broker and HR feedback on integration calls to provide clarity to your team on what our customers are saying about our product or process and how it could be improved
- Assist and escalate broker and HR issues with partners related to lack of communication, API configuration or unprocessed transactions
- Participate in weekly team meetings to discuss trending items, concerns or thoughts that the team should be aware of
- Act as an ambassador for all integrated products
- Provide positive, calm and replicable experiences for brokers and HR users
- Identify and encourage the use of other integrations across our product suite (Carrier data exchange, COBRA)
- Support the aggregation of partner issues from internal team
Qualifications
- At least 2 years of experience in an EN Support role
- Has shown consistent progression on number of tickets solved in Support and ability to grasp varying, interconnected parts of the EN software
- Has demonstrated excellent conversational skills with customers
- Demonstrate proficiency using Microsoft Excel-related functions
What We Do
Employee Navigator simplifies benefits & HR for brokers and HR departments around the country. We've built an all-in-one product that consolidates everything from benefits administration to compliance, onboarding and more into one place.
Employee Navigator works with the nation's leading insurance brokers to make it easier for companies of all sizes to run and grow their businesses. See how 50,000+ companies better manage over 6,000,000+ employees with Employee Navigator. www.employeenavigator.com
