(Junior) Customer Growth Manager / Account Manager (d/f/m)

The Role: How you'll make an impact at Personio
This position is office-based (hybrid) in Munich.
Bring your drive. Make a difference. Join our Revenue & Success team at Personio and be a part of something big - not just for yourself, but for your teammates and your customers. Together, we're building relationships, solving problems and impacting the way people experience work every single day.
As our Customer Growth Manager / Account Manager (d/f/m), you will actively contribute to Personio's growth by driving upsell/cross-sell revenue with existing customers in DACH. As Personio experts, we follow a result-oriented, customer-centric sales approach. We guide our customers and actively drive the decision - all with a high focus on our products' values. We challenge and encourage each other with the aim to enable SMEs to unlock their full HR potential. If you are ready to build the category leader for HR software for SMEs in Europe with us and develop further, we are excited for you to join us!
Role Responsibilities: What you'll do

• You will own a small business customer portfolio (10-50 employees) with accounts all across Germany
• You are responsible for managing your own customer portfolio (around 850 accounts), to retain and grow your customers and are accountable for their long-term success with Personio.
• You utilize automated processes to renew your customer's subscription, identify upsell opportunities, prepare offers & negotiate prices.
• You generate expansion MRR via proactive outreach (calling, zoom) and scaled initiatives, such as campaign management or webinars that support customers discover the value of Personio's products and to grow.
• You support 1:many programs (e.g. webinars, automated mailing campaigns, on-demand videos) to efficiently and effectively drive customer retention and growth at scale.

Role Requirements: What you need to succeed

• You have successfully completed your studies in economics, business administration or marketing or a comparable course of study.
• 1+ years of experience in sales/account management (ideally in a tech or SaaS environment) with the demonstrated ability to overachieve against targets.
• You bring a high level of independence, can organize yourself effectively, and are not afraid to take on responsibility.
• You bring the motivation to proactively approach customers, and are eager to develop account management and sales skills.
• You are a strong communicator, with very good written and spoken German (proficient) and English skills (C2 level) .
• You are software-savvy and have already worked with CRM softwares, project management tools, and email programs (e.g. Salesforce, groove, Gmail, Notion, Confluence).

You are a team player and motivated to work across departments in an international and fast-growing environment.
Why Personio
Personio is an equal opportunities employer, committed to building an integrative culture where everyone feels welcomed and supported. We embrace uniqueness and understand that our diverse, values-driven culture makes us stronger. We are proud to have an inclusive workplace environment that will foster your development no matter your gender, civil status, family status, sexual orientation, religion, age, disability, education level, or race.
Aside from our people, culture, and mission, check out some of the other benefits that make Personio a great place to work:

• Receive a competitive reward package - reevaluated each year - that includes salary, benefits, and pre-IPO equity
• Enjoy 28 days of paid vacation, plus an additional day after 2 and 4 years (because we love what we do, but we also love vacation!)
• Make an impact on the environment and society with 2 (fully paid) Impact Days - one for an individual project of your choice and one for a company-wide initiative
• Receive generous family leave, child support, mental health support, and sabbatical opportunities with PersonioCares
• Find your best way to work with our office-led, remote-friendly PersonioFlex! Most teams offer a roughly 50% remote, 50% in-office working framework
• Invest in your development with an annual personal development budget to use on professional memberships, external certifications, conferences, and more
• Connect with your fellow Personios at regular company and team events like All Company Culture Week and local year-end celebrations
• Engage in a high-impact working environment with flat hierarchies and short decision-making processes