Help deliver the payments experience clients depend on every day. In this role, you will investigate and resolve wire transfer inquiries, support operational excellence, and contribute to continuous improvement. You will gain hands-on exposure to global payments, correspondent banking, and investigation workflows. If you are curious, detail-oriented, and energized by problem-solving, we’d like to hear from you.
As a Payments lifecycle specialist in the Payments investigations team, you will investigate and resolve wire transfer inquiries and support day-to-day operational processing to deliver timely, accurate outcomes. You will follow documented procedures and controls, collaborate with partners, and contribute to a culture of continuous improvement and client service.
Job responsibilities- Process investigations and transactions in accordance with documented procedures, controls, and service level expectations.
- Investigate and resolve wire transfer inquiries by reviewing payment details, research results, and related documentation.
- Process manual instructions for funds and wire transfers across global currencies, as applicable to the role.
- Analyze case and payment information to validate data accuracy, completeness, and required approvals.
- Review and submit manual entries needed to resolve funds transfer inquiries, ensuring proper documentation and traceability.
- Provide clear updates to clients or client service partners on inquiry status, next steps, and outcomes.
- Identify exceptions, risks, or control gaps, and escalate issues in a timely manner through the appropriate channels.
- Support cross-training by sharing procedures and coaching teammates on assigned processes.
- Perform backup production tasks and contribute ideas to improve workflow efficiency, quality, and controls.
- Rotate across team functions as needed to maintain operational coverage and meet daily priorities.
- Bachelor’s degree or equivalent relevant work experience.
- Experience in international payment processing operations, including wire transfers and/or investigations.
- Strong written and verbal English communication skills for documenting cases and providing stakeholder updates.
- Ability to follow documented procedures and controls with a high level of accuracy and attention to detail.
- Demonstrated problem-solving skills, including the ability to prioritize work, take ownership, and escalate appropriately.
- Proficiency with common productivity tools (for example, Microsoft Excel, PowerPoint, and Word) and comfort working across multiple systems.
- Ability to work collaboratively in a team environment while also managing assigned tasks with minimal supervision.
- 2 years of experience in payment operations (back office) within a bank, shared services, or financial services processing environment.
- Experience with payment investigations and/or exception processing related to funds transfers.
- Working knowledge of international payment messaging and conventions, including Society for Worldwide Interbank Financial Telecommunication (SWIFT).
- Exposure to AI-enabled tools and willingness to adopt emerging technologies that support process improvement and operational excellence.
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Skills Required
- Bachelor's degree or equivalent relevant work experience
- Experience in international payment processing operations, including wire transfers and/or investigations
- Strong written and verbal English communication skills
- Ability to follow documented procedures and controls with accuracy and attention to detail
- Problem-solving skills, including prioritization, ownership, and appropriate escalation
- Proficiency with Microsoft Excel, PowerPoint, Word, and multiple systems
- Ability to collaborate in a team environment and manage assigned tasks with minimal supervision
- Two years of payment operations back-office experience within banking, shared services, or financial services processing
- Experience with payment investigations or exception processing related to funds transfers
- Working knowledge of international payment messaging and conventions, including SWIFT
- Exposure to AI-enabled tools and willingness to adopt emerging technologies
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Medical, dental, vision, and mental-health coverage are broad, with wellness incentives, on-site or virtual care, and an EAP offering coaching and counseling. Plan materials emphasize accessible options, including multiple medical choices and tools to manage costs.
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Parental & Family Support — Paid parental leave extends up to 16 weeks for all parents, supplemented by paid Critical Caregiver Leave. Family resources include backup childcare via Bright Horizons, lactation support and milk-shipping, family-building assistance, and even a free five-month SNOO rental for newborns.
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Retirement Support — Retirement programs include a 401(k) with an annual company match and automatic pay credits for most employees, with a legacy pension available to earlier hires. An Employee Stock Purchase Plan at a 5% discount further supports long-term savings.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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