Allara is a comprehensive women’s health provider that specializes in expert, longitudinal care that supports women through every life stage. Trusted by thousands of women nationwide, Allara makes expert healthcare accessible by connecting patients with multidisciplinary care teams that have a deep understanding of hormonal, metabolic, and reproductive care. Allara provides ongoing support for hormonal conditions like PCOS, chronic conditions like insulin resistance, and life stages like perimenopause, helping patients see improved health outcomes. As one of the fastest-growing women’s health platforms in the U.S., Allara is bridging long-overlooked gaps in healthcare for women.
The Opportunity
Join Allara as a Patient Experience Coordinator and be the guide for patients navigating hormonal health care. This role is a key part of the care team, providing compassionate, detail-oriented support to patients while ensuring seamless communication with providers and internal teams. You will interact with patients via phone, email, and in-app messaging, assisting with appointment scheduling, answering questions about services, and relaying important information between patients, providers, and the billing team.
The ideal candidate is a skilled communicator and problem solver who thrives in a fast-paced, remote environment. They are comfortable handling sensitive patient information, advocating for patient needs, and ensuring that all requests and questions are addressed accurately and efficiently. Strong attention to detail, empathy, and organizational skills are essential for success in this role.
Location: Fully remote Internationally
Key Responsibilities
Provide empathetic, patient-centric support through phone, email, and in-app messaging, ensuring timely and thoughtful responses.
Act as a liaison between patients and providers, relaying critical information with accuracy.
Guide patients through scheduling, telehealth services, and general inquiries about Allara’s offerings.
Communicate billing-related updates from the finance team to patients, ensuring clarity and support.
Offer personalized assistance, helping patients navigate their care journey with compassion and professionalism.
Maintain high accuracy and attention to detail, ensuring that patient information is relayed correctly.
Identify patient pain points and share insights to improve the overall experience.
Stay informed about Allara’s evolving services to provide accurate and up-to-date support.
Required Qualifications
1.5+ years of experience in customer support and/or patient-facing roles, preferably in a remote setting.
Strong verbal and written communication skills, with the ability to build rapport and navigate complex conversations.
Exceptional attention to detail.
Ability to problem-solve creatively, ensuring smooth coordination of medical requests.
Strong technical skills, comfortable navigating multiple systems, and working with sensitive data.
Medical reception experience and familiarity with Electronic Health Records (EHR) systems preferred.
A quiet, private workspace with reliable internet to support confidential patient communications.
Schedule
Schedule: Full-time, 30–40 hours per week, including one weekend day
What Allara Offers
1099 Contractor role
Compensation: $7-8 per hour - final rate determined based on experience and qualifications
100% remote
At Allara, we believe in celebrating everything that makes us human and are proud to be an equal-opportunity workplace. We embrace diversity and are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We believe that the more inclusive we are, the better we can serve our members. We’re an Equal Opportunity Employer and do not discriminate against candidates or patients based on race, color, gender, sexual orientation, gender identity or expression, age, religion, disability, national origin, protected veteran status, or any other status protected by applicable federal, state, or local law.
Skills Required
- 1.5 or more years of experience in customer support and/or patient-facing roles
- Strong verbal and written communication skills
- Ability to build rapport and navigate complex conversations
- Exceptional attention to detail
- Creative problem-solving skills for coordinating medical requests
- Strong technical skills and ability to navigate multiple systems
- Ability to work with sensitive patient data
- Medical reception experience
- Familiarity with Electronic Health Records systems
- Quiet, private workspace with reliable internet
- Availability for 30–40 hours per week, including one weekend day
What We Do
Allara is a virtual care platform for women living with hormonal, metabolic, and gynecological conditions like PCOS, endometriosis, perimenopause, and thyroid disorders. These conditions affect millions of women, yet they remain under-diagnosed and under-treated. The typical patient spends years bouncing between disconnected specialists, repeating her story, and leaving without a clear plan. We exist to fix that broken experience. Allara brings OB/GYNs, Endocrinologists, Nurse Practitioners, and Registered Dietitians onto one connected care team. Instead of treating a single symptom in isolation, our clinicians look at the whole picture, from labs and medication to nutrition and lifestyle, and build a coordinated, evidence-based plan for each member. Care is delivered virtually, on the member's schedule, with the kind of continuity that traditional healthcare rarely offers for these conditions. Making that possible takes serious technology and clinical infrastructure. Our team builds and scales the systems behind the entire member journey: care delivery and messaging, scheduling, clinical and provider workflows, data pipelines, and the member-facing experience. Every part of the product connects directly to how well we can treat people. We treat women's health as the serious, science-backed field it has always deserved to be, and we're growing quickly in a market that legacy healthcare has overlooked for decades. It's a rare combination: a large, meaningful problem, real momentum, and a team small enough that your work is visible and matters.
Why Work With Us
We're a small, fast-moving team where engineers own real systems end to end and ship quickly. Modern stack, meaty problems, and a short line from your work to patient outcomes. If you want to build in a space finally getting the investment it deserves, this is the place.
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