At Exeter Finance, we are committed to helping customers find the right financing for their next vehicle purchase. By building strong relationships with our customers and network of dealer partners we are able to give options that make sense, getting customers behind the wheel of their car.
Every team member is integral to our success. Whether you’re at a servicing center helping customers with their loans, in the field building relationships with dealers, or supporting the company from its corporate offices, you'll enjoy a nurturing, invigorating and positive work environment.
Our vision is to be a premier finance company and lender of choice known for its People, Performance and Service.
Job Description
Job Summary:
The Payment Processing Representative is responsible for the daily decisioning and processing of customer and third party checks as appropriate. Ensures all payments are managed timely and accurately according to P&P while collaborating with various departments as needed.
Job Duties:
- Executes upon payment processing tasks and functions according to policy and procedures. Escalates issues and challenges to leadership in a timely manner.
- Responsible for managing own daily workload and assignments within service level objectives. Assists peers with assignment completion, as needed.
- Maintains a high level of accuracy and completeness within tasks and functions performed. Ensure account level review and documentation is thorough and clear.
- Respond to internal and external (verbal and written) inquiries and requests in a timely and professional manner.
- Champions best practices. Identifies process improvements and proactively communicates possible solutions with leadership
- Assists leadership in special projects
- Other duties as assigned
Education and Work Experience:
- High School Diploma or equivalent. College degree preferred.
- 2 - 3 years of work-related experience. Experience in consumer auto finance industry preferred.
- Experience with account maintenance functions strongly preferred
- 2 years of administrative accounting preferred.
- Familiarity with indirect loan documentation, i.e. contracts, ancillary products, certificates, etc. preferred.
- A working knowledge of automobile finance, collections, loan services, and/or specialty areas preferred.
- Proficiency in Microsoft Word and Excel. Database skills preferred.
- Proficiency in SHAW Collections and SHAW Retail preferred.
- Strong analytical & problem solving skills required, as well as the ability to utilize appropriate analysis, judgment, and logic.
- Excellent written and verbal communication skills
- Self-motivated with the ability to complete multiple tasks with minimal supervision.
- High attention to detail; able to methodically review the execution of procedures and identify issues.
#LI-Remote
Exeter Finance LLC is an Equal Opportunity Employer.
Individual compensation packages are based on various factors unique to each candidate including
skill set, experience, qualifications and other job-related reasons.
18.00 USD-$21.75
Top Skills
What We Do
At Exeter, we are committed to helping consumers find the right financing for their next vehicle purchase. We work with thousands of franchised and independent auto dealers nationwide to make vehicle ownership possible for everyone. We have helped more than one million consumers purchase the cars and trucks they want by providing the financing solutions they need.
Our mission is to create superior value for our stakeholders by providing financial solutions through building exceptional customer, dealer and partner relationships while exhibiting a Culture of Excellence.
Our vision is to be a premier auto finance company and lender of choice known for its People, Performance and Service.
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