How will you add value to the OpenPayd journey:
- Communicating directly with service providers regarding customers’ transactions/escalations
- Helping Ops managers with liquidity movements and proper liquidity management
- Creating internal and external reports based on transactions data
- Preparing daily reconciliation reports
- Communicating directly with customers on assigned responsibilities and tasks
- Serving as first point of escalation of technical issues following the agreed internal processes
- Communicating internally with other departments, following up on pending issues related to customer's requests
- Acting as the Voice of Customer, collecting and escalating clients’ feedback accordingly to the Ops managers
- Proactively identifying and sharing areas of improvement in the Operations processes and procedures.
The ideal candidate will have the following:
- Excellent command of English (C1) is a must – both written and spoken
- Previous experience in either an online payments or financial services environment (e-wallets, banking, online-processing)
- Minimum 2 years experience in Payments / Customer Operations
- Strong communication skills and interpersonal skills
- Good multitasking, prioritization, and organizational skills
- Good attention to details
- Knowledge of Excel, Tableau or Salesforce will be considered an advantage
Skills Required
- Minimum 2 years experience in Payments / Customer Operations
- Excellent command of English (C1)
- Strong communication and interpersonal skills
- Good multitasking, prioritization, and organizational skills
- Good attention to details
- Knowledge of Excel, Tableau or Salesforce
What We Do
Embedded Finance for the digital economy OpenPayd is a leading global payments and banking-as-a-service platform that provides a range of banking and payment services to both financial and non-financial institutions. Our services are underpinned by a global network of licences and are accessible through a single API. These include IBANs, open banking, e-money accounts, FX conversion, local and international payments, card processing and debit cards. We believe that all businesses - irrespective of their size or industry - should be able to access the best payment and banking services. We provide all of our services through a simple, flexible and scalable platform.
