Payment Processing Specialist

Payment Processing Specialist  

Location: Onsite Honolulu, HI

Payrate: Estimated between $19.00-$21.00 hourly

Join the Conduent Customer Service Team 

At Conduent, you’ll have an opportunity to grow your career while making a meaningful impact. We offer a collaborative environment where your contributions matter, and where innovation, integrity, and service excellence guide everything we do.

In this role, you can expect the following working conditions:

• Onsite work: Work in our local office, receiving personal coaching and leadership so that you can provide the best support to our clients and help you grow in your career.

Working for you

Enjoy a positive, employee-friendly culture while playing an important role in supporting our clients

• Paid Training
• Paid vacation and sick time
• Medical, dental, and vision benefits on day one
• 401K and matching
• PerkSpot – Employee discount program
• Career Growth Opportunities  
• Positive employee friendly culture
• Location: Onsite, Honolulu, Hawaii

Requirements

To be successful in this role you will: 

• Have a High School Diploma or Equivalent
• Must be able to submit to a pre-employment screening
• Must at least 18 years of age or older
• At least 1 year of experience in customer service, call center operations, banking, payment processing, or administrative support
• Proficiency in Microsoft Office and ability to navigate multiple systems simultaneously
• Strong data entry and documentation skills with attention to detail

Compensation & Work Details

• Pay Rate: Pay is Estimated between $19.00 – $21.00 per hour, which may be below your state's minimum wage. Please take this into consideration when applying.
• Training Period: 3 to 6 months
• Full-Time Schedule: Monday – Friday, 8:00 AM – 5:00 PM
• Assessment: 40 WPM typing test required

About the Role:

At Conduent, we deliver mission-critical services and solutions on behalf of businesses and governments, creating exceptional outcomes for our clients and the millions of people who depend on them.

We are seeking a detail-oriented and customer-focused Payment Processing Specialist to support our Hawaii Medicaid Banking operations. In this role, you will play a vital part in ensuring the accurate and timely distribution of payments that support healthcare providers and communities.

As a trusted point of contact for providers, financial institutions, and internal teams, you will help drive operational excellence, uphold compliance standards, and deliver a high-quality customer experience. This is an ideal opportunity for someone who thrives in a fast-paced environment and is passionate about accuracy, accountability, and service.

What You’ll Do

• Serve as a primary contact for provider and client inquiries related to payments, including missing checks, EFTs, stop payments, and canceled checks
• Process and distribute provider payments, ensuring accuracy and timeliness
• Reconcile the Hawaii Medicaid Disbursement Account and maintain balanced financial records
• Prepare and maintain daily, weekly, and monthly reconciliation and balancing reports
• Review banking reports and quality assurance files to ensure compliance and payment accuracy
• Maintain payment tracking tools including special handling lists, logs, and audit documentation
• Process financial transactions such as refunds, returned payments, stale-dated checks, and IRS levies
• Compile and distribute financial reports and documentation to the Med-QUEST Division and key stakeholders
• Manage undeliverable checks, lien notifications, and annual provider 1099 distributions
• Respond to internal inquiries via tracking systems and email in a timely and professional manner
• Sort, distribute, and track incoming correspondence and payment-related mail
• Research and resolve payment discrepancies with a high level of accuracy and documentation
• Ensure compliance with Conduent policies, client requirements, and confidentiality standards

Come join us and grow with a team of people who will challenge and inspire you to be the best!   

Apply Today!

Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information.  For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated salary range for this role is $19.00 – $21.00 hourly.

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded:  click here to access or download the form.  Complete the form and then email it as an attachment to [email protected]. You may also click here to access Conduent's ADAAA Accommodation Policy.