Payments Support Specialist

• Handle and process incoming payment-related requests via Intercom;

• Investigate cases and identify the appropriate payment provider for resolution;

• Escalate complex or high-risk issues to relevant internal teams;

• Ensure timely resolution in line with SLAs;

• Collaborate with Payments, Risk, and Account Management teams to resolve issues efficiently;

• Contribute to daily operations and continuous improvement of the internal knowledge base.

• At least 0.5 years of experience as a Customer Support Specialist or related position;

• Competency in Microsoft Office applications;

• Experience with resolving issues related to the payments industry - will be a plus;

• A financial or Economics degree - will be a plus.

• Strong communication skills;

• Ability to work under pressure;

• Team player with a collaborative attitude;

• Responsibility and reliability;

• Willingness to learn and adapt;

• Time management skills;

• Attention to detail;

• Perseverance and attentiveness.

• Health & Wellness Focus;

• Global Medical Coverage;

• Growth Opportunities;

• Benefits Programs (compensation for the gym/stomatology/psychological service & etc.);

• Performance-Driven Rewards;

• Dynamic Work Environment.

Apply, and let your growth journey begin.