The Role
Leads regulatory engagement with Bank Indonesia, including consultations, submissions, examinations, and follow-ups. Advises stakeholders on regulatory implications of payment products and initiatives, drives approval and compliance assessments, interprets evolving regulations, and manages self-assessment, audit, and remediation programs. The role requires identifying risks, translating complex requirements into practical controls, resolving findings, and maintaining strong relationships with regulators and senior stakeholders.
Summary Generated by Built In
About the Role
As a Payment Compliance Manager at Gopay, you’ll help ensure our regulatory reporting and communications with Bank Indonesia are accurate, timely, and well-documented. You’ll be the person who looks closely at the data, challenges inconsistencies, follows through on regulatory letters and invitations, and makes sure every required action is properly tracked and executed. You’ll work closely with Product, Finance, Data, and other teams to turn regulatory requirements into clear and reliable deliverables. If you enjoy working with data, spotting what others may miss, and taking ownership of issue identification through resolution, this role is for you!
What You Will Do
- Lead regulatory engagement with Bank Indonesia, including regulatory consultations, submissions, examinations, and follow-up on regulatory requests and findings.
- Advise Product, Business, Legal, Risk, and other main stakeholders of the company on the regulatory implications of new products, features, partnerships, and business initiatives.
- Drive end-to-end regulatory approval and compliance assessments for strategic payment products and initiatives, ensuring timely and well-supported regulatory decisions.
- Interpret evolving Bank Indonesia regulations and translate regulatory requirements into clear, practical guidance, controls, and actions for relevant stakeholders.
- Manage regulatory self assessment, audit and remediation programs, from assessing findings and identifying root causes to driving corrective actions and ensuring sustainable closure.
- Build strong cross-functional alignment and trusted relationships with senior stakeholders and Bank Indonesia to ensure consistent regulatory positioning and effective execution.
What You Will Need
- Have 5–10 years of experience in regulatory compliance, regulatory affairs, or a related function within the payment industry financial services, or fintech.
- Demonstrate strong knowledge of Bank Indonesia regulations, particularly regulations governing payment systems, payment service providers, e-money, payment gateway and related activities.
- Have hands-on experience engaging with regulators, preferably Bank Indonesia, including regulatory consultations, submissions, examinations, or regulatory follow-ups.
- Demonstrate the ability to translate complex regulatory requirements into clear, practical recommendations for Product, Business, Legal, Risk, Engineering, and other stakeholders.
- Have strong regulatory judgment and problem-solving skills, with the ability to assess ambiguous requirements, identify risks, and recommend pragmatic solutions.
- Demonstrate strong stakeholder management and communication skills, with the confidence to influence senior stakeholders and constructively challenge business decisions when required.vvvv
- Have strong written and verbal communication skills in Bahasa Indonesia English, with a Bachelor’s degree in Law, Business, Finance, Economics, Communication, International Relationwe m or a related field.
About the Team
You’ll be part of the Payment Compliance team at Gopay, helping ensure GoPay operates responsibly and stays ahead of regulatory expectations in Indonesia’s fast-evolving payment industry. We work closely with Bank Indonesia and teams across the business to turn regulatory requirements into accurate reporting, clear actions, and practical solutions—often solving complex questions where the data tells an important story. What makes this role exciting is the opportunity to see how regulation, data, and real payment products come together, while having a direct impact on how the business operates. If you enjoy digging into data, asking “does this really make sense?”, and turning findings into action, you’ll have plenty of room to make an impact here!
You’ll be part of the Payment Compliance team at Gopay, helping ensure GoPay operates responsibly and stays ahead of regulatory expectations in Indonesia’s fast-evolving payment industry. We work closely with Bank Indonesia and teams across the business to turn regulatory requirements into accurate reporting, clear actions, and practical solutions—often solving complex questions where the data tells an important story. What makes this role exciting is the opportunity to see how regulation, data, and real payment products come together, while having a direct impact on how the business operates. If you enjoy digging into data, asking “does this really make sense?”, and turning findings into action, you’ll have plenty of room to make an impact here!
About GoTo Group
GoTo is the largest digital ecosystem in Indonesia. GoTo's mission is to 'empower progress' by offering technology infrastructure and solutions that help everyone to access and thrive in the digital economy.
The GoTo ecosystem provides a wide range of services, including mobility, delivery, payments, financial services, and technology solutions for merchants. The ecosystem also provides e-commerce services through Tokopedia and banking services through its partnership with Bank Jago.
About Gojek
Gojek is Southeast Asia’s leading on-demand platform and pioneer of the multi-service ecosystem with over 2.5 million driver partners across the regions offering a wide range of services such as transportation, food delivery, logistics and more. With its mission to create impact at scale, Gojek is committed to resolving consumer problems and raising standards of living by connecting consumers to the best providers of goods and services in the market.
About GoTo Financial
GoTo Financial accelerates financial inclusion through its leading financial services and merchants solutions. Its consumer services include GoPay and GoPayLater and serve businesses of all sizes through Midtrans, Moka, GoBiz Plus, GoBiz, and Selly. With its trusted and inclusive ecosystem of products, GoTo Financial is open to new growth opportunities and aims to empower everyone to Make It Happen, Make It Together, Make It Last.
GoTo and its business units, including Gojek and GoToFinancial ("GoTo") only post job opportunities on our official channels on our respective company websites and on LinkedIn. GoTo is not liable for any job postings or job offers that did not originate from us. You should conduct your own due diligence to prevent being victims of any fake job scams, if they did not originate from GoTo's official recruitment channels.
#LI-ONSITE
Skills Required
- 5-10 years of experience in regulatory compliance, regulatory affairs, or a related function within payments, financial services, or fintech
- Strong knowledge of Bank Indonesia regulations governing payment systems, payment service providers, e-money, payment gateways, and related activities
- Hands-on experience engaging with regulators, preferably Bank Indonesia, through consultations, submissions, examinations, or follow-ups
- Ability to translate complex regulatory requirements into practical recommendations for cross-functional stakeholders
- Strong regulatory judgment and problem-solving skills, including risk assessment and pragmatic solution development
- Strong stakeholder management and communication skills, including influencing senior stakeholders and challenging business decisions
- Strong written and verbal communication skills in Bahasa Indonesia and English
- Bachelor's degree in Law, Business, Finance, Economics, Communication, International Relations, or a related field
GoTo Group Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about GoTo Group and has not been reviewed or approved by GoTo Group.
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Fair & Transparent Compensation — Pay is considered competitive to above market for many corporate roles across core entities such as Gojek, Tokopedia, and GoTo Financial. Base pay is often characterized as solid or above market in Indonesia tech roles.
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Healthcare Strength — Medical coverage is characterized as strong in Indonesia and often extends to spouses and children. Company materials also highlight wellness support, parental insurance, and mental‑health counseling for employees and families.
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Leave & Time Off Breadth — Leave programs are described as generous, including maternity, paternity, and other special leave types at Tokopedia. Broader time‑off and flexibility practices are portrayed as supportive across corporate roles.
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The Company
What We Do
GoTo is the largest technology group in Indonesia, combining on-demand, e-commerce and financial services through the Gojek, Tokopedia and GoTo Financial brands. It is the first platform in Southeast Asia to host these three essential use cases in one ecosystem, capturing a majority of Indonesian consumer household expenditure. GoTo’s mission is to “Empower Progress” by offering an unparalleled selection of goods and services through a comprehensive merchant and partner network and promoting financial inclusion through its leading payments and financial services business.
